Van Der Valk Sélys Liège

I stayed for a meeting one night in this hotel. It is a beautifull historical building with a nice entrance hall, bar and restaurant. The rooms seem recently renovated, are modern and clean. Unfortunately the stuff a the reception was quite unfriendly. I arrived at twelve and was told the room would be available at 2 pm. I came back at 2:15 and was told it would take 30 more minutes. I had to wait until 3 pm to get the key. For dinner we stayed with a group of 5 in the restaurant. We had to wait 1,5 hours to get our order. For water and wine we had to ask several times. I ordered a steak meduim prepared with spaghetti. When it came after 90 min it was raw, taff and everything was cold. I ate half of it because I did not want to make the group wait another hour.

Nice hotel with spa, perfect to stay over the weekend. There is a swimming pool and a few different saunas. The breakfast was amazing with variety of food to choose from. We stayed in suit and it was a spacious and beautiful room where old and new comes together. One thing to be improved is check-in experience: it was not explained to us properly what are the rules for the spa, at what time breakfast starts etc.

I had a quick stay at the Van Der Valk Sélys Liège for a business trip. The room and bathroom were large and clean with modern furnishings. The bed wasn't very comfortable - the mattress felt hard to me. The room had a mini fridge, but it didn't seem very cold so I would not use it for perishables. The room was very dim for some reason - more lighting would be nice. The hotel staff was very friendly and spoke English. The hotel doesn't have a business center and although it had a fitness area, it shared the same space as the spa and pool so it was very humid and muggy. I think it would have been hard to work out in that gym. Overall, I appreciated the staff, the walkability of the hotel, and the hotel's proximity to the train station (10 min by car).

Liked · The rooms were a lovely size and whilst we didn't have a "view as such" the bay window was nice to see the comings and goings of the people passing by on the stairs to the town. The car park is also super conveniently positioned directly opposite the hotel|Disliked · The service from the staff was awful. At check in we were simply asked to see our passport - no small talk, friendly welcome or anything. It was almost like I had stepped into a parallel universe and the chap on reception had been possessed by the "computer says no" lady... Anyhow, hoping this was an isolated incident and the guy was just having a bad day, we went to the rooms to freshen up. Whilst up there we realised that whether or not it was supposed to be a no smoking building, somebody was on a chain smoking mission with the smell of cigarettes filling the air through the corridors... it did give me some concerns around the sensitivity/working order of the smoke alarms... We went back down to the bar - in fact we were stood there quite a while before I had to go and break up a conversation between several colleagues huddled together at the end of the bar. They suggested we take a seat and they will come over. Around fifteen minutes later I finally managed to make eye contact with one of the team who eventually came and took our order, finally returning with said order. Again rubbish service... pairs and trios of staff just idling around and chatting away with one another...Whilst enjoying the drink and not expecting there being any danger of being approached to see if we would like a "top up" we noticed a huge queue of people lining the hallway... A few minutes later it became clear what the issue was... out of four lifts in the building only one was in service (for the duration of our stay). This was very inconvenient owing to one of our party realising they had left their medications (for a heart condition) in their room and subsequently having to traverse flights of stairs, slippery outdoor walkways and back to recover them from her room.

A disappointing experience, although we have stayed in their properties in the Netherlands & we liked the hotel there. ||Here, the website presents the hotel as a heritage property but we were placed in the modern annexe which is devoid of any charm. You have to go through the main hotel, take 2 elevators and then arrive in a wing that really is not nicely decorated, and is poorly maintained. Our shower drain was faulty, the shower doors let water out into the bathroom and the shaving mirror was broken. We complained and the hotel fixed the drain but the other issues were not fixed. ||The 1st day, we returned to the room at night to find the garbage bag was in the middle of the room and our bed was half-made, with pillows piled on the bedside table. It was like someone started cleaning the room, but abandoned it halfway. ||We put the garbage bag near the dustbin, but no-one removed it for all 3 days of our stay !! ||The 2nd day, suddenly we had no wifi, we called reception several times and we were told a technician would fix it, but in spite of multiple requests, nothing was done. On the 3rd day, we were offered a change of rooms, but by then we were fed up and we did not want to change for 1 night. ||For sure we will not repeat this experience.

Great hotel with lots of tasteful decoration, walking distance to old city. Staff were friendly and helpful, room is very nice and comfortable. However Internet connect in the room is almost non-existence, with one bar or nothing at all. A little bit hard when you are on work trip. Luckily I have 5g connection with my phone. Overall, pretty hotel with all box ticked, except internet. Hotel has a parking lot across the front, but you need to drive up the curb to get in the car park?!

After walking up to the St Martin Basilika, which was closed, we needed a warm and friendly place to cheer up. We were so pleased with the kind staff at the bar of van der Valk Sélys, that we certainly would love to come back. We recommend

This is a beautiful luxury hotel surrounded by scenic architecture! There was some exceptional service at this hotel especially amongst the wait staff. Tomas-awesome waiter. He delivered excellent service, spoke in English and French to me. He was kind, warm, welcoming, and really made the hotel feel like a home away from home! Merci Beaucoup! There was another awesome waitress named Cecile delivered exceptionally fast service and returned my camera which I carelessly left lying on the table. She witnessed me using it. I moved seats to get more comfortable and she returned it so quickly. I could see the urgency in her movements as she sought me out!!!