William G.
Yelp
Velvet Tango Room used to be one of our favorite spots. We've been coming here for years, always loving their drinks and service. If a drink wasn't to our liking, they'd replace it without hesitation--no questions asked.
This time, we came to celebrate my wife's 45th birthday, and things were completely different. She ordered her usual drink, but it wasn't the same. When we mentioned this to the waiter, he arrogantly told us they had changed the recipe, as if it was our fault for not knowing.
We asked to replace the drink with an Old Fashioned, and he brought out half a glass. When we questioned it, he argued that's how it's supposed to be. At that point, we just asked for the check--only to find out we'd been overcharged for both drinks. When we brought it up, the waiter reluctantly adjusted the bill but acted like he was doing us a favor.
On top of that, the ambiance has completely changed--and not in a good way. The once classy, upscale decor has been cheapened. It looks like they cut every possible corner, and it shows. Even the bathrooms, which used to feel luxurious with lotions and perfumes, now feel like a gas station restroom. They're stocked with the cheapest toilet paper and paper towels imaginable--so thin they practically disintegrate in your hands.
If you came here 2, 3, or 4 years ago, you know why this place was rated as a top 10 bar in the US. It's not even in the top 500 now, and it's because of experiences like this. To make matters worse, when we asked to speak to a manager, we were told the waiter was the manager.
We are never coming back. This place is quickly becoming a dump under this new management.