Ana R.
Yelp
I attended an event here recently. The space is modern, large and flows nicely. I thought the two levels worked great for a cocktail hour and sit down dinner. Location was beautiful.
However, the Wolfgang Puck catering staff was terrible, rude and aggressive. The person in charge, who was running around with headphones like he was on the secret service, set a hostile tone and I got the impression his staff was terrified of him.
I understand when serving 200 + people at once, you must stay organized, but there are also common courtesy or even delivery techniques to make the people you are servicing feel at ease. Belittling, arguing and outright refusing service is not the way.
Someone paid a lot of money to show their guests a wonderful time. I do not see how my deciding to say hello to a friend, while you are handing out coffee (with fresh new glasses) is an huge problem. The server tells me I cannot have said coffee because I do not sit at that END of the table, and I get an eye roll. This is just one of many incidents that happen through out the night. Apparently I can only speak to my designated server or the man with the headphones will come done and tell you how you're screwing up his service and how amazing he is at his job.
Wrong buddy, every patron I spoke to said how terrible the service was, so no not doing a good job. Their complaints were not about getting things with military precision, but the lack of friendliness and even the smallest amount of flexibility.
Again, the location was beautiful, the apps yummy, not sure about dinner, I was so anxious someone around me was going to get scolded I couldn't really enjoy it.