lst975
Google
There are many things that are 'red flags' about this hotel:|1. we were not notified that there is a loud band concert festival for more than a week starting on the 1st day we stayed. It was very loud and the festival ended around midnight everyday. We hardly could sleep due to this noise. After midnight around 2AM, there was always coughing sound of a man, we reported it to the lobby attendant but nothing was done to stop it.|2. there are many mosquitos at the premises due to many small buildings in the premises that are empty and looked like they have been abandoned for long time.|3. this property only has 30 rooms including the hotel room and apartments. This hotel should not be rated 4 stars due to lack of facilities such as basic hotel needs : no phone inside the room, dusty wooden folding doors, cracked side table, stained bed sheets and towels. The TV channels are blurry due to poor signal reception and it has very limited local channels in local language only. As for the facility, on agoda it stated that there is fitness center, sauna and massages, however, upon checking in, I was told that these facilities are not available in this hotel. For these lack of facilities, the hotel is not transparent about what is available at the hotel. |4. Breakfast is included, however, the breakfast choices are very limited. Be prepared to sit at the breakfast area and get bitten by flying mosquitos. Food are quite mediocre as well. |5. Upon checkout, I took many pictures as a proof that there are many things inside the room that needs improvement and I reported the stains to Pim the day I found out about the stains. However, on my checkout day, Pim was off and the lobby staff sent me a rude text via Line and said that I needed to get charged for the stained sheets and towel that were already stained in the beginning. She also accused us for not having housekeeping and that we must have broken something inside. I was so furious of being framed as I have travelled a lot and this is the first time that a hotel complained about not letting housekeeping in. We do not feel comfortable letting a stranger inside with the mediocre service and I do not trust this hotel staff to com inside the room when I have all my stuff inside; and I do not want my stuff be touched or lost during the stay. I believe customers have the right to choose whether to have housekeeping services or not. This hotel has the worst untrained staff who had the weird ideas about hotel service. When I asked for her name, she said: " why do you need to know my name?"|I tried to call via Line but she hung up a few times on me, saying that she did not know how to speak English, so I went to the lobby and approached her and she was quiet so I guess she was rude on the chat apps without wanting me to know her identity. |6. Cleanliness is worst - dusty room/door, lots of mildew in the shower area, crooked clothes hanger|7. We had to shorten our stay due to the noise and coughing sounds around 2AM and it happened every night so we could not have a proper sleep.|8. On the checkout day, there was hammer sound starting at 8AM and the noise kept going on for 2 hours . There was also no water at all. When I asked about the hammering sound, the lobby staff said there is nothing they can do because the technician was repairing something above our room. Can the hotel be more courteous? After all those things that happened, the hotel just needed one more thing to ruin my day prior to check out.||There are many other details that gave me red flags about this hotel, but the things mentioned above is to let other people know what type of hotel this is and our experiences during the stay. I do hope that this would help others to decide if they want to choose this hotel with lack of facilities and extremely poor service.|Based on this experience, I would not recommend this premises at all, in fact, this hotel rating needs to be revised as it does not even deserve a 4 star rating due to its lacking facility and services. 2 star rating would be more appropriate for this hotel.
