VACAYA

My partner and I just got off the Vacaya cruise to Alaska on Holland America. The cruise was great and the staff didn’t let you want for anything. My only sore spot was the pouring of cocktails. Very light, I’ll say it again, very light pour on the drinks. Other than that there were plenty of activities to keep you busy . Friendly staff and guests. It was a winner baby🏖️

Our February New Orleans cruise turned into a nightmare. The ship wasn't a traditional cruise vessel; it was a dilapidated garbage barge, I believe. Tape X's were literally affixed to the windows, desperately needing replacement. There were only two dining options: the main dining room and the buffet. Notably, none of the other Royal Caribbean-included restaurants were on the ship. Consequently, we couldn't eat at a sit-down restaurant for hours throughout the day. Royal Caribbean boasts about their freestyle Coke machines with an array of flavors, but these machines were nowhere to be found on this ship. Even the soda machine in the buffet malfunctioned, and only one diet soda was available. The ship's condition was so deplorable that the comedians on board couldn't help but make fun of it. One comedian even took aim at Vacaya for allegedly ripping people off to be there. The ship was scheduled to make three port calls: Cozumel, George Town, and Progreso in the Yucatan Peninsula. However, it skipped Progreso, claiming there was a problem there. Making it sound like a nefarious problem at the port. Naturally, everyone resorted to Google to uncover the truth. We discovered that there was no problem. When confronted, they made up another lie. The port had made a schedule mistake and had no place to dock the ship. Someone shared the schedule, revealing that the ship was indeed on the schedule, but another lie was being perpetuated by blaming the port. Despite our repeated inquiries, we never received the actual reason behind our missed port. So, we went to Cozumel again. This time, we were informed that it would be at the more unsecure downtown port instead of the tourist port. It was a blatant disregard for our safety, and the ship was a complete disrespect to our comfort. To add insult to injury, we were charged the same price as for their other cruises, which were held on actual ships with reputable cruise lines. When I expressed my dissatisfaction to a Vacaya owner, he came across as just like Trump himself, regaling me with tales of his supposed community service. Despite everyone feeling taken advantage of, he assured us that he would make some changes since we still had four days left. However, the only change he implemented was that we missed the port of Progreso, which everyone had been eagerly anticipating. To make matters worse, he even interrupted the farewell show to try and sell his next rip-off cruise. This business definitely has a strong resemblance to Trump's style. They target a community, rip them off, and then continue to claim that they're helping them. Yes, this cruise may not have been satisfactory in any way, but I'm supposedly helping everyone so much. How stuffing their pockets helps anyone but themselves is beyond me. These guys at Vacaya clearly believe that Trump will destroy the LGBTQ+ community, so they want to take advantage of it as much as possible before it's gone. The staff was great, and the entertainment was amazing. But it's all about that ship and the way the owners at VACAYA robbed everyone out of $3000 a room. At most, it was only worth $2000, not the $5000 they charged. If they aren't MAGA Bro businessmen, I would expect them to donate that $3000 a room to the LGBTQ+ community in each person's name. Otherwise, I genuinely hope that anyone who hasn't been deceived into buying a cruise with them will quickly realize their mistake and find another LGBTQ+ cruise provider. I should have heeded my better judgment and not booked the cruise. After reading their Trump-style disclaimer, that if the cruise were canceled for any reason, Vacaya would retain your money and book you on their next cruise, regardless of whether you could make it. This decision was made based on the community's vote, which I find puzzling considering that it's an outcome that hasn't yet occurred. In contrast, I prioritized the positive reviews. Looking back, I realize that they were probably bot-generated reviews. That's probably why they don't allow reviews on their own website.

Vacaya is meh. Its a great environment for LGB ect. but the ship was pretty bad, and Vacaya is just disorganized on the ship. We didn't even know there was some entertainment some nights because they don't include descriptions on the agenda. Its crazy expensive too and the vibe is meh - parties were short lived and tame, which I get some people like. But overall, the cost vs. return just falls way short. Glad we went but won't go again.

Best All Inclusive Charted Company In the World! Thank goodness we now have an option, for far too long the only option I was not much of an option. Vacaya has listened to the customers and made sure that the have exceeded all expectations. The Mix of fellow travelers are diverse, fun loving and friendly. Book your next Trip with Vacaya at MyVacaya.com you will be very pleased we were!

A case of wishing negative stars exist. After paying inflated prices for a specific Iceland cruise next month, the company announced that "most of the guests voted to move the trip to next year" They have refused to refund the trip they are no longer providing and think its their right to keep the money, because "we already paid the cruise line'. Hate to tell ya, but that is your problem; NOT your customers. You don't sell one thing and substitute another without consent. This is usually referred to as "BAIT AND SWITCH". After researching online and finding multiple lawsuits against the principal, I sadly realized I was unlikely to get ethical and honest action. True to form they don't respond to emails or communicate. They have been unethical the entire time. Initially trying to get me to cut my travel agent of 15 years out of his commission. Now they are just dropped the pretense. There own Terms state: 'We also reserve the right to cancel any Trip prior to departure, and in such cases, all payments will be refunded without further obligation on our part" Yet they completely obliterated the trip I purchased and claimed. "most other guests were fine changing it to NEXT YEAR, so "majority rules"; and refused to issue the appropriate refund, requiring new litigation against them. Every part of their term protect themselves at the travelers expense. Even when the terms clearly require a refund, they just make up new stuff on the fly to keep my payments unethically! When the COVID crisis we well underway, I contacted them and told them that travel would be very unwise as I am in a high risk group, and they denied any refund claiming all they way to June 30, 2020; that the trip was on, Iceland was COVID FREE and safe. and what a great time we should expect in August 2020....... Then suddenly they are canceling entirely a few days after and want to claim unknown people unrelated or connected to my reservation "voted to say do the cruise in 2021.... so now they won't refund cause random irrelevant and anonymous "nearly everyone else". (note the NEARLY) wanted to postpone. More power to those who want and choose to postpone, I DID NOT. Next came, "But we already paid poignant for the 2021 cruise":. NOT my problem, that what VACAYA choose to do, and not with my consent. If you want to deal with unethical and self-serving terrible company and owners....... Vacaya is the way to go....... Buyer BEWARE

I was fortunate to have experienced Vacaya's inaugural trip in August of 2019. Then I signed up for an amazing first class luxury adventure trip to Iceland (which was postponed due to the pandemic). The cruise line gave Vacaya and their passengers two choices: either sail away in August of 2020 as planned (and quarantine in Iceland etc.) or push it back a year to September 2021. It was a no brainer. However, my work life has taken a turn in the past year and there is no way I will be able to get away for a full week in 2021. The folks at Vacaya (Randle Roper Olsen specifically) have made the transition to choosing another great vacation in 2022 effortless. Cannot say enough good things about the way in which Vacaya operates. LGBTQIA+ is a whole new world of travel, and we are fortunate to have a company like Vacaya lead the way. Thank you thank you for your kindness, consideration, and for always making the interaction special. I feel valued as a customer and as a person.

The Vacaya team is the BEST. Even in the middle of a pandemic they answer their emails within five minutes, and they handle every detail perfectly. Highly recommend!

This was our first Vacaya cruise, and for the most part it was like previous all gay charter cruises we had been on. The area where Vacaya and Team V failed is when it comes to shows for the big name entertainment, be aware that no matter when you arrive or how long you wait, you are not guaranteed admission to the theater or a seat. No tickets are given out in advance even if a show has more than one performance. We had never experienced this on other charters. When confronted about this, the only response from Vacaya was to give excuses and rationalizations for why they allowed this situation to happen. Not particularly reassuring after you have paid top dollar for a cabin on one of their cruises and find that not everyone is treated equally or given an alternative. Truly disappointing to not be able to enjoy the same shows in the same manner as everyone else. This really put the whole trip in a negative light for us and several other friends who were travelling with us. Be very aware of policies regarding admission to shows if you book one of their cruises.

We were on VACAYA's inaugural cruise August 11 - August 18th. It was the time of our lives! Everyone (and I mean everyone) was so impressed with everything; open communication prior to the cruise, ease of check-in, entertainment, events, dances and all the options offered. This vacation was money well spent. We cannot wait for a warm weather cruise to be announced. When it is, we're booking! Feel free to contact me directly if you have specific questions. Highly recommend!

VACAYA just finished their inaugural cruise and they hit it out of the park! Great entertainers, and friendly and inclusive cruise for the LGBT+ community and their friends