Vanderbilt

I was looking for a rental space in an upscale building when I heard about the Vanderbilt. Since we toured the building before opening, I remember wearing a hard hat and found it so exciting to be able to have my choice of apartments. One of my favorite things about the Vanderbilt is how beautiful the building is, how well it’s maintained, the phenomenal staff and location. There is nowhere else I would want to be. There are a number of amenity spaces that are available to enjoy. A wonderful on-site restaurant with bar and poolside service in the summer months. The people who live here are amazing. The people who work here are phenomenal. I’ve made so many friends. Everyone is so friendly and engaging and with similar stories of how they ended up at Vanderbilt, I have a tremendous social life here. I would recommend the Vanderbuilt to anybody who’s looking to live an elevated lifestyle as I have made new friends and have been able to join activity such as Canasta sip and paint and other resident events that are hosted at the property. The property is also conveniently located to the city where my kids live and near many upscale and delicious restaurants and shopping.

We haven’t even visited this hotel yet but I already feel compelled to leave a review based on our experiences of the customer service.||There was a computer glitch when we attempted to book online and so I immediately called the hotel on Friday to speak to someone to try to get it resolved so that I wasn’t charged for an extra day. The person at the front desk was unfriendly and unhelpful and told me to leave a message for the manager, Natasha, and that she would call me back the next day. She did not call me back the next day so I called again on Sunday. I spoke to someone else. They were also unfriendly and unhelpful and seemed very concerned that no one would “blame them“ or “say [they] didn’t do something“ repeating again and again “you heard me leave her a message, right? So nobody can say I didn’t”. They, again, left a message for Natasha and told me that she works the next day and that she would call me back. She did not call me back or email me. So I called the third time, on Tuesday, and was told by a third unfriendly and unhelpful staff member that Natasha only works 9 to 5 on some days of the week. The staff person said it in a way as if to imply that this was obvious and that it was ridiculous that I was calling at 6 PM after I had gotten home from work. I called again this morning at 9:15, when I was told that Natasha would be there. I spoke to someone else who informed me that Natasha “doesn’t come in for at least another hour or so”. Planning on making my 5th call later today. ||Again, this is not commentary on the quality of the hotel or on any of the other staff members besides the front desk staff and the elusive Natasha. We are hoping that our experience there is better than our experience so far but I am so frustrated at this point that we’re considering just cancelling.

Wonderful stay in a very clean modern and spacious 2 queen bedroom. Service was outstanding and staff were very friendly. We were staying over Passover weekend and couldn’t have asked for better accommodations. Bathroom size was big (2 separate sinks) , clean and accommodated my family with no problems.

Vanderbilt hotel was a great experience. Very clean and attentive staff. Super stay! Chima, from the front desk went out of his way to make us feel comfortable. Highly recommend!

Overall very good for 4 nights. However walls are very thin, our first night we heard the TV next door very late, then children very early the next day from the other side. But after that it was very quiet. Comfortable bed. Nice coffee maker in room, also microwave and fridge. Plates and utensils are provided. Gym is good. We were on the first floor with direct view to the parking lot and you have to keep the window shade down. It would be good to have sheer curtains or something to allow light in with some privacy. There's a good bakery down the road in the Trader Joe's shopping center.

Mr Ogu was the greatest. Took care of me and my family. Very efficient. My wife wants to come back to NY just to come back here. This guy is a national treasure. Thank you again.

We recently stayed at the Vanderbilt during the week of Christmas, and while we had high hopes for our holiday getaway, our experience was somewhat mixed. Despite booking our stay six months in advance, we were disappointed to find out upon a couple of hours before check-in that the room we had specifically requested was unavailable due to maintenance issues. However, our family was determined to make the most of our time there. The hotel's location is undoubtedly its greatest asset, providing easy access to local attractions and the festive spirit of the season. Unfortunately, the hotel restaurant was closed for much of our stay due to the holiday. Additionally, we found that the other limited amenities offered by the hotel were not very appealing. While the cleanliness of our room could have been improved, we felt that the hotel does not offer much beyond its well-known name. We truly wished for the original room we booked and had expected a more festive atmosphere in line with the holiday season. Overall, while we managed to enjoy our family time together, our stay at the Vanderbilt did not quite meet our expectations.

Chima Ogu went above and beyond measures to accommodate me with a last minute reservation. He is very professional and kind person. Hotel is amazing as well!!!

We were here visiting family for Thanksgiving and this was a 3.5 for us. It's a large comfortable room, clean with a Nespresso and a small kitchen with refrigerator. Housekeeping was timely and thorough and the property is centrally located. Downside for us was there were few amenities - water/soft drinks were available in a vending machine. There is a restaurant on site but it only serves dinner (and you're only able to get room service at that time). We both thought it would benefit from some additional food/coffee options outside of the room. All around a decent option just not exceptional.

Beautiful building with great events spaces. Looked at bridal suite with a friend whose daughter is getting married. So pretty.

I stayed at the Vanderbilt in Westbury, New York for a business/vacation trip and it was the perfect home away from home. My room was exquisite! The bed was so comfortable I was able to sink into a restful slumber as soon as my head hit the pillow. I had a king bedroom suite with a sofa and an outside seating area that was adjacent to the beautiful outdoor Vanderbilt pool. The ceiling were tall and grand with lightning and a decorative hanging lamp to add to the tasteful room decor. Besides the couch there's a dining table and additional seating where everything is strategically situated so you can see the large screen TV at any angle in the room. There's a library, a full fitness center, adult game room and even a children's playroom. During my stay, I had almost all the amenities of home without the task of being at home and taking care of home. My room was cleaned daily and restocked with fresh towels, bottled water, coffee and tea. All of the suites have a sink, dishes, a microwave oven, a nice size refrigerator and fully stocked double vanity bathrooms. I would be doing an injustices if I didn't mention the staff at the Vanderbilt; everyone I encountered was absolutely amazing! During my five night stay I got to know Cee-Cee, Cherry-Ann, and Forbes, they were absolutely wonderful! Very professional and accommodating, not just to me but to the residents, guest and even the delivery and service people that came to the front desk. Another person that deserves an honorable mention is Heidi, she is one on the house keepers that works extremely hard sanitizing and caring for the suites (I watched Heidi on her hands and knees cleaning and disinfecting the tables and chairs in the suites), it's great to know that she goes above and beyond for the comfort of the guest. Just know that the Vanderbilt is a beautiful residential building with only 18 guest suites, and the residents take pride in their building. The guest suites are so comfortable you'll want to make this your home away from home.

One of my favorite places to hotel or live! This stunning building secretly has 10 hotel room on the first floor that are apartment level suites and overall gorgeous. With 13 foot chandelier ceilings, high end kitchen and bathrooms, high end designs, you just feel like a million bucks sleeping here. The rest of the building had a few rooms to explore, a game room (where I had a extremely serious ping pong match the night before my wedding), a restaurant and bar, a pool and much much more. The staff are always available 24/7 and they truly do their best. LOVE THE VANDERBILT!

Secret Spot For Reprieve and Fun! It's been such a crazy month in my life (as it has been for everyone) and visiting the Vanderbilt has offered me deep ease and a level of comfort away from home that I haven't encountered during an overnight stay before. I was greeted so nicely when I arrived to the hotel and taken on a short tour of the facilities which included a gym, pool surrounded by tanning chairs + unlimited clean towels, a game room where I would play 6 games of ping pong and 3 games of pool later that night and a library room which was perfect for some end-of-the-night meditation, journaling and reading. Once I entered my beautiful one bed room, I was jumping for joy (literally). There was the world's cutest feather chandelier in the center, an enormous bed topped with dreamiest of linens + huge fluffy pillows, gigantic armoires for my guest and I fixed with complimentary bath robes and enough closet stay for the entire week. I also appreciated the fact that our room was equipped with a kitchenette, water bottles in the fridge, dish soap, an ice bucket and a bunch of other small details that made me feel like I'd need for nothing. Lastly, the bathroom! I love clean bathrooms and at hotels that may be a pipe dream to a detail-oriented eye. At the Vanderbilt, I saw enough wash clothes for a few days long stay, fresh towels in excess which meant we could use it to tie up our hair as well as dry off plus, a tower of face towels. As someone, who treats showering as a ritual of cleansing with potions and bubly soaps I appreciated it. I also loved the complimetary Dove toiletries, no harsh cheap chemicals on my hairs or skin to worry about. Overall, the hotel was gorgeous. I loved the clean bright color scheme, it balances between bright white and calming grey in a way that goes easy on the eyes but makes you aware of the cleanliness. We ended our night by stopping by Juniper, which serves a mix of pristine American cuisine and hosts live music on Thursdays (during my visit). The food was amazing, I would definitely recommend dinner there or brunch if you're lucky enough to stay into the weekend.

Came here for a self care, no kid, doing me night after my birthday brunch (June) This is a residence but they have reserved a few rooms for hotel occupancy. Check in was easy. Room was nice. The bar (Juniper) was the best party (they have HH too). It was me and mostly the residents. A cheers scene. Everyone was so cool and inviting. We laughed. We got personal. It made my night. I didn't have time to have dinner at (Juniper) nor get in the pool but I'll be back.

I live here for over 3 years. It is beautiful. The apartments are spacious and solid. We have a restaurant, pool and gym. Everything you need. I highly recommend living here

I book the Vanderbilt hotel for Mother's Day may 12, 2023, because I wanted a relaxing Mother's Day away from home. The following day around 11:05 a.m the front desk called and ask what time I was checking out. I told them at 1pm because on their website they advertise a late check out as apart of their Mother's Day special. She then proceed to say she's not aware of that with an attitude and if I don't check out they'll charge me extra. I then told her that's what was advertised. She then told me the latest I can check out is 12pm. I immediately got my stuff and went to speak with them and also show them the advertisement on their website. They proceed to tell me I can stay until 1pm. I didn't like the fact that the receptionist was so rude to me. I also didn't like that they have a restaurant on site but it was close at 4pm on Mother's Day.

Beautiful apartments but beware of the following: closets only have a bar no shelves. Finishings were not addressed. Wood floors have paint marks and dried glue remaining. Balconies weren't graded properly so water accumulates with every rain. They have brought in a contractor to fix but typically these types of repairs will take them a long time. Beware of bath tub. Door only slides on the half away from the faucet so one actually has to stand in the tub to clean the faucet half. Dogs allowed but the garbage is walked from the restaurant to the dumpster which is along the same route as to the dog run. Consequently one has to keep ones pet away from dropped garbage and glass. One has to constantly check to see if one has a pkg. they use the Luxor system but the pkg is rarely there but rather was sent to the front desk. Package delivery has gotten better since writing this review in January. Management claims to be responsive but doesn't come close to other more established buildings. It takes typically 3-4 emails to get things addressed. Has gotten better after calling Beechwood Homes to make them aware. None of these things would prevent me from staying but it is disingenuous for the ads to say "sit back and relax, we'll take care of everything". It's luxury build but not service. There's potential for them to get it right but it's been a disappointment. The sales people are great. The employees great. The management of issues not good at all. The good news is once all the first tenants address the things that weren't finished properly it will be a really nice place to rent. For instance I spent 1000s on closets making them usable. Whoever comes after me will reap the rewards of having well built shelves and drawers in the closets. Some of the positives: The apartments are beautiful. High end appliances, solid doors, can't hear one's neighbor, lovely windows. the pool deck opens May 11th and the Kingfish Restaurant is really good and will be servicing the pool deck so lots of promise there. The game room and library are really quite nice and the gym is very well equipped. I believe everyone tries their best just front desk staff (except Phil at night) and building management don't seem to understand "luxury service". Probably inexperience since there have been small signs of them finally getting what it means to promise luxury. Overall I would highly recommend this place but you do have to like dogs and you have to push management to get things done. Great location.

Talk about not accommodating. First time staying here. We checked in around 6pm and CeCe at the front desk was very sweet but everything I would ask for she was not able to say "yes" to. I asked if we can have a late check-out, she said no, she stayed that she needed the room for guests tomorrow. I asked if they have brunch on Saturday, she said no. I asked if we can use the pool since we checked in later on and didn't get to use the amenities and she said that we couldn't use the pool unless we were guests at the hotel? So after we are forced to leave at 11am, we can't use the pool? This hotel is not cheap..over 400 a night. We winded up leaving and using the Lifetime Fitness pool and amenities. They don't have refreshments served by the pool at this hotel either..just vending machines, for this price? Come on..now! Find the yes... we are celebrating a birthday.. talk about making this experience memorable!! Such a shame such a beautiful place and they can't fulfill requests or accommodations!

Paid $400+ to stay here for one night, expecting amenities one would typically find at hotels within this price point - very disappointed. Although the hotel is beautiful, it was not accommodating; requested a later checkout as we arrived a bit late and we're told to call back in the morning to make the request because our room was already booked the next day - huh? We wanted to use the pool the next morning and because we had leave the room by 11AM, I asked if there were showers at the pool - I was told verbatim, "unfortunately no because the pool area is only for guests and you're no longer guests after 11am" - huh, again? The restaurant is not open for breakfast on any day other than Sunday, we only received one key card and had to go back to get another one, etc. - this was just a very strange and inconvenient experience. Not recommended considering other options available at this price point.