Gordon
Google
We stayed here for 8 nights with our young daughter and compared to other RC hotels, this was a bit of a letdown. The hotel itself is in a great location and well furnished. Our suite was lovely and luxurious. However our bathtub leaked the second night. Our biggest frustration at this hotel was the service. Our room wasn't cleaned one day after being out for over 4hrs, and when trying to ask for new towels, the housekeeping person didn't understand English (fair enough in Portugal) and also couldn't understand our miming/Google translate for towels. The breakfast service team is a mix bag of characters, each one colder than the last. There was a singular waiter who offered menus, explanations, and made an effort to serve us without seeming they would be happier anywhere else. The concierge and front desk, while greeting us daily in a friendly manner, soured that upon checkout. We had booked a tour service through the hotel, and while it seemed everything was explained to us at the time, a key detail that the price is different between cash and credit card was only unveiled to us when we were checking out which was very shady (credit card is more expensive, so best have cash). Additionally, we were diligent in not exceeding the allotted time for the tour, but yet again we were informed during checkout, not on the day of the tour, that an additional hour was being charged. Upon challenging this, the friendliness and understanding of the front desk person evaporated, and begrudgingly they didn't scam us. Great hotel, poor service.