Velvet Hotel, Bar & Brasserie

Stayed for two nights with my wife for a birthday trip and do not recommend staying here. We travel quite frequently and this has been the worst service ever received. From the moment we arrived, every single staff member was rude to us. They told us that the elevator was not working at the moment, but it has been out of service for four months after reading previous reviews. We then had to carry three pieces of luggage up two flights. One worker even laughed at us for not knowing where the hair dryer was (after they had to get on their hands and knees and reach behind the safe to pull it out). The hair dryer didn’t even work properly.. To top it all off, the room was very musty. For this price point I expect to at least have welcoming and friendly staff along with a clean room. Location was good but there are a ton of other hotels nearby that I would suggest.

Amazing! Its our first time staying at velvet, its was great from start to finish. Reception staff are really friendly and helpful, the welcome drinks prosseco on arrival are a lovely touch. Room was spotless and nicely finished. I ordered a birthday package for my partners birthday, I was really impressed with everything. Definitely coming back again soon. Thanks velvet!

I don’t think I’ve ever stayed at a hotel with such a wide range of reviews and I was a little nervous wondering if I’d made a mistake. I can only comment on my stay.||The hotel was easy to find and very convenient for Piccadilly railway station. The check-in was warm and friendly with an-always-good-to-have complimentary welcome drink.||I was in room 24 which was spotlessly clean and characterful. An excellent selection of snacks and drinks in the minibar. The bed was very comfortable and the TV worked.||A wonderful bathroom with good quality wash stuff.||As the hotel is on Canal St. some noise from outside was to be expected but the level didn’t keep me from going to sleep nor did it wake me up.||As the restaurant was closed during my stay, the continental-style breakfast was brought to my room at exactly the time I requested. Cereal, fruit, yoghurt, cake, juice and a muffin - all good.||I was in room 24 and I needn’t have been nervous.

Everything about this Hotel was horrible. After paying £681 for 3 days to go to a concert I was told when I got there that they wanted £200 deposit and refused to let me stay unless I gave it to them. They dropped it to £100 then "upgraded" me to a room above the nightclub where the noise was so loud the room shook. The sheets were filthy with lipstick, hair & dirty patches on the pillow cases. The shower door was broken so it was difficult to get into the toilet & shower area & there was only one hanger. I paid for a Premium King Suite they then put me in a cozy king lying that it was what I paid for when I showed them it wasn't they threatened to throw me out at 11pm at night on my own. I went up to the room as I did I could hear the manager and receptionist laughing about what they'd done. I had to wait till the next staff started to change rooms as the bed was collapsed in the room they'd put me in that was overlooking a derelict building covered by scaffolding by a car park. The night manager was lovely moved me to another room where the walls were think with dust and a man's excitement on the wall above the head board! There are no complimentary tea, coffee, toothpaste anything. They wanted £3.50 for a tea bag. The menus in the rooms are misleading 3 of them so they tried to charge double of what we'd looked at . It was the most awful stay I've ever had. I complained and they offered £51 compensation with no apology whatsoever.|4-5* ..... Laughable|2-3* ..... If they're lucky

Where to start.... I think the summary is that it's a Premier Inn standard, but nicely decorated rooms? - spacious rooms, tastefully decorated, nice armchair. Egg shaed full size bathtub. - breakfast: pastries are industrial, from a factory individually packed in plastic. Long expiry date. Urgh. Juice is cheap. Cereal is cheap. Yoghurt is cheap. Premier Inn standard, definitely. Disposal cutlery instead of real. - toiletries are good quality, L'occitane. But why no conditioner in the shower? - soundproofing is terrible. Could hear the music from the multiple bars next door. Will be worse on summer weekends, where crowds will be spilling on the road in front, all drunk and shouting. You won't get a good night's sleep here unless you sleep really late. - illy pod coffee machine... Great.... But no milk! Not even the powder stuff. They do have a full minibar of stuff that you can buy though.... - this is part of the WorldHotel loyalty programme. I'm a WorldHotel member. Top tier status. Booked on the WorldHotel site. Zero benefits. So there you have it. If you're a party animal and want to go to the numerous bars on that street, and this room is at a Premier Inn pricing (it won't be) then this is for you! If you're looking for a boutique quality hotel for work/leisure in Manchester, and a good night sleep, quality brekkie... Probably not. Many other better options nearby - I know as I do 40+ nights in Manchester a year and have tried many.

Never coming back here, had noise and bass issues all night on our first stay. We left at midnight on the same day and they are refusing to give us a 100% refund. They also continued to say there was no noise issues when a customer in reception also said it is too loud. Also, take a look at the reviews, a lot of people have had noise issues. They also respond to people’s reviews and my comments to Virgin Experience stating it’s city noise yet they haven’t soundproofed their new rooms so I’d say the issue falls with Velvet Hotel.

Had big expectations for velvet but it lacked. Reception staff not the friendliest and lacked on providing information e.g is there a bar, check out time just the basics you usually get in any hotel. Room decor was beautiful and bed very comfortable. Room had an iron but no ironing board, Room had no telephone to contact reception. We used the telephone number on the website and called 3 times on Sunday morning and got no answer. The shower at its highest temperature was only look warm, the rain shower when flowing was giving hit and cold water, we reported this to receptionist but there seemed to be lack of interest ‘well let maintenance know’ on return we asked if it had been looked at the she responded ‘maintenance said it is warm’ yes the water at the highest temperature was look warm but not hot. On the day of check out the water was piping hot to the point it would cause burns, even when the knob was turned to cold it was still warm. The shower door also didn’t fully close. We placed the card on the room door requesting the room to be made up, when we left the room at 1130 the cleaner was on our floor (3) however when we returned at approximately 1430 the room had still not been serviced, he had to request it through reception; again no telephone so had to make my way to reception to request. Hotel is in a great location but lacks small details or service that would make this 4 stars.

We were very excited about this stay as in the pictures and on the website the hotel looked amazing, however the reality was quite different. When we got there the elevator wasn’t working, our king size room was tiny, there was no desk, no counter in the bathroom, the hot water wasn’t working in the shower, there were no glasses to use to be able to get water from the bathroom with. For £160 for 1 night we were really quite disappointed. The bed however was very large and very comfortable and the blinds were a great blackout quality. We did mention the issues to the staff on check out but she just said thankyou for the feedback nothing else. Probably wouldn’t stay here again, location was great though!