Vasilievsky Hotel

The staff were very friendly and kind. The pillows and bed made me not want to get up in the morning. I loved the heated bathroom floor. The maids were courteous and did a great job. The breakfast was delicious and very fresh. I would definitely recommend this hotel and I would stay again.

We, two adults, stayed in this hotel for two nights, room 221. ||||The hotel room was large enough for two persons. There was also enough space in the bathroom and cabinets to organize one’s things there. The cleaning had been done extremely well, and we are picky about that. The sound insulation was very good. One of us felt that the shower changed temperature in the middle, the other one did not notice this problem. The room had a view to the back yard from where someone could have in principle entered the room if the window was open, luckily we did not have to keep the window opened. Air conditioning functioned well. ||||The service was very good and the receptionists were helpful. The location was nice on the Vasilievsky island and there were many restaurants in walking distance from the hotel. There was less than 10 minutes’ walk to the metro station. However, the hotel was not exactly in the center and thus we found the hotel area very peaceful in the evening, which was nice. There was a covered parking garage reserved for hotel guests under the hotel – very convenient. The breakfast in the hotel was quite nice with a lot of variety. ||||If going to St. Petersburg next time, we would definitely consider this hotel again.

This is a very good hotel. Located very close to public transport and a mere 20 minutes lovely walk by the river and across the bridge to the main city center. The staff are the best. All of them speak English and are very helpful. Breakfast is wonderful, tons of options for everyone and great variety every day. I tried the "Northern cuisine" restaurant on site, it's a bit expensive compared to the city but they have delicious food. Rooms are kept very clean, great amenities and pretty spacious for a 4 star hotel. Service is beyond expectations and I will definitely recommend this hotel and will stay here again. Thank you Solo Sokos for making me enjoy my stay in St Petersburg.

I would expect that Ihave already paid for the the room charge before. But, when I make check-in at the first night, you report the paymnet does not complete. As you do not accept oversea VISA card and USD cash, it is a trouble for me. As this two types of payment being common for oversea tourists, I would expect you to increase more paying method for convenience oversea customer.

When I booked the room, I ordered a bathrobe (because that was not included in the price). After checking in, no bathrobe, but the hotel was quick to rectify the issue. This is my third visit to SP and I wish I stayed here on previous visits. Breakfast is rather good, as well as the sauna. The hotel is in an ideal location for sightseeing and food.

The bed in this hotel is so comfortable. It was an amazing place to stay and the staff was friendly and approachable which made my two week stay amazing. ||||They were currently undergoing some maintenance which did not allow me to utilise their gym and spa facilities however I was able to use their other hotel which was known for their saunas and snow room!

Super choice of a hotel for my first trip to St. P. Fantastic service from the entire hotel staff. I relied heavily on the expertise and professionalism of the concierge team in these covid times. The motifs of the hotel and savvy of the staff are reflective of St. P. so I feel I was able to get a great introduction to a beautiful great city and leave feeling a lot better informed than when I arrived. I am hoping to having a return trip to this fine and very interesting hotel in the future so I can enjoy another superbly crafted meal in their restaurant and get better acquainted with St. P. I have stayed in the Metropol (Moscow), the Premier Palace (Kiev) and the Regent Berlin (Berlin), and I rate this hotel right up there with them.

We decided to go to Saint Petersburg from Finland with my wife so she could visit her family. Naturally, we decided to stay at a Finnish Hotel which is part of the S group since we are members of the S group.||||At the hotel the staff handled matters repeatedly in an unprofessional manner. For instance, the room service once left us without toilet paper and we had to request toilet paper twice as well as room cleaning since the room was left without cleaning. ||||We used room service several times and there were several problems connected to it. Once they brought us the food and came with a broken card reader. The person blamed us for not knowing our bank cards password. Only after some discussion and several attempts did they go to change the card reader. By that moment the food was cold.||||When we ordered food from the hotel they never brought two tissues alongside the food despite ordering food to two people. Are two adults to share the same napkin while eating?||||We also had some stomach ailments from the hotel food. Therefore, we started ordering food elsewhere and the stomach ailments disappeared at once. We did not want to eat at restaurants due to the pandemic. From the delivery services we received tissues too.||||The staff did either not wear facial masks or then they only wore it over the mouth. Did not really feel like they took the pandemic situation seriously. Other guests at the hotel could enter the elevator without a mask and therefore possibly expose people to COVID-19. These are serious flaws since the hotel is a home away from home when you are travelling. Therefore, it is suppose to be a safe place.||||There were no sanitisers at the hotel breakfast buffet. Therefore, we decided to use our own sanitiser but forgot it on the table. When we asked the staff about our sanitiser the next day nobody knew, unsurprisingly, of its whereabouts.||||Our stay at the hotel was crowned by a nightly intruder on our final night. We were woken up at 00:05 am by someone who opened the door of our hotel room. We screamed. Door went closed. Whoever it was, was to get in due to door chain we had installed. They did not remain to apologise. We called the reception. Reception was unsurprised of the incident and explained it was someone from the staff who thought the room was empty. They offered us a late check out.||||Hotel manager had not been reported of the incident since we told her of it the next morning when we checked out.