Vacasa

This immaculate home is gorgeous and pristine. From the the spacious kitchen, to the comfortable living areas and refreshing large pool, this location is the perfect Palm Springs get-a-way! It's situated in a very quiet neighborhood, yet a very close Uber ride to downtown and walking distance to excellent Mexican food, too! This house provided a modern coziness for rest and relaxation. Highly recommended!

Bring your binoculars This home was perfect for us. Over the last 14 years, we have stayed in palm springs 10 times, each time staying 10 days. We definitely recommend this home and will stay here, again, if it’s available. The home was absolutely immaculate. The bed and bath linens were sparkling white, crisp and clean. The kitchen had everything that you could possibly need. We barbecued several times and the home had all of the appropriate tools for that, as well. The laundry room, off of the garage, was great. The washer and dryer appeared to be virtually new. The pool and backyard were wonderful. There is plenty of seating and patio furniture. From the pool area, at night, you can literally see the palm springs aerial tram ascending and descending the san jacinto mountains. Use your binoculars to watch in wonder. Being on the west side of palm springs, you can experience the magical nighttime winds and it’s amazing. The pool folks and gardeners arrived as stated and did good jobs with their tasks. There is a company that arrives prior to trash pick up and they do not disturb the occupants, but they take the trash cans out to the street and then they swing by later and put the cans back into the yard. The neighborhood is peaceful. The bathrooms were pristine and the master bath was spa like. We were blessed to have found this home to spend our vacation in. Vacasa LLC | 850 NW 13th Ave., Portland, OR 97209

We had an amazing stay at Sun and Games in Palm Springs. Our original property was cancelled two days before but Mo at Vacasa was great and found us two new options before I knew there was an issue. The house was immaculate, and had everything we could possibly need. The location was great, just a couple of minutes’ drive from downtown with its ample free parking. The neighbourhood was so peaceful, the pool and garden stunning with its cacti, oranges and lemons. Four huge beds, and even though there wasn’t a cot and highchair for our baby, we managed just fine. The washer and dryer were great and easy to use. When relaxing in the living area, you have views of the garden and pool from one window, and mountain views from the other.

This was our 3rd time at Racquet Club Garden Villas and first time in Unit # 114. It was perfect for my husband and I - quiet, relaxing, and the Palm Springs history regarding the property and surrounding area is amazing. The grounds are gorgeous, and the pool/hot tub have been updated and are very well maintained. The unit was clean and had everything we needed to enjoy our 8 day stay. We rented through Vacasa and they were very responsive and helpful. We will be returning as soon as we can!

Awesome indoor outdoor living! Truly a superb indoor outdoor living retreat! Understatedly elegant home - super clean, inviting & private - with stunning landscaping & exterior lighting! Subtle touches like a quiet water feature in the courtyard surrounded by stonescapes showed that no area was overlooked when planning the home’s design. The pool was wonderful - remember to request the pool to be heated as desert evenings get chilly! Mountain views were spectacular from the backyard. Loved the various lounging zones around the pool & hot tub. There even was an unexpected & beautiful grass area, great for morning yoga! The home was well-stocked & thought through, making for an easy, casual but elevated stay! Highly recommend & plan to be back!

We spent time in this house, my children celebrated their birthday. The house was very big, furnished, everything was provided. We are very grateful to the owner. He is a very kind and very good person. The house was really well furnished. Yes, of course, my opinion is very high and I would recommend other customers to take this house without thinking. We are very grateful to you, the house was furnished with everything, the children had a wonderful time, we are grateful for everything, everything went very well. Thank you.

Vacasa is a home rental management agency. They are not the same as VRBO but cross-list with them to increase rentals. Vacasa was recently (May 2025) acquired by another company which I hope is improving their service to both hosts and rentals which as been fair to poor in the past. Communication with them continues to be a problem. We had FOUR different contact phone numbers, only 2 or 3 of them local. Texting with them at times seemed to be via AI and not a human. Maddening voice mail and routing issues. Some of the local people when I could finally reach them seemed helpful. The Vacasa (national) number less so, even giving incorrect information. So use caution in renting via Vacasa. This review does not apply to the particular home we rented in Palm Springs which was pretty good: 4 out of 5 stars. I posed this about that home ("Highball" in Palm Springs): 4 bedrooms, 3 baths, modern kitchen. Nice pool and hot tub. Nicely located in a pleasant neighborhood.

This place was literally was a home-away-from-home for us. The home was so comfortable we did not want to go out at all! There are plenty of areas to lounge inside and outside! We were a group of eight and the house was a perfect fit for all of us to rest and relax. It was a much needed staycation for each one of us. Being home owners ourselves we understand things happen. Upon arrival we noticed the trash was full, the ac was not working in a couple of the rooms, and a dead bat caught in one of the screen doors. Contacted the property management who reached out before and after check-in to make sure everything was to our satisfaction. We reached out about the trash, bat, and ac and they were prompt about sending someone over to take care of the issues. We are all grateful to the owner for sharing their beautiful home with us. We were all sad to leave. Would love to stay here again for our next cousin weekend.

I have had 2 great Vacasa stays in the past but they really dropped the ball when it mattered most here. I decided to book directly through this app to avoid fees on other sites. After learning about noise monitoring systems I realized this was not a good fit for our group. I called to cancel and the agents were rude and not helpful. The reservation was recently made and for 8 months away. I only asked that they waive the fee but they would not budge. BEWARE. There is no element of customer service. I will never be booking one of their properties again unless unless they start showing like they actually care about their customers. Vacasa, I am asking you. Please show me you care! Please just refund me the booking fee.

Here's a strong but professional 1-star review you can use or post as-is: --- Disappointing Stay - Would Not Recommend Our experience at the Cliff House Retreat was frustrating from start to finish. The cable went out shortly after we arrived, and despite reaching out, management was completely unresponsive and useless--no one ever came to fix it. The yard was infested with bees, making it impossible to enjoy the pool or hot tub, which were major reasons we booked this property in the first place. To top it off, construction workers were literally sleeping in the driveway, which was both uncomfortable and unprofessional. For the price we paid, we expected a peaceful, private getaway--not this mess. Would not recommend and will not return.

One star cause ur Lucky ! I'm Liz and today for Michael and every other person u have treated with disrespect, I'm going to be a Karen ! And a really nasty , nasty Karen ! And I'm probably going to really enjoy it ! This business sucks , they lie and lie and they are horrible ! I'm thinking they will soon be out of business because they SUCK! And Yes as sad as it may seem , that I once gave this place 5 stars, is now a joke ! They don't honor anything ?! They have 0 morals , they might not even be human ! All they do is apologize for doing nothing about it ! I mean I heard they are going bankrupt , but why is it taking so long !? Can VACASA please save everyone some pain and just just close their doors today ? I don't know who the turd CEO of this company is , but he is a clueless , moron that cares nothing about customer service ! I'm sorry , he I mean , he doesn't know what that means ! He is just probably some stupid yuppy , purchased graduate that has no common sense! And lives on the couple of brain cells his parents purchased for him ! Ok I think I'm done ! No maybe not VACASA SUCKS ! Really really bad ! And this is just an answer for my nice yelp peeps that keep me going , First I want to thank u for allowing me to put up my reviews and get my frustrations out ! And no , they ( Vacasa ) can't improve anything , it's too late ! They should have improved a long , long time ago ! This company went from one bad manager to another, for far too long and when u have no respect , understanding and empathy for ur customers , then are nothing ! 0 , space , nothing 0 !

Worst customer service of all time. If you see a rental property listed under their management run as fast as you can.

UPDATE: This morning I finally got a tracking number for the iPad to be returned from Vacasa. This only happened after I first emailed the CEO, who has yet to respond. I then tracked down a board member from Silver Lake Partners and emailed him. The CEO looked at my LinkedIn profile, so he saw my email, likely contacted by the board member, but he has yet to respond. A culture of caring about your customers starts at the top, I really hope the next board meeting is uncomfortable for the CEO. I hope Silver Lake addresses this during the next board meeting. https://www.vacasa.com/news/vacasa-announces-strategic-investment-led-by-silver-lake *** While the properties they have are beautiful and clean, the service from Vacasa is the worst I have experienced anywhere before. It started with getting access to the property. They clearly stated in the listing and confirmation email on AirBNB, that it was self check-in and I would have an email with the code the morning of check-in. The code did not arrive and I received a call late in the morning that I needed to have a phone call with them first, with no explanation why. I was already on a plane and my mother was due to arrive, who was a guest on AirBNB, and that she would need access to the place before I could speak or arrive. I asked if she could take the call, they said no as she was not on he listing. She was, but they didn't bother to copy it over to their systems and their own app. I went back and forth and finally got the code for her after about 20 messages with their support. Then after I arrived I got a phone call from the local office of Vacasa asking for more information. I had done my research and found out there are local Palm Springs ordinances that require extra steps for AirBNB style rentals. As this is known in the market there, this should have clearly been in their listing as a requirement and not a statement of self checkin. These things matter to guests. They asked me to e-sign a document, which was fine and I did, but then they wanted me to text them a copy of my license. I refuse to send my PII to some random location, so I sent via AirBNB messaging. They then threatened to come 'sometime tomorrow' to take a photo of it, with no time offered, very unprofessional. They never showed up and never messaged me on the subject again. Another inaccuracy in their listing and welcome text/email was the wifi was wrong. Not a big deal, but someone had crossed it out in the stay book onsite and updated, but didn't bother to update the profile. They clearly have sloppy processes and don't even attempt to keep their listings up to date. Then the biggest issue, is that my mother, who is 73, accidentally left her iPad behind. We realized it 5 days later, and we then tracked it to the Vacasa office in Palm Springs. They had not bothered to let us know, we had to track it to their office. Now, a full two weeks later after multiple messages, phone calls, and even an email to their CEO, the iPad is still racked to their office in Palm Springs with a response that 'we are working on it'. Never stay at any property managed by Vacasa, truly horrific service at every step. This is the first time I have ever written a bad review on AirBNB or Yelp when it comes to short stay rentals. Beware.

Avoid booking with them! They lied on the phone about amenities they don't have so we would book the property. After arriving there pool light was broken as well as the jacuzzi. Warming up the pool was disabled even though we paid extra $250 to be able to warm the pool.The manager response was constantly " I am in a meeting, will be in touch later" so they just kept delaying fixing the problems until we leave. I would never book with them again!

Vacasa cancelled the reservation I had for my group of 10 less than an hour before check in (we had already landed in Palm Springs). They moved us to a much less desirable home (less beds and less amenities) that was over 30 minutes away from where our original home was. They promised to refund the pool heat charge and after several days of back and forth, chose not to follow through with their promise. Do not trust Vacasa to honor your reservation or follow through with any promises. Worst experience ever working with Vacasa and their owners.

So glad I checked Yelp before booking with them again. Have tried reaching out to them regarding a vacation rental several times and they have been non-responsive. Not a good feeling when you are considering spending a lot of $$$. VRBO shouldn't do business with them.

Every review of Vacasa is spot on for the Palm Springs office except Liz's, she has to be an employee. They communicate with you before your stay and then ghost you as soon as you check in and start having problems. And VRBO is complicit since they allow Vacasa to list their properties and then when you have a problem, VRBO will tell you to deal with Vacasa.

Horrible company. Non responsive. Unhelpful. On the day of check in. They changed to I have to check in at their office between 4-5. Supposed to be at the unit after 4.

Property: Hot Rocks 4 BD / 2 bathroom with pool Palm Springs, CA Vacation Rental/VACASA We paid in advance for daily pool heating. The book in the home states "Pool temp will be set in advance at 85degrees F and Spa temp will be set at 103degrees F. The pool and spa were not heated and immediately called VACASA. In addition, the TV/Cable in the living room did not work. None of the TVs in the house worked...cable and property mgmt. confirmed the bill needed to be paid. Several attempts to have the pool heated and TV corrected during our 4 night stay. The night before we left, I was told a manager would call me back and I did not receive a call from anyone. I received a text after we checked out that I would be refunded $388 for the daily pool heating and "some type of compensation". I called today and spoke with a manager and their compensation was $25 a day...WHAT A JOKE!!! We had a young child in the house and 7 adults with a 4 bedroom house. None of the TVs in the house worked. Also it was difficult for the child to swim because the pool was not heated. As a management company, they should have paid the cable bill or have some type of connection to pay these types of bills. At no time did VACASA reach out to see if they could give us dinner vouchers, or some type of compensation. I have been a renter with VRBO for over 10 years and this is the worse customer service I have had to deal with. For future bookings...make sure the property management company is NOT VACASA because they are useless.

FRAUD IN THE INDUCEMENT!! This rental had so many misrepresentations and problems it took the first two weeks of our vacation to get some of them fixed. There were continuing issues for the entirety of our stay. It was not rent ready, and never was during our stay. I couldn't lock one of the doors, it was right on a driveway with many cars and trucks and there was a huge streetlight right outside the bedroom. The unit was a fishbowl which people could look entirely through the livingroom, diningroom and bedroom. It was either have all the shades down for privacy or up to see what we came to the desert to see. This rental had so many misrepresentations and problems it took the first two weeks of our vacation to get some of them fixed. There were continuing issues for the entirety of our stay. We reached out to get repairs, etc and they were largely unresponsive. I asked to speak with the manager, Michael, several times. No call. It was a bait and switch for sure. Never again!

BELIEVE THESE REVIEWS ... and don't rent through this company. I rented a property in Palm Springs titled "Mid Century Meiselman" for three nights in early September. The AC failed in 110 degree weather. Vacasa was notified and asked me to troubleshoot but I had no success. Vacasa then promised that repairs would be made later that day. We were very understanding even though it was incredibly hot. We hung out by the pool and then went to dinner. When I made several calls from the restaurant for update, I was repeatedly given a later and later time when the repair would be made. Eventually I was told that a repair person would be there by 11:30 p.m. I waited for them to arrive, but long story short, no one ever did. Had I known that the AC wouldn't be repaired, I would have left and gone to a hotel because by this time, the temperature in the house was well over 100 and it was impossible to sleep -- and with the wildfires in the area, there were unhealthy air conditions so the windows couldn't be opened. I eventually packed up and went home. I requested a partial refund from Vacasa and was promised that someone would contact me, but as you can imagine, I'm still waiting for a call back. I've disputed the charge with my credit card, but Vacasa is fighting it. My only recourse is to share my experience and hope someone may benefit and avoid doing business with Vacasa.

This is the worst company I have ever experienced. They have no integrity, totally dishonest, fail to respond, and broke things at my property that they said they would replace or reimburse but never did. Consistently would tell me lies about the house being in perfect shape only to find when I get there in person - that they left things in a broken state. I finally gave up and got the hell out but even that was a horrible experience- they placed their locks on my doors and then tried to charge me to have them removed... took me several weeks and multiple emails to corporate to explain how ridiculous this is before they finally removed the cost. I got fined by Palm Springs for not marketing the license in an online ad which was their fault and it took 4 months of back and forth emails before finally receiving a credit. I gave notice to end the relationship with them in December 2023 and it is now February and I still have not received money due me from December. I tried to give zero stars but I don't think it is possible otherwise I would. Even the corporate support team is useless - I tried to resolve all of these issues but they have no ability to fix anything. If you sign with Palm Springs Vacasa you have been warned.

We are currently in a Vacasa home in Palm Springs and have had problems with the home. We contacted Vacasa immediately but so far no one has responded to our request to fix the problem. This will be our last time renting from Vaasa, Airbnb is so much easier because you deal directly with the property owner. Vacasa does not seem to care about people once they are in their homes even though issues arise.

Vacasa has managed our Palm Springs home for the last couple of years. We are in the process of changing to another management company, as Vacasa is absolutely terrible. We have uniformly 5-star ratings, except ratings that complain about Vacasa not being responsive to the guests. They are also not sufficiently responsive to us as property owners. So, it has gotten so bad that we'd rather lose all of our current ratings (over 40) and look for another company rather than stay with Vacasa. For you property owners, the reason I said we would have to give up our ratings to change companies is that Vacasa owns the ratings, not the property owner.

This is for the following property, The Rancho Dandy | 3 BD Palm Springs, CA Vacation Rental | Vacasa We arrived and checked in at 4:00 pm. The next morning at 7 am the electricity was out. We noticed when we awoke to a freezing home (my daughter woke up sick, unrelated but was running a fever). We called management several times with no response. Finally several hours later we got a call back from the Coachella Valley Vacasa Manager. He tried to convince us that there were outages in the area. He didn't know we had checked with the power department and knew it was a planned outage. We informed him that our daughter was sick and my husband was teleworking. His response, "Can't you just leave and come back when the electricity is back on?" I was completely shocked with the response. It was a spring break VACATION not us dealing with an outage at our home. Be aware you will not be accommodated or appropriately reimbursed by this company. And the manager is an insensitive and terrible representative for Vacasa. They ultimately made us pay over half of our three night stay, even though we were there for less than 15 hours. Also note: master does not have proper drapes. No blackout curtains and one of the windows are completely bare. Expect to be up with the sunrise.

Their lack of response to multiple messages via the VRBO app is appalling. I used Vacasa a few years ago and had no issues, it seems their service levels have completely tanked. They are unprofessional and clearly don't care about customer satisfaction.

If I could leave a negative star review I would. Like negative 3 star! Absolutely horrible. Stayed at an air bnb managed by them. I am not going to bore anyone with the excessive amount of details - other than that I spoke to over a dozen people in 1.5 days related to various issues, and they were either rude, incompetent or lacked any hospitality or critical thinking skills and would respond reading a script/sounding like a robot. Especially David, we were so lucky to meet him in person at their check in location (where you must go BEFORE even getting to your air bnb). He was so incredibly rude. Their check in process, rules, policies etc etc etc are all stupid. Bla bla bla... don't use them. Don't rent from them. Save yourself from multiple huge headaches. Peace!

Do not book any property managed by Vacasa! They misrepresent their air bnb bookings. They are impossible to reach by phone or message! Then after cancellation period is over they send new a whole new list of rules not mentioned in their listing!!!! Worst customer service ever! I am an air bnb host and I treat our guests like kings! Save your money and do not book with Vacasa

Stood outside for 30 minutes waiting for someone to call us as none of the door codes worked (104 degrees outside with a two year old), air conditioning did not work, had to call three times to get someone to come service, now pilot light/ water heater is out and can't take a shower. Have left three voicemails with no response. They offered $200 or a full refund if we want to get out. Nice. We'll see if the $200 ever arrives.

Had a rental last weekend the air conditioning was out for the first day. I ended up fixing it myself. I have asked for a manager to call me back regarding compensation for the day that it was out nobody has called me. Do yourself a favor always go through private parties with Airbnb's. Update to this review they are upset. I left a bad review and they then contacted Airbnb saying I stained the carpet. Looks like they are striking back to get out of my refund. The carpet was already stained in every room. It's a beige carpet and they're lucky I didn't leave that in my original bad review. I was being nice and gave them a 50-50 review . Watch out these people lie they will take your money and there is stuff wrong with their properties. I've rented so many times with no issues. This place is ridiculous. Just look at all the bad reviews.

Oh boy, This rental management company is horrid. Surprise expenses, over stated proposed statements, lack of communication and ownership in the management aspect of the home. I permitted electrical work, unreasonable, uncommunicative, and a total rip off. Last minute fully refunded cancellations, just absolutely ridiculous.

This is the worst vacation rental company I have ever used. I was never sent a confirmation email but my card was fully charged. There were numerous hidden fees that kept piling on, including over a 300$ fee to heat the back yard hot tub listed in the amenities of the house. Customer service was a joke, they provided conflicting information repeatedly about the check in process and withheld the phone number to the local office rental office. The entire experience has been a nightmare.

Do yourself a huge favor and avoid them like the Black Death! Not one word out of their mouths is ever even remotely close to the truth. They will literally take your money and proceed to hide behind their very well rehearsed corporate double speak; never ever responding with any sensible solutions to any of your requests or questions. Strongly advise that you look elsewhere for your vacation needs

If I could select no stars that would actually be more accurate! I have never dealt with such an unprofessional company EVER. I travel a lot and have dealt with minor issues with vacation rental companies but have never had the kinds of problems we experienced in Palm Springs, April 2023. I simply dont have room to list ALL of the problems but PLEASE think twice before renting any property that is managed by Vacasa! We went through VRBO and I thought VRBO would be communicating with me but it was Vacasa. Response to text messages, phone calls and messages through the booking were non-existent...90% of our calls and messages were never addressed! We paid for heating the spa (after 5 requests to do so!) and it was NEVER heated and they won't refund the money. Every number you call (they have several) you will get an entirely different response. I was in tears several times dealing with them....STEER CLEAR OF VACASA!!!!!