Nancy H.
Yelp
**Update 11/12/23**
It pains me to downgrade my rating for the VAG, as I love art so, and I love supporting local museums and galleries. But something has definitely happened to the VAG since the pandemic - and not for the better.
I have been an annual subscriber/member for quire a few years, and I've visited the museum quite a bit since I moved here in 2017. A bit over a year ago, they radically changed their annual membership fees and subscription levels. In a way, it was great, as an annual membership for an adult started at only $58 (way less than before). Sure, it didn't come with a lot of the perks that membership used to have (i.e., reciprocal admission privileges to other Canadian museums, guest passes, discounts at the museum store, etc), but kids under 18, I believe, can now visit for free, and there are other cool features to the new membership structuring, so I'm not complaining about that.
Recently I received an email from VAG saying, if I renewed my membership early, I'd get a few nice perks (eg., a super cool new limited-edition membership card that featured some awesome artwork on it, some guest passes, maybe an extra month of membership even, I forget). Anyhow, it was a good deal, so I immediately renewed my membership online, paid the $58, and made a mental note to stop by the VAG when I was next downtown to pick up the cool new membership card.
When I next visited the VAG and showed my online receipt to the folks at the membership counter, they said, oh, so sorry, we're all out of the special membership cards. I was really taken aback; when you pay for an item and/or service and your purchase is confirmed, isn't the item reserved for you? You bought it, after all! And that's the item that was advertised and promised. WTH.
I know it's just a card, but it was super cool and that's what was advertised to me with the purchase of my annual membership. They never specified "while supplies last", or any other caveats. Honestly, I found it deceitful, to offer something and, after the customer pays, not to deliver. Bait and switch-like. I was so disappointed in the VAG. I expected more from them.