J.S.L Ding
Google
I came in with my slabs. I suggested a simple process: let’s go through them with a clear yes/no first, and then if there’s a “yes” pile, we can work from there. Instead of acknowledging that, the staff member cut me off with, “We’re firm on the price” — which wasn’t even what I was asking about.
He then snapped a few quick photos, sent them to his boss, and within seconds told me, “We’re probably not going to take these.” Immediately after, he just walked away and started helping other customers, leaving me standing there.
No reason given. Not even something basic like, “We’re not buying this type of card right now” or “These aren’t in demand.” Nothing. Just brushed off in a cold way that made me feel like I didn’t matter.
I get it, the guy’s young — but if you’re going to work in a hobby store, you need at least some customer service training. A little honesty and courtesy would’ve gone a long way. Instead, I walked out feeling unwelcome and embarrassed.