Van der Valk Hotel Luxembourg-Arlon

Directly next to the highway, you can hear traffic constantly. Spa is not included and has to be booked for 25€ pp for two hours which is a ridiculous system. Half of the spa facilities were currently (Dec 2026) being built which was not stated anywhere and created an uncomfortable feel. The outdoors was basically just mud and you could hear traffic again. The above 13 year old wellness area with saunas can only be used with bathing suits and the bucket with ice cold water is on the other side of the hottest (70C) sauna. I would understand that textile-free would include an age restriction but why have an age restriction if you’re not allowed to be naked anyways? The age restricted area is also just separated by glass, so all the noise from kids from the pool goes directly into the sauna areas. I would never book here again after knowing this. We expected a relaxing romantic getaway but instead we were looking for different spas to book in the area. The staff is not trained to explain any of these points upon check-in and we had to look it up online. I expect more from the service and facilities of a four star hotel. Very disappointing. EDIT: the English webpage is littered with AI prompts for translations (“Sure, provide me with the text…”), so you can already guess how much effort management put into everything.

I had a fantastic stay at Van der Valk Hotel Luxembourg-Arlon from November 12 to 17, 2025. The spacious and modern rooms were impeccably clean, with incredibly comfortable beds that ensured a great night's sleep every evening. The extensive wellness center, spanning 2500 m², was a true highlight—featuring indoor and outdoor pools, various saunas, hammam, jacuzzi, and a serene relaxation area that provided the perfect escape for unwinding after exploring the nearby Ardennes region.|The staff were exceptionally friendly and professional, always ready to assist with recommendations or any requests. The on-site restaurants offered delicious meals with fresh, seasonal ingredients, and the breakfast buffet was abundant and varied. The hotel's convenient location near the highway made it ideal for both leisure and business travel.|Highly recommended for anyone seeking a luxurious and rejuvenating experience—I would definitely return!

I really enjoyed my stay at this hotel and would happily return. The buffet breakfast was a real highlight for me: generous, fresh, and absolutely worth including in your stay. The rooms were comfortable and well maintained, making it easy to relax after a long day. I also appreciated the free parking and how easily accessible the hotel is, located right next to the motorway without any hassle. What truly made the difference, though, was the great staff: everyone from reception onward was welcoming, professional, and genuinely helpful. Overall, a very pleasant experience that I would highly recommend to others.

February 2024 – My First Surfing Experience 🌊 I finally tried surfing for the first time this February 2024 — and it was incredible. 🤗 When you catch a wave and stand up on the board, it’s pure magic. And the moment the wave machine starts… wow. The power of the water is overwhelming in the best way. It honestly brought tears to my eyes. There’s something so powerful and alive about it. Of course, it takes practice to find your balance. I managed to jump forward on the board, which felt amazing! Turning back is still a challenge — I fall sometimes — but that’s part of the process. It definitely takes more attempts to really master it. With practice, everything comes together. 😬😩🥺 Practical Side of the Experience When you pay €55 for 45 minutes, you might expect a bit more individual time ( they advise to book 2 tone 45 min so you can have extra time break groups). We were 8 people in the group, so I only had about 4 real attempts to stand up on the board during the session. The shower itself was actually very nice — warm water and clean. But if it’s 0°C outside, be prepared: the surfing area itself is cold. I highly recommend wearing a wetsuit. The changing room situation was a bit strange. Men and women share the same space, and there are no proper lockers — just an open cabinet where you leave your bag 🤔 in a common area. That felt uncomfortable. There are also no mirrors anywhere — not in the toilets, not in the changing room. I had to dry my hair near an outlet. Overall, the surfing itself was amazing and emotional. The organization and facilities, however, could definitely be improved.

We stayed at the hotel and just wanted to grab a simple dinner. Pleasantly surprised by good food, excellent wine, and extraordinary service. Grace was very friendly and helpful, made us really feel at home. She is an asset in this restaurant. Thanks for a wonderful evening!

We booked a 4‑day stay at Van der Valk Luxembourg for a quiet New Year’s getaway, expecting the same reliable quality we’ve experienced at other Van der Valk hotels. Unfortunately, this visit was far below the standard we’re used to, with several issues from arrival to departure. Booking Confusion – Especially for New Year’s Eve Before booking, I confirmed via email that there was still availability for the New Year’s Eve buffet and party for two people. Based on that confirmation, we booked the room and even extended our stay. Upon arrival, the staff was friendly, but suddenly we were told the event was “fully booked.” After showing the email confirmation, a phone call was made, and we were assured that everything was fine. However, on 31/12, we were told again that we were not booked for the party and were sent downstairs to a standard buffet that ended at 22:00—no party, no celebration, nothing that matched what was promoted or what we confirmed by email. Unfriendly Service at the Buffet At the downstairs buffet, the first staff member was blunt and unhelpful. Ordering a bottle of wine became an unnecessary struggle, and we ended up paying €48 for a bottle worth €3.99 in the supermarket. Not exactly a festive start to New Year’s Eve. We tried to make the best of it, but leaving at 22:00 to go back to the room instead of celebrating the new year was disappointing. Room & Nighttime Noise Back in the room, we found the TV barely functional with no smart TV options. We decided to sleep early, but loud voices in the hallway and fireworks outside made that impossible. Had we known the fireworks were happening, we would have at least gone to watch them. Chaotic Breakfast The next morning’s breakfast at 8:00 was pure chaos: too many guests, too few staff. Long lines for coffee (20+ minutes), no available tables for many guests, and an overwhelmed team that was clearly understaffed. We’ve never seen this at any other Van der Valk. Wellness Experience Not Worth the Price Later that day, we wanted to relax in the wellness area. Unlike other Van der Valk locations where wellness is included, this one charges €25 per person. So naturally, expectations were high. Unfortunately, the spa was overcrowded and felt completely unmanaged: • Kids playing in the pool • Tables covered with empty cups and bottles • A full sauna with guests talking loudly • A hammam with people shouting • Guests entering without paying simply by following others For €50 in total, it was absolutely not worth it. The facility itself is beautiful, but with the current overcrowding and lack of supervision, it won’t stay that way for long. --- Conclusion Yes, the hotel is visually appealing, quiet, and has a nice wellness in theory. But the lack of organization, miscommunication around New Year’s Eve, chaotic breakfast, and disappointing spa experience made this stay far from what we expect from Van der Valk. We still made the best of our time together, but the experience did not match what was promised—or what we’ve come to appreciate from this hotel chain.

Fantastic stay at Van der Valk Luxembourg – special thanks to Jeremy! From the very first contact, our experience with Van der Valk Luxembourg was outstanding. I spoke on the phone with Jeremy, and it was an incredibly pleasant conversation — he was friendly, thoughtful, and showed genuine hospitality. As it was my girlfriend’s birthday, I asked if something special could be arranged in the room. Jeremy took the time to think along with me and even recommended a beautifully renovated room with a lovely view. Thanks to his efforts, we immediately felt warmly welcomed and truly taken care of. This personal touch and extra attention made our stay unforgettable. A big compliment to Jeremy and the entire Van der Valk Luxembourg team for their excellent service and warm hospitality. — Peter

I stay for 2 nights with my family and from the moment I arrived the staff made me feel welcome and cared for. The room was spotless and beautiful decorated, the bed was so comfortable that me feel like sleeping in my own bed.|The amenities are amazing, the common areas are super comfortable. And the spa was everything I need to relax.

Nice clean hotel and the staff is friendly. Beautiful decorations. The food in the restaurant is delicious and their breakfast is good too. I only wished that it was a little closer to the city.