Venus et Fleur

For a valentine I wanted to treat myself this flower. Heard a lot about it and they didn’t disappoint! It just so cute! Store employees were really friendly! I was amazed how friendly they were. First time and I know I’m going again and again.

Awful customer service and experience in general. I ordered a gift for Valentines Day on Feb 2 and was promised delivery between Feb 7 and Feb 13. I was called on Feb 7 and told there was some issue getting my order together and they would call me back with more details. I waited until Feb 11 with no call. When I called back I was told the order would be shipped out next day and I would get it on Feb 13. Today is Feb 15 and I still haven’t received my order. I’ve called multiple times gotten the run around that they need to speak to leadership and will call me back. No one ever calls me back. I’ve left complaints on their customer service page on the website. No response. This company ruined my Valentines Day. Awful customer service will never order from them again. Waste of time, stress, and money

My first experience with VF. The candle smells nice, haven't had the chocolate yet but it smells very floral/rosy. Apparently the cover can't go back on. I was on vacation, it was dropped off at my hotel, but then it couldn't fit into my suitcase. I almost missed my flight, check in for me was a headache, they held me back. My bf opted to buy another ticket to keep it safe but the airline was being extremely difficult. By the time I got home 2/4 flowers were absolutely destroyed. I tossed the single rose but I'll donate the big box. I spoke to the airline about the issue - their solution does not make up for my damaged flowers 😒. He wants to order me another small one, bringing his total spending to over $1130.. :/ It's not VF's fault so I'm still leaving a decent review. The scents are prominent, the colors are vivid and pretty, and the arrangements are oh-so-lovely.

Hands down one of the worst customer service experiences Ive ever had. Ordered over $600 worth of items and paid for shipping to be delivered on 2/13. As promised by the site, the order would be delivered BEFORE Valentines day. Well, it didnt. The shipping label was created on 2/13… it didnt ship until 2/14 and didnt arrive until 2/17. 6 days with customer service and they have offered me zero information or resolution. Company Charges a stupid amount of money for dried flowers and a high end experience to be met with worse customer service than walmart. Maybe invest so of your insane profits in the customer service department. Thank god for AMEX!

My husband ordered me huge box of my favorite color roses. I received it right before my birthday in July 2022. now its March 2023 and my roses are still in perfect shape. I think they will even last longer than a year. The box is super cute and I am planning to keep it after because my husband also did special Happy Birthday engraving on the lid. I would absolutely order it again.

A nightmare. The absolute worst experience. Ordered on a Saturday for overnight delivery. Sunday comes nothing delivered where it needed to go. I made an inquiry Sunday and was told order was ready for delivery. Order was not delivered until Tuesday afternoon. Absolutely atrocious. Never again.

Came here to get my daughter’s birthday gift. I got a cream roses in a perfect vase. Beautiful display. The store is full of rosy scent. The lady was very helpful and kind. Will visit again.

Ordered an $850 flower arrangement on February 6th for a Valentines delivery. It’s now Valentines and nobody answers their phones or replies to messages. There is no updates or information provided as to delivery status! The immeasurable embarrassment they’ve caused is horrible! NEVER AGAIN!