charmainem545
Google
– Fantastic location, lovely staff, but the hotel itself was disappointing||We stayed at the Vanbrugh Hotel and the location really is amazing — it couldn’t be more convenient for exploring Oxford. The staff member who checked us in was genuinely lovely; she took the time to give us ideas to fill our day and recommended great places to visit, which we really appreciated.||However, the hotel itself felt more like a B&B. Our room was cold when we arrived and took quite a while to warm up. The walls were thin, the room a bit on the small side, and the main issue for us was the shower. We could only get lukewarm water. We mentioned it to reception, and they said it had been “fixed” while we were out for dinner, but the following morning the shower was still only lukewarm — even though the hot tap water worked fine. The bathroom was also cold, with just a towel rail for heating, which didn’t help.||There was no follow-up from the staff to check if the issue had been resolved, nor any offer of another room, which was disappointing.||Overall, the brilliant location made our stay worthwhile, but the hotel itself fell short of expectations.