Van der Valk Hotel Verviers

I'll start with the check in - upon arrival I asked if I could extend my stay by 1 night as my return flight had been rearranged. I was told no. I went online and found there were still plenty of rooms available and just booked it this way, not a great start. Next the room - the room was nice, large bath and shower plenty of sockets. No cups or glasses in the room so I couldn't have anything to drink. Not a nice view from the window but I'm not here for sightseeing. Finally an evening meal - I went downstairs to the bar/restaurant and was met with a very loud group, clearly having a great time but making sure everybody else was aware of it. I sat at the bar for 10mins and was ignored by the bar staff. I was approached by a waiter and said I would like a drink and a menu to look at; he just walked away without saying anything and didn't come back. I waited another 5mins and tried to get the bar staffs attention but ended up just walking out. All in all not very good.

We are used to Van Der Valk hotels and this one is within the standard of such hotels. We did appreciate the wellness and probably even better when the swimming pool is opened (outside and not opened outside summer). The gym has the essentials. The only down side is the breakfast offer where we are used to get more variety. Still very good. The hotel is easy to access from the motorway. The view is not fantastic and quite close from the Town center. And next to the cinema and Darcis.

I travelled for business with a colleague. Check in was fine, and receptionist seemed friendly and helpful. We were in rooms 324 and 326. We arrived at about 9-10pm. Room 324 was ok, but room 326 - all I can say is wow. Yes there was a note on the door saying mind the step. But corridors are badly lit and badly in need of a good vacuum. Receptionist should have told us there were four to five open wooden steps directly down into the room. My colleague fell down the stairs, and when I heard the commotion, I went to see if she was ok. Luckily she was, but when she pointed it out to the receptionist the next morning, receptionist smirked. When asked if she found it funny, she corrected herself and apologised. Really not good enough!!! Someone could do a serious injury on a big drop like that into a room.|Rooms are okay at best. Dark, not enough lighting and ridiculously laid out. Heating overnight got too hot, and bed is on a mezzanine with wooden open twisty stairs - highly dangerous as bathroom is downstairs. Also heating controls were downstairs too.|We were working in their Manchester room. At lunch time, we went to order some food at the bar to take back to the room with us. All I can say is the barman who served me obviously had better things to do and resented my approach. Do you have soup? Yeah. Ehm, well what kind? Mushroom. Ok can I order two and have it sent to room? Most unhelpful and unfriendly. I was nearly going to apologise for having the audacity to dare put him out! I paid €12 for a bowl of soup. My colleague asked for bread too. When delivered to the room, the server had a go at me saying that he had a table reserved for seven people. I had no idea what he was talking about! But he was quite aggressive about it. Needless to say no bread came and there was about six spoonfuls of soup per bowl!||I feel some of the staff resent customers - I certainly felt uncomfortable asking for anything and was glad to leave. On the other hand, some of the staff were lovely. |I will refuse to stay there again for my next trip to Verviers.

We were at the restaurant for the B-day of my husband with our son and his fiancee. We enjoyed a perfect dinner: amazing dishes of matured beef, lamb and ribs cooked to perfection. We will definitely go back, I highly recommend going there.

For the price I paid for my room, I expected a LOT more. I travel a lot and very often around Europe and the USA and this hotel is one of the worst value for money hotels I have had the misfortune to experience - you are charging PREMIUM prices for dark, miserable rooms where I even had to cliimb upstairs to go to bed. The bed was on a mezzanine where I had to stoop to avoid banging my head on the ceiling as I am a tall man and the polished wooden stairs made me feel very anxious that I would slip going down them especially in the middle of the night. The coffee cups were damaged (chipped) and you have the AUDACITY to offer cheap recycled toilet paper in a a dispenser that I have only seen in the cheapest BUDGET hotels!!! Not even a roll of toilet paper!! Cheap single sheets from a plastic holder!!! And you charge €184 per night for THIS?? It is ABSOLUTELY SHAMEFUL. I am not happy AT ALL with paying such a high price for an overnight stay . You should be charging HALF the room rate. Unfortunately I had no time to ask for a better room or a refund as I had an evening engagement in Verviers but I will not be staying in your hotel again. Whilst the woman on the checkout desk was apologetic and offered me contact details for your customer care team for a future stay in one of your hotels in the region, this is not going to happen as it will be at least a year before I return to Verviers/Spa and I would have preferred a partial refund instead. I most certainly will not recommend your hotel based on this experience. A refund of at least 1/3 of the price of my stay would be helpful but I suspect that is not going to happen.

A large busy hotel. Amazing rooms on the 3rd floor, on 2 levels. Gym, outdoor pool, Christmas events. Close to town centre Free onsite parking

Glad we stayed here and had a nice meal. Noticed that locals eat in restaurant which says it all. ||Did not like the town but glad we had booked hotel

From the moment we stepped into this hotel, excellence was evident in every detail. The impeccable service, luxurious amenities, and attention to guest satisfaction truly set this establishment apart. Our stay was nothing short of exceptional, leaving us with cherished memories and a desire to return. Highly recommended for anyone seeking an unforgettable experience.