Valverde Palácio de Seteais

Wanted to highlight the Manager Diogo/Diego (not very sure the correct spelling) and how helpful he was during a concerning situation at a visit to the hotel grounds. He was swift and attentive to my concerns and ensured that my concerns were taken care of, prioritizing my safety. Also the hotel attendants particularly the one at the front desk on duty on the 18th of September all were super helpful and I appreciate their dedicated efforts in ensuring I was safe and taken care of. -Blessing.

Worst experience ever. ||Run-down, decaying, and completely lifeless. Both people and place. The staff here seem to despise their job, and guests are treated like unwanted burden. The front desk girl sets a new low in rudeness — eye-rolling, finger-tapping, and pure contempt.||The place is cheaply thrown together. You pay premium prices for a leaking toilet and a plastic bathtub straight out of a budget hostel. Soundproofing is nonexistent —when the guests upstairs start their fun, you’ll hear every single thing, with the chandelier creaking in time with them. ||The only human touch comes from a young man named Pedro — polite, kind, and clearly too good for this sinking ship.

Can not comment on rooms or general service as I visited to attend a wedding and reception. Beautiful grounds and scenic views as the hotel is perched up on a mountain. I didn't stay at the property as the room rates were crazy. Even the one drink I purchased here was super expensive, matching their room rates!

The location is stunning. My partner grew up in Sintra (so is used to all the sights), but even she thought the setting was amazing.||The building itself (not including the rooms) was genuinely impressive and you could feel the history. The pool is also beautiful, unfortunately the weather didn't allow us to take advantage of it.||Unfortunately, other than the positives mentioned above, there was very little to recommend from our stay.||We arrived around 10pm due to a delayed train - obviously not the hotel's fault. During check in, we asked if we could possibly eat (as we hadn't since the morning), but were told that dinner service had just finished. We were slightly frustrated as we expected room service might be an alternative, but apparently not.||We walked around Sintra to find somewhere to get food, but did not succeed.||When we got back to the hotel, we noticed that there WAS room service, as advertised on their unresponsive Smart TV digital guide. Even better, it advertised that certain menu options were available on a 24hr basis. We excitedly rang the front desk to place our order but were rudely told "Obviously not at this kind of time".||It's already poor as the service is advertised as 24hr, but what was upsetting was the attitude. If the service was truly unavailable, say "I'm so sorry, the digital guide has it wrong - we will fix that as soon as we can. I apologise for the confusion and disappointment". Do not imply we're the ones at fault for such an 'outrageous' request.||Whilst the above was frustrating and set a very bad tone, the state of the room was the really disappointing part. As you can see from the numerous pictures, 'tired' or 'needing some work' don't quite cover it. The closer we looked, the worse it got.||Firstly, the cleanliness was simply unacceptable. That brown sticky substance on our bedside table welcomed us on arrival. Worse yet, it remained there for the duration of our stay. This was very much a trend for the general state of things.||The furnishings are simply beyond their service life. As you can see again from the pictures, the bed frame is falling apart, the fittings are coming off the walls, and the walls are covered in marks/badly done paint patches.||You pay 5* prices but certainly do not get a 5* experience.

Extraordinary hotel for a romantic getaway with your loved one. Very calm and reserved. Deliciously embedded in Sintra’s surrounding forest, it’s a perfect combination of view, healthy green atmosphere, Portuguese hospitality and romantic environment. The palace is beautiful, the staff exquisitely competent and warm with the guests, making you feel like royalty. The pool and pool area are very comfortable and enjoyable, without an overload of people (don’t know why, but grateful). The gardens are very romantic, beautiful and well kept. Breakfast is wonderful, with delicious food, great variety of a la carte dishes. I highly recommend the eggs Benedict. Worth every penny!!

This hotel is magical! We visited with our kids and initially thought to pass through Sintra and go to more tourist spots in Portugal. Happy we decided to stay a day here. The afternoon tea time is a must. Centrally located and within walking distance to major attractions.

I proposed here. It was absolutely perfect. The location is unbelievably beautiful and serene. The staff were amazing: kind, helpful, and professional. This place is ran excellently by people who care.

This place is not a hotel, even less a 5 stars hotel but a beautiful house to visit as a tourist. The service is a joke. Everything was a joke. |I was staying in a suite and I could hear so much noise from tourists passing by in the corridor. I had to ask 6 times for a adaptor before getting one and it seemed like I was asking for something very special. They refused initially to do room services out of kitchen timings. |This is a beautiful place to see but not a hotel