Venue Hotel

The staff were excellent. Very friendly and extremely helpful. Hoa was attending to the rooms and was very pleasant and was prepared to do whatever to help. The reception staff provided helpful assistance with venues etc, and obtaining a late checkout was super easy. The facility itself is in a good location. The rooms however are not that big but are suitable for one person. The pictures on the web page are not quite like the rooms? The ensuite facility was quite small with the toilet so close to the wall it was impossible to get your legs around the toilet. There was filtered water available which was a bonus

The receptionist was extremely welcoming, professional, and attentive throughout my stay. From check-in to check-out, they handled everything efficiently and with a warm smile. They were knowledgeable, patient with questions, and always willing to help, which really made the stay more comfortable and enjoyable. Truly great first impression and outstanding customer service. 5 stars broooo

Carole and Hao are very good. They made our stay in the hotel comfortable, fun and hassle-free. I would recommend this Hotel to my friends. Aside from friendly staff, the location is very accessible to the heritage site and affordable food. The price is also excellent!

Sir Elvis from the hotel’s lobby/reception was very accommodating and professional. The unit itself was clean and neat. Good wifi connection. Very near the Pernakan houses. Joo chiat neighborhood is so nice and aesthetic!

It’s been a while since my last international travel, so I chose a simple hotel since we were mostly outside and not staying in much. The room was small but had all the essentials, and I appreciated having a refrigerator. The location was very convenient, close to convenience stores, food places, and malls. The staff were very polite, which made the stay pleasant.

Pros : Great enviroment, very friendly front desk! Puteri tq for being so polite,very friendly, n helpful! Tq from couple 233! Hehe! Davin! Tq too for the friendly smile n greed before we checking out! Everything was smooth! ||Cons : Wifi wise very poor, can connect but cant load anything, very very very slow, tv old school, dont have apps that can watch movies.. sad..:( should hv change to tv where guests can connect their movie apps.. bed not comfy, me n husband had back pain in the morning.. cant sleep well, pillow too thin n soft.. ||Everything else was perfect! Just need a little change here n there! Aircon also good! Cooling nites! I hope to see u guys again soon!

Alvin was very accommodating and kind when we were asking for a replacement of our room card. Joseph was very helpful with our checkout experience. He had good initiative to help us have a smooth experience go back go bag. He also helped us call for taxis.

The soundproofing is very poor — you can constantly hear karaoke and people outside. The bathroom is supposed to be separated for wet and dry areas, but it’s almost like it isn’t; water leaks out from below. However, the front desk staff are friendly and polite.

It's cheep, it's somewhat clean. I was here at Oct 10th and the make night staff was verbally abusing a child. Taking photos of him and screaming at him. I wanted to speak up but the staff was being really insensitive towards the child. I went to my room shaking because of how the child was so scared and the adult was yelling at him.

Aside from the location, there isn't positive things to say about the hotel. Even before we arrived, there were no responses to our emails, and when we arrived late after a long journey from KL, we were given a terrible room next to the cleaning closet, where the housekeeping staff congregated from 7 in the morning till midnight.  The room was filthy, so much so that our feet were covered in dirt after walking barefoot ... and what is up with the sad toilet paper dispenser?!? Although we enjoyed staying in a lovely residential area with great restaurant options, I would not stay in this hotel again.

This is my second night here. This is a very cozy hotel. The rooms are much smaller than I anticipated. Very small actually. I am 5'10" and my legs are almost hanging off the bed. The AC works great and the room was cooled down working a few minutes. Maybe it's because it's so small. Lol. The room is very clean and well kept. This hotel seems to be no older than two years hence everything seem to be sparkling new. The staff is very friendly, engaging in conversation and accommodating. They went above and beyond to recommend place to visit during our stay in Singapore. My whole stay here has been pleasant until the night came. There is an issue with the sewage system and the room was filled with a very unpleasant odor. We contacted the front desk and they immediately came to rectified the issue. They first brought in a machine to help remove the odor and then offered to upgrade both our rooms. This has been the most responsive the staff has been at any hotel I have visited. All in all. I would stay here again. I would be sure to book a bigger room.