Sheila C.
Yelp
We really wanted to like this place. First, the positives. Cute space, bright with big picture windows on 3 sides. Eclectic (think second-hand/antique) furnishings and tables set a nice distance from each other. Menu clearly marked with allergen information and as someone who must avoid gluten, that's very important to me. The limeade drink was refreshing and nicely sweetened. The spinach and artichoke dip was delicious, but the gf chips served with it were subpar. Maybe the pita chips would have been better but again, I need gluten free options.
For the first 20 minutes we were there, we were the newest customers and one can assume all other guests' orders had been taken and were being worked on. Now for the negatives: the artichoke dip plates remained on our table loooong after we'd finished it. They finally cleared those plates and assured us our main courses would be out soon. 30 minutes later, our food still had not arrived. Mind you, I ordered the cabbage and arugula salad and hubby ordered the seared romaine hearts, should have been easy-peasy, right? Well, we suspect they forgot to put in our order. But you would have thought that 30 minutes of several servers passing by our empty table would have given someone the hint that our food never came. I was pointedly making eye contact with them as they passed but no one took the hint. (??!!) This was our wedding anniversary "celebration" and we tried to be extra patient and not complain to one another too much. But after I saw a guest who arrived about 30 minutes after us get served her food, I finally went up to the host station to inquire as to what happened to our meal. We saw a flurry of hushed conversation between a couple of the servers, one of whom apologized and said the owner would come out to speak with us.
The owner did come out twice. By this time our food had arrived. The owner apologized but not in an apologetic way, if you know what I mean. Like she really didn't mean it and didn't want the restaurant to take the blame for our slow service. Like, if not them, then who? Weird. To be fair, I'll admit she offered a free dessert to make up for the service and later, after we complained that neither dish had any flavor, she comped the whole meal. We appreciated that but again, her apology didn't seem genuine. That may seem like nitpicking on my part, but when you've been sitting in a place for the better part of an hour with only an appetizer in your belly and others are being served before you even though they arrived after you got there, you want a sincere-sounding apology, something that makes you feel they're really regretful about their lack of professionalism and that, even more, they appreciate your extreme patience with their incompetence.
So, bottom line, I hope this review encourages them to get it together with their service. And even if you forget to put in a customer's order (a cardinal sin for a restaurant, IMHO, but we're all human, so...) then at least be attentive enough to said customers' table to see that they've not been served yet and then realize how much time has passed. That's restaurant service 101, for chrissakes!
Like I said, we really wanted to like this restaurant. We're committed to supporting fully vegan restaurants and we hope this one does well. They're newly opened and maybe having a steep learning curve, and that's why I gave 3 stars vs. the one star I think they deserved for such a huge oversight. And season that food, y'all!
