Olivia Fasching
Google
Is 0 stars an option? DO NOT RECOMMEND. A family member woke up the next morning with her left arm covered in what we thought were hives. That night we discovered bed bugs. Due to having a voucher from Sanford, we didn’t think to check the reviews, however we should have as this seems to be a common occurrence. When checking out, we informed the staff that they have bed bugs and her response was calmly, “oh no.” She did not seem concerned at all, and you could tell they are used to people informing them of this. We proceeded to wash every belonging we had in our room, and continued to find bed bugs even after. I’m not sure room service is a thing here as we had to ask the staff for a garbage bag to put all of our dirty towels in. The room keys didn’t work on the first attempt to get in, as well as every attempt/day following. When getting new ones from the desk, they stated “the battery must be dying” (referring to the door) but never took any measures to fix it. Even after getting new keys, we had to swipe several times, for several minutes, in order to get the door to finally open. While taking a shower, the water wouldn’t drain… to then discover a giant wad of hair in the drain.
Sanford providing a place to stay for families of patients is great, however, I highly encourage you to reconsider and stay somewhere else if you are able.