Valentino Monte Napoleone Milano

the staff at the store are very kind..even if you dont buy anything..of course i bought..i cant resist to buy after such a good atention and the entire collection is amazing i love it!!!!..its one of the best store in milan!! and in the world too..you cant miss it while in milan or rome.

The store employees were very helpful.

I arrived early on the way to the airport and was the only customer. They were all lovely, friendly and helpful. Jada particularly was terrific. The whole experience from doorman to sale was enjoyable and very chic!

First time experienced such horrible inhumane behaviour by their doorman. He made a pregnant lady wait in the heat when the store is empty just with 1 other person inside. When I requested that let her wait inside till her turn comes, which he refused and even the staff inside did not bother. Who in the right mind ever does that? We left immediately. By far the worst kind of human being ever experienced. No one should ever visit this store. Unacceptable behaviour.

This is the most inkompetent Valentino store (Via Monte Napoleone, Milano) worldwide I ever visited. A black man was at service and behaved awfully. He was awkward, clumsy, arrogant, had no knowledge about the items etc. I was shocked how desastrously they manage the Valentino store in Milano Monte Napoleone. Never ever I will go there. The experience shedded a dark shadow over the Valentino brand. I have formerly much appreciated the brand and have many pieces of the brand. But if the represetatives of a brand behave so awfully, I remember this and I'm not going to buy there any thing in the next time! I recommend to avoid the place and go shopping somewhere else.

We only popped in to have a look around several glasses of champagne and some very nice help from one of the assistants later and we ended up leaving with far more than we expected. This is of course the Valentino global flagship store, So it stretches over three different floors with clothes, shoes, and accessories for men and women everywhere. It is heaven. You have been warned.

Very poor customer service. I bought beautiful summer sandals in spring, wore them 3 times and all the sandal solle (glue) was gone on both shoes. Brought them to the boutique in zurich, the young man was very nice but I was not offered an optimal solution, 10 weeks waiting time until they can even offer me a possible resolution. I have asked them to give me faster a feedback (since 5 weeks unfortunately still nothing heard). Again it was summer shoes, these I will probably no longer be able to wear this summer. Just disappointing. If I had bought the shoes in a department store, I would not now be faced with such problems. Just a shame and disappointing for such a brand as Valentino.

Horrible customer service, clearly people there are very narcassistic only caring about people who look high end and who they know will buy lots of their products. Got told to leave the store as I was browsing for a late mother's day gift. Felt very uncomfortable after the interaction. I'd personally spend my money elsewhere and not on a store clearly going a capitalist way.