R. Bozkurt
Google
We booked the "Vagabond Grand'Or" Suite Apart Room with great anticipation during our Budapest trip, but unfortunately, it was a serious disappointment. Our experience was far below par in terms of location, room amenities, and customer service. While we expected comfort and convenience during a special holiday, the situation we encountered was quite negative.
First and foremost, we chose this room because it had a kitchen. However, upon entering the room, we realized it was completely dysfunctional. There wasn't a single fork, knife, spoon, plate, or glass in it. It was impossible to prepare meals. In this respect, the term "kitchen" mentioned when booking is misleading and misleading. In the evening, we tried to make something for our children, but our hands were tied. Arriving late, we wanted to prepare something for them in the kitchen and feed them. However, our children spent the night hungry.
The cleanliness and hygiene were also disappointing. There were no face towels in the bathroom. The soap dispenser was almost entirely filled with water, not soap. Furthermore, only one tablet was left for the washing machine and dishwasher; such extreme frugality (!) or stinginess was, frankly, unprecedented in any of our previous stays.
The room smelled strongly of cigarette smoke, further diminishing the comfort. Furthermore, due to its location, the hotel is located on a rather isolated and isolated street. Access to Budapest's tourist and central attractions was extremely difficult. We experienced significant difficulties with accessibility.
There was also a lack of information and poor security regarding parking. Despite charging a daily fee of around 15 euros, neither the location nor the security of the parking garage were reassuring. We had to park our car in a dark and isolated area on the ground floor. The hotel's lack of facilities in this area can pose a serious safety and accessibility problem, especially for families with children.
There was also a lack of satisfactory communication in terms of customer service. Communication with the staff was poor and indifferent. No effort or assistance was offered to ensure customer satisfaction.
In conclusion, presenting this facility as a "suite" is a serious misrepresentation, even a deception. Neither the services offered, nor the physical amenities, nor the customer service approach truly reflect this name. We do not recommend this facility to anyone seeking a peaceful and comfortable vacation. The image presented in the photos is far from reflecting reality. We would have expected a more transparent, honest, and customer-focused approach.