Venus et Fleur- Oculus World Trade Center Boutique

Stepped into @venusetfleur to pickup some gifts for Mother’s Day! Had a last-minute change of heart on the colors. It’s one thing to have gorgeous floral arrangements but it’s the service that really stood out. The staff helped me exchange the products smoothly. No attitude, no “why,” just pure attentiveness and respect. Highly recommend if you’re looking for something meaningful — Moms deserve the best 🌸💗

My husband ordered me huge box of my favorite color roses. I received it right before my birthday in July 2022. now its March 2023 and my roses are still in perfect shape. I think they will even last longer than a year. The box is super cute and I am planning to keep it after because my husband also did special Happy Birthday engraving on the lid. I would absolutely order it again.

For a valentine I wanted to treat myself this flower. Heard a lot about it and they didn’t disappoint! It just so cute! Store employees were really friendly! I was amazed how friendly they were. First time and I know I’m going again and again.

My first experience with VF. The candle smells nice, haven't had the chocolate yet but it smells very floral/rosy. Apparently the cover can't go back on. I was on vacation, it was dropped off at my hotel, but then it couldn't fit into my suitcase. I almost missed my flight, check in for me was a headache, they held me back. My bf opted to buy another ticket to keep it safe but the airline was being extremely difficult. By the time I got home 2/4 flowers were absolutely destroyed. I tossed the single rose but I'll donate the big box. I spoke to the airline about the issue - their solution does not make up for my damaged flowers 😒. He wants to order me another small one, bringing his total spending to over $1130.. :/ It's not VF's fault so I'm still leaving a decent review. The scents are prominent, the colors are vivid and pretty, and the arrangements are oh-so-lovely.

Horrible company that does not live up to what they advertise. Their flowers are good for maybe 1-2 weeks and then become discolored, start to wilt and fall off. I purchased a gold bouquet 2 years ago and the gold spray started to fall off within 1 month and they said it was normal and refused to accommodate any resolution. I decided to give them another try this year for Mother's Day and bought a $500 bouquet of simple pink roses in a velvet box. Essentially within a week of delivery they turned from pink to white, from rose to crumbling wilting garbage. I contacted them 3 times to get a response and they said: "Normally, with proper care, our arrangements may last up to one full year. Please keep in mind that every arrangement is unique and that these are real roses, therefore color and texture may vary between arrangements as they age. A lot can depend on temperature, environment, or surroundings. Usually after such time, the arrangement may fade, lose color, or not look as "fresh" as when it was brand new. It's unusual for flowers to fall off, but possible. " Their response - essentially they told me to go F myself b/c they have zero quality control and made it seem like I've had this bouquet for half a year or something and complained about them. Note - even in their email they say it's possible for flowers to even all off! Unbelievable. I reached out to my credit card company (Chase Sapphire Reserve) who contacted them and told me that since they don't have a return policy and even though they advertise that their roses last for a year, their policy also states "with proper care" and that means that even if they go bad within the week they are protecting themselves against any and all defective products. Mind you that their policy on their website states that these roses require no care: "water is not needed to keep them that way. In fact, if you want your roses to continue looking their best, it is important that you do not water them, and make sure you keep them contained in the hat box you received them in". Essentially I just blew $500 (plus tax and an obnoxious shipping fee of course) and have a bouquet of discolored wilted garbage in a pretty velvet box on display. But I love all the celebrity love they get on IG. Pure paid false advertisement. Save yourself the money and get your wives a bouquet of real flowers every week all year long and you'll both be happier about it.

Recieved my first small bouquet of 4 hot pink 🌹 (JAN 2021) In 😍 LOVE the packaging was immaculate and they smell amazing! I can gladly report 1 year later they are still looking great 👍 so VENUS ET FLEUR is now my #1 flower stop! I love the NO MAINTENANCE no water no sunlight..just placed my 2nd order for a friend (1/10/22) she absolutely loves them (suede box with 4 pearl roses -sympathy roses) 3rd order 1/27/22 marble round box $399 gift to myself the perfect birthday present!

JUST DONT! I have ordered from Venus et Fleur on multiple occasions. I never had an issue in the past. However, in my most recent order I was sent a defective set of flowers. After pleading with them I was made the "courtesy" of a replacement. I was asked to first send the deflective flowers back, all with in 48 hours in the midst of a pandemic. Upon receiving them I was told my replacement would be sent. Forget about going above and beyond for their customer. Venus et Fleur could not even do the bare minimum to rectify their defective product. The communication has been absolutely abysmal. I have been following up daily to try and get this resolved. The cherry on top of this madness is that I still don't have the replacement flowers for my wife nor a confirmation that my replacement was sent. Once these guys have your money they could care less about you or your experience. This entire ordeal has just been terrible. This is by no means a "luxury" brand peddling a "luxury" product and experience this is a sham. *09/13/2021. UPDATE. No one called, contrary to this message. No one also answered my e-mail about my replacement. I did however get the replacement. It was the same flowers I originally received however they attempted to "fix" them with a hot glue gun, they even managed to leave two separate glue stains on the acrylic. Photos below. Spent $250 and all I received in return is a nightmare with no end in sight. My original order was on August 20th, its almost been a month and I cannot get a replacement or my money back. STAY AWAY FROM THESE CROOKS! They incorporate some of the most deceptive business practices I have ever seen. The product is sub-par and the experience is even worse.

Please keep in mind the one visited is located in the Shops at Columbus Circle. At the time of this review it wasn't showing on Google maps. At any rate, this store is beautiful. You can see choices of arrangements which can make a unique and memorable gift for someone you love, or would like to.

My daughter sent me these for my birthday and the delivery ( ups?) left them in the driveway- they dropped them in the driveway where someone ran over Them. So when I emailed the company they initially told me that I needed to contact the carrier - so I got really upset - thinking these are a gift and I think that any floral Delivery company has the responsibility to make sure that the recipient gets their flowers delivered properly. So as of now they said that they would contact the carrier and meanwhile I have a patched up bunch of flowers. That being said these are so beautiful on the website and would Have been lovely we're They in pristine form-

3 months and no response .. so I feel the need to share this with the comunity .. enough is enough Disappointed with the Quality and Service - Not What You'd Expect from a Premium Brand My husband ordered a luxurious set of roses for me as a special surprise. Given the reputation and price point, we expected exceptional quality and service. Unfortunately, the experience was far from that. The roses arrived late, which was already disappointing, but what made it worse was that several were broken or missing. I even had to glue some of them back together, something I've never had to do with any floral arrangement--especially not from a premium brand. This gift was meant to feel special, but the condition and timing truly took away from the moment. I hope the company takes this feedback seriously and works on improving their packaging and delivery process.

send flowers that are damaged and nothing like the photos refused to make it send out a replacement. Stay away

Stepped into @venusetfleur to pick up some gifts for Mother's Day! I had a last-minute change of heart on the colors, and it's one thing to have beautiful floral arrangements, but it's the service that really made the difference. The staff handled the exchange smoothly -- no attitude, no "why," just genuine attentiveness and respect. Highly recommend this place if you're looking for something meaningful -- because Moms deserve the best!

I wish I could give them zero stars for a company that talks so much about clients getting exactly what they ordered and for the day they ordered. They sure do a poor job. I ordered 2 bouquets from them and both times they were delivered at the wrong time. One was delivered one week before my husband's birthday and when he ordered for me it was delivered 3 days after and absolutely no response or compensation from the company. The technology they use is obviously not proprietary otherwise other companies wouldn't be popping up using the technology. So basically what sets them apart is their service which absolutely is dismal for the price they charge. Their prices are 2-3 times their competitors. If they can't even deliver on time what is the point of this company again??

Customer service department is fantastic! They claim returns are only accepted within 48 hours. My roses arrived damaged and we contacted them immediately within less than the allotted 48 hours and they refused to assist in anyway! I paid over $400 for roses assuming we were purchasing from the best of the best but got no service for this sort of value. They refused to help!

I called today to ask if the store had something specifically in stock, as majority of their products you need to order online and they've almost never had what I need in person or been helpful in looking/ordering said product. I didn't even finish my sentence of what I was looking for and the woman answering the phone/working in the store today cut me off with a sharp "No." This conversation lasted less than 45 seconds. She came across as rude, annoyed that someone would dare call to ask a simple question, and I actually thought she had hung up the phone on me because of how brusque this all was in such a short period of time. It's so indicative of previous visits to this specific location. Every staff member I've interacted with in any capacity here has a horrible attitude, knows it, and doesn't give a damn. If at any point a staff member/manager from this location reads this, they will not care what is written here or by anyone else. Every person there needs to learn basic human interaction skills. I felt compelled to hop on here for a moment to reiterate this feeling because I thought to myself there's no way I could run into bad customer service asking a single question that would take about 1-2 minutes at the MOST, but I was wrong. I'd like to note - I called the Columbus Circle store location and the woman on the phone was absolutely LOVELY and the complete opposite of what I described above, so this review is only for the location in the WTC Mall, not company/store wide. This feeling, however, of the staff and their demonic attitudes at this location have absolutely impacted my decision to not purchase here anymore, and I was trying to give it another chance after a few years today for an aunt's birthday gift. If your company employs and trains people like this, then I don't want your product.

Terrible customer service. Order never arrived - was a mistake on both their part and UPS but the resolution taking forever with unpleasant person on their customer service. As the recipient they would not help at all. Would never order from here again. Better sites that do the same thing.

Read this Review before you Buy! They have low ratings for a reason! I'm so sad to have to write this. If you're an app user like me, you'll see tons of advertisements for these beautiful roses on different platforms. Click and bait, there I was looking at an arrangement for a business associate. I was tasked with picking and organizing the delivery of one of these. We agreed on a color of box, we paid extra for a black marble against purple. 560$ later, the person got these pictured below. Although they are pretty they aren't what we ordered and not the favorite colors requested. Customer service wanted me to send these back to get a replacement. Of course they had thrown the box out so I wasn't about to spend money on a new box. It was sent to a hotel and over a weekend so the company couldn't send the right order anyway. Would I ever order from them? Never Would I recommend them? Never Please be careful too if they are having people send things back make sure you're getting a fresh product. You would think that being a "high" end store they would have the best customer service like any other luxury name brand but they definitely don't. It's a rat race just getting them to acknowledge their own mistake. P.S. mind you we are in a pandemic where they want me to send back a used, wrong product back. Desperate? Inconsiderate? I'm not sure what to call it. Irresponsible? Shame on them.

I placed an order on 12/6 and it did not ship until 12/18, I paid for it to be delivered between 12/18 and 12/23. Tracking information stated it wouldn't arrive until 12/26. Called customer services multiple times just to receive the run around and then was offered a weak compensation. The first offer was 10% then 15% then 20% refund. They stated that a second order was shipped overnight and would arrive on time and it was never sent either. Whole company is a scam that took off because of social media. Buyer beware.

HORRIBLE COMPANY DO NOT BUY FROM HERE. Spent $800 to receive a fully damaged product and then they sent a replacement finally after two weeks and it was damaged again. Horrible costumer service. Rude and unresponsive. Do not give them your money

Absolute disaster of a company and terrible customer service. I placed an order with overnight guaranteed delivery of 2/12 to make sure that it was delivered before Valentine's Day....and it is now Valentine's day and it hasn't even shipped yet. Customer service was utterly useless and kept promising that it would be delivered in time. I would never recommend anyone doing business with this company.

The customer service is only offered to those who appear to be wealthy. I have stopped in with my husband for my birthday and anniversary. And received no greeting or approach. We left because of the uncomfortable vibe. We gave it another try when we were looking for flowers for a funeral and we're treated differently after she noticed that we were serious about purchasing. My father loved the flowers we were gifting so he decided to make a stop there to purchase and he said he was never greeted or helped and there were two employees. He said he would've appreciated if he at least got a greeting or a smile. But they didn't even offer assistance and walked right out after 10 minutes trying to find the perfect florals.

Updating my review as their social media team finally reached and genuinely wanted to make things right. They sent a replacement which was significantly better quality and the standard we expected the first time around. Wish it didn't take this much back and forth but appreciate the gesture.

Terrible customer service flowers gifted for a birthday poor quality for over $600 arrangements what a waste of money. Connect with a local florist instead or support a business that cares about lasting customer relationships

My husband ordered me huge box of my favorite color roses. I received it right before my birthday in July 2022. now its March 2023 and my roses are still in perfect shape. I think they will even last longer than a year. The box is super cute and I am planning to keep it after because my husband also did special Happy Birthday engraving on the lid. I would absolutely order it again.

this is a money grab company, which is already clear as everything is way over priced for crappy quality. I bought the wine toppers that were in such bad a shape that I had to return them Of course due to their desire to keep a 'luxury image' they don't accept any return. I had to educate the rude sales rep that this wasn't a flower return but an item return. he was completely uneducated on the return policies, if I hadn't actually read the policy myself I wouldn't have gotten anywhere. on top of the rudeness and lack of knowledge with support, there is a ridiculous 15% restocking fee and they don't even cover shipment.

UPDATATE: after posting a review here I was contacted by VF customer service; I sent the defective arrangement back and asked to replace it with a different one that I was certain would come out nice... there was a small price difference I had to pay, which is fine. I just wish it didn't have to come to a negative Yelp review and all back and forth, but I appreciate that it was escalated and addressed.

Worst company and customer service on the planet! Paid an exorbitant amount of money for flowers along with "concierge" delivery fee to be delivered yesterday on Valentine's Day for my girlfriend at work and they were never delivered. And of course now customer service isn't responding to emails or phone calls so had to contact my credit card company to have the charge reversed. Huge waste of time and money and completely ruined Valentine's Day and should have just ordered from my regular florist.

So I'm updating my review because I was finally contacted by the company and they were helpful. I told them that I had went with other arrangements for my mother and was no longer interested in a replacement and offered me a full refund. I'm going to give them 3 stars which I feel is a neutral rating because they did settle things with me in the end. If my initial interaction with them would have been like this I would have definitely given them more stars for customer service, but the fact that it took this negative review to get this type of customer service leaves me to believe a neutral rating is fair. I think they should have in their confirmation email clearly stated that you have 24-48 hours to make any complaints because this is actually a very short window to make any types of claims.

shipping takes for ever. if you bought this as a gift, expect it to be delivered a week later after paying so much. I emailed them and all they say was because I paid for standard shipping.

I was choosing between many box flower company, and i went with Venus Et Fleur. How I wish I didn't! I ordered the one Grand big rose for a special occasion, the rose arrived was much differ from how it is present on their website. The rose looks much smaller, one side opened in a blossoming stage, the other half all flatten, and it's not in a circular shape. Can I call it defected, or the sick rose during a pandemic. I wanted to make it right, I called and asked if I could go to the store and exchange something closer than expected; I was told the online aspect of the business doesn't link to the store, if I send pictures to email they are gladly to help me and expedite a replacement. When I did email them, they simply shut me down stating each flower is unique and their policy doesn't offer exchange or refund. Yes I understand each flower is different and unique, I dont mind a little off, maybe offer 70% from your presentation; but what I received doesn't even meet 50% from what's presented online. I was willing to travel to the store to make an exchange, and they refused that as well. This is good if you are shopping in their store in person, so you know what you are getting. But DO NOT order from their online service! Overall this is a very bad business ethics, I would not recommend.

I'm so disappointed in this company and honestly after reading the many negative reviews it makes sense. My husband ordered me the mini le plein for Valentine's Day all in all spending around $150 flowers. When they arrived not only were they damaged and missing a whole rose due to petals falling off, it was also the size of my hand. For something that small and so expensive I would expect the quality to be 100 times better especially since they claim to be such a luxury brand. We reached out to customer service which was near impossible to get a hold of. My husband reached out and they did not get back to him within 24 hours as they claimed they would and so I called and waited on hold for 40 minutes only to get hung up on. Finally when I got a hold of them the second time I called they were able to expedite a replacement for us. I was excited to get a new one in hopes that it would come in bette condition. A week and a half later we receive the replacement in worse condition than the original. A rose was basically completely out of the arrangement and petals were all over the box. At this point we were so disappointed as this was the second time this occurred and instead of being better it was worse! We reached out to customer service again sending pictures and explaining the situation. They reached back out stating that they would upgrade us which was nice, however the upgrade was just a mere 10 dollars more than the original but either way a nice gesture. They never asked for either of the damaged flowers back and just stated that they would get the upgrade over to us as quickly as possible. All of a sudden today UPS shows up at my door asking for the roses- I'm literally in shock since there was no communication via phone or email requesting the item back. I threw out the box and was not prepared to return anything in that moment as it was so unexpected. The UPS guy told me he would come back tomorrow as I told him I'd have to get a box as I believe the original was thrown out if not with the rest of our cardboard. I then called customer service again to share these issues and how appalled I was that there was no communication regarding UPS coming. The lady on the phone was very sweet and helpful she understood my concerns and agreed that I should have been contacted. She was also able to process the "upgrade" that was still pending in the system since again customer service via email took longer then 24 hours to respond to my husbands email back to them regarding the upgrade. All in all I appreciate the gesture of the upgrade and I hope that it arrives in proper condition for something so expensive however I'm just so overall disappointed in this brand. I will keep you posted on how the roses arrive if they also arrive damaged I'm just going to request my money back at this point.

Give Mrs. Cindy a raise!!! She's amazingggg. God bless her!!! She assisted me with an issue with purchase I had. She went above and beyond!

Update: They gave me a $50 gift card because of their mistakes and I ordered the single rose. It came today and it looks tattered, ripped, and sorry looking. I'm so glad I didn't pay for this out of my pocket. Wholeheartedly I can say this company and its rose quality suck!

In life when mistakes happen, sometimes the best way to judge a business is how they deal with it. Won't bore everyone with the long details but after we made the company aware of the situation, they rectified it. Originally they didn't tell me until the day of delivery that what we ordered was out of stock. They did get me an alternative but we were still disappointed that we didn't get exactly what we ordered. Within a few days, someone reached out, apologized and sent a replacement order of what we exactly ordered the next day. We got to keep the other one as a gift. While I wish they had gotten it right in the first place, the response was thoughtful and they made the best of the situation. The products are beautiful and that's the most important thing.

i received roses a few days ago. Upon opening the box, I was chocked how awful roses looked. They looked way too dry, some of them - too wrinkled and miscolored. Most certainly, roses were not freah, as I have another box of roses from Venus ET Fleur ordered 18 months ago, and they look better than the ones received 2 days ago. It is unacceptable, considering a fact that I have paid nearly $400 for the roses that look like they are just about at the end of their lifespan. Customer services reviewed my case and pictures included, and came to the conclusion that roses were not damaged; that they were simply unique. Absolutely unacceptable product. I have made 4 orders in the last 3 years, and this last order is the 1st time I have significant issues with. Not happy at all; more like extremly dissapointed with the product, Do not recommend Venus ET Fleur to anyone!

Absolutely obsessed with these "Kardashian" famous flower arrangements! My husband surprised me with the large square box this year for our 9th anniversary back in March. I don't know how he hid the package and delivery from me, but he did!! I was so stunned when I saw the box! It is so gorgeous in person! He ordered the white box with lavender flowers. The SMELL! Oh goodness! The scent from these flowers makes the whole room smell AMAZING for months! I've had this arrangement for almost 9 months now and they still smell and look amazing! I can't tell you how many compliments I've received by everyone who walks through our front door. Yes, many will complain that the price tag is astronomical (starts at $399 for the basic large box) but it is honestly so worth it! A majority of people spend upwards of $100+ for a lame overpriced arrangement on Valentine's day and every other holiday where they mark up the prices. Not to mention those die in matter of a few days. If anything, you're saving money since these are REAL flower arrangements that last a WHOLE YEAR! These make great gifts for anyone and for any occasion! I highly recommend if you're looking to impress the one you love! Thank you Venus et Fleur for my beautiful arrangement!! I'm happy which means my husband is happy too! Happy wife = happy life! :)

I STRONGLY advise against using Venus ET Fleur. I have had a terrible experience trying to send flowers for a loved one's funeral and am heartbroken that I was not able to pay my respects due to their lack of coordination & communication and false advertising. They do not make these in house! They outsource to a warehouse that they do not have direct communication with so any promises they make for delivery or quality are empty. DO NOT USE! I wish I had read reviews before ordering - in hindsight there's a reason they block Google reviews. Thursday 10/5: I placed an order totaling approximately $340 with Same Day Concierge delivery, to be delivered for funeral services for a dear friend. Thursday 10/5 @8:30PM: I reached out via email to customer service asking for an update as the ShopPay still said "In Progress" and I had had no communication. Friday 10/6 @8:30AM: ShopPay still says "In Progress" and wait on hold to speak with someone on the phone. I hang up @ 9:15AM after no answer. 9:15AM: I reach out via the chat on the website with my order number. They apologize for a "technical delay" and said they reached out to the warehouse and offered be a $60 gift card for future purchases. 9:15AM-11:30AM: I continuously try to confirm when the delivery is scheduled for; as if its after the funeral, there's no point having it delivered. No answer. 12PM: I send a final email saying I've missed the opportunity to deliver the flowers and get back "This issue has been escalated to upper management. Please allow additional time; management will call you within a few hours. Also, please note that the relevant team is working on your request." I am still out $340 and my flowers were never delivered. DO NOT USE THEM! Unless you have ample time and no issues waiting, I strongly recommend going elsewhere.

Average flowers. Not worth the price. Bad customer service, policies, shipping, and so on. If you really want to buy them, buy at Saks, Neiman Marcus etc. Don't buy from them directly.

Following my review a representative from Venus et Fleur promptly followed up with me regarding my order, and a few days later I received a phone call from Jose. He kindly offered a replacement and apologized for my prior customer service experience. I appreciated that, it speaks volumes about the company and their commitment to ensure a positive customer interaction. The replacement rose arrived today and it looks better. The rose petal edges are still more curled under than I'd prefer, but in browsing their website stock photos it appears that may just be the nature of these roses. It is a pretty rose and looks great with the included vase.

I placed an order for three items totaling over $900 and paid extra to have the items delivered on Valentines Day. A day after placing the order I was told the items would be delivered on a random day and the three items wouldn't be delivered together. When I asked for a refund on the extra I paid for shipping they said "No, but we will give you $50 towards a future purchase". This company is a scam and should be avoided at all costs!

Venus et Fleur's products are proof that brands promoted on social media are not what they are cracked out to be. Lesson learned. The disappointment of receiving this product was enough for me to delete all social media apps off my phone. Like everyone else, I had seen enough celebrities endorse VeF. Sounded like a great concept. I ordered the Le Mini Square and I was shocked with how miniscule it was. About half the size of the palm of my hand and with some customization on the box, it set me back $100. And its TINY. My husband and I had a good laugh because of how foolish it made us feel. All I can say is, it better last a whole damn year like they advertise. Seriously, do yourself a solid and treat yourself to something that's worth your money. It is overhyped and overpriced. You deserve better.

Received a single rose (Le Mini - Classic White in Pink) as a gift from my sister. When I received it - part of the petal was torn and hanging on by a thread. I contacted customer service (through chat) and gave them my sisters information. Apparently they "couldn't find her in the system" at all. I provided a picture of the damaged rose as well and all they said was "if we can't find her in the system there's nothing they can do". The "follow-up team" sent an email asking for all the same information again. They were able to find her information through her email address but the shipping address did not match what was in their system. How is that possible? So with the name, address and email address I provided they still couldn't do anything - as this was all purchased online. This was a freaking $44 gift! It was the first time my sister ordered from this site - I didn't want to let her know a gift she sent was damaged by their careless handlers. This overpriced, overhyped company just wants your money and doesn't give a rats crap about you. I will be letting my sister know, as well as all future family members, friends and co-workers to stay away from this company. Absolutely disgusted by their poor customer service. I have reported this company to the BBB - which have an F rating. I'm not the first person with the same situation - and they failed to send replacements to anyone. Beware! And if I get a response from the owner - all I want is a replacement. I don't need to be giving you anymore information or anymore details as I have provided that twice already.

Horrible company that does not live up to what they advertise. Their flowers are good for maybe 1-2 weeks and then become discolored, start to wilt and fall off. I purchased a gold bouquet 2 years ago and the gold spray started to fall off within 1 month and they said it was normal and refused to accommodate any resolution. I decided to give them another try this year for Mother's Day and bought a $500 bouquet of simple pink roses in a velvet box. Essentially within a week of delivery they turned from pink to white, from rose to crumbling wilting garbage. I contacted them 3 times to get a response and they said: "Normally, with proper care, our arrangements may last up to one full year. Please keep in mind that every arrangement is unique and that these are real roses, therefore color and texture may vary between arrangements as they age. A lot can depend on temperature, environment, or surroundings. Usually after such time, the arrangement may fade, lose color, or not look as "fresh" as when it was brand new. It's unusual for flowers to fall off, but possible. " Their response - essentially they told me to go F myself b/c they have zero quality control and made it seem like I've had this bouquet for half a year or something and complained about them. No ma'am, these flowers were in their box, on a table in a chilled room out of sunlight, as directed. Note - even in their email they say it's possible for flowers to even all off! Unbelievable. I reached out to my credit card company (Chase Sapphire Reserve) who contacted them and told me that since they don't have a return policy and even though they advertise that their roses last for a year, their policy also states "with proper care" and that means that even if they go bad within the week they are protecting themselves against any and all defective products. Mind you that their policy on their website states that these roses require no care: "water is not needed to keep them that way. In fact, if you want your roses to continue looking their best, it is important that you do not water them, and make sure you keep them contained in the hat box you received them in". Essentially I just blew $500 (plus tax and an obnoxious shipping fee of course) and have a bouquet of discolored wilted garbage in a pretty velvet box on display. But I love all the celebrity love they get on IG. Pure paid false advertisement. Save yourself the money and get your wives a bouquet of real flowers every week all year long and you'll both be happier about it.

I purchased the small round pink suede pure white roses for Mother's Day (Order #281836), they arrived today and they look nothing like the photos on the website. Roses do not look fresh and are torn/wrinkly on the edges. I thought it'd be a beautiful gift to give mom on this special day but she was not impressed when she saw them. Better off spending money locally and buy fresh flowers instead... Never again will I spend over $300. What a huge letdown and disappointment! **See photo for comparison**

Unfortunately, the Mother's day flowers I ordered for my mom and grandma for their home didn't come as expected. Spent $390 on a box roses-- two of roses came out of the box and the rest of the flowers were cut around the edges with a lot of discoloration on the lilac-colored flowers ( looked a lot older and white)... Anyways, had I high hopes for the brand (first time customer) and was hoping to purchase annually.... not sure about this now.

I got these literally in July so not too long ago - I sent an email to customer service saying the flowers are cracking although it's only been a couple of months and I've been taking care of them so well.. They were so pricey and I was so excited for them as I've gotten the small box before and they're still beautiful so I'm shocked about the quality of a more expensive and bigger item. Customer service wasn't helpful at all - I know this isn't normal because Ive owned them before but I'm devastated that this is how CS responded to me. They don't even smell or look beautiful anymore... they're literally cracking and falling out. I never write a review but I'm so hurt

I am just going to say order from somewhere else because online is useless and the customer service is horrible.I just want flowers to last.For some reason or another my boyfriend continues to order from them. These flowers don't last.He sent me a large arrangement on Feb 19 and the flowers have already turned white at the top and is wilted.That is absolutely absurd. I called customer service ,sent pictures only to get a response that this is normal. Did I mention my boyfriend continues to gift them because of the fact they are SUPPOSE to last for a year.These flowers are expensive and we have continuously tried to support this company but to spend that much money on flowers and not even have them last for a month now that is Ridiculous,unprofessional and horrible customer service!

Incredibly disappointed. These eternity roses were over $400, and not only did all of the roses come cracked, but also smushed. They packaging was awful. The roses had no protection, and tons of petals had broken off and were at the bottom of the box. At this price point especially, the quality is highly unacceptable. A gift for my mom for the Holidays that I won't be able to give :( Hopeful the company offers a full refund as this is just not okay. Will report back as to how the customer service is and how they handle.

I'm in Love with this place!! Lovely fragrance, attractive colors. The best part is that it stays the way it looks and smells for 3-4yrs. I recommend this place for someone who loves flowers. And I have to mention Talia at the store was so nice explaining every detail to us.

Ordered on Thursday for overnight delivery before Mother's Day. Friday night I got an email saying the flowers would arrive on Monday. Run, don't walk. Use a different online florist if you want reliable service and delivery.

Such a bad experience. Loved my beautiful bouquet and box. It's kept at my brand new house in a room with no windows. No light. Temperature they recommend. But the box is deteriorating on its own. And they simply offer me $100 off another arrangement or 10%. Why would I buy another when the first looks terrible now. Sad that customer service wasn't up to par when I spent almost 1 k on a large bouquet. Wouldn't recommend it based on the customer service and they don't stand behind their products.

I've been to this store and used the Venus art Fleur services multiple times in the past. First of all, not sure what these ppl leaving bad reviews are doing. If you order the wrong item, how does that make it the company's fault? Also, when I have contacted their managers and customer service I received great customer service and they were extremely friendly. Their team is super accommodating when it comes to picking out the right set for your loved one and occasion. I would highly recommend going here and feel comfortable that you will get your arrangement on time and the receiver of the gift will absolutely love it.

I never heard back from customer service, at all, after giving my order number and waiting for a call. I had to order a new rose for my gift, and this one actually got packed with bubble wrap and came perfectly fine. Giving 5 stars for my new rose looking perfectly fine and coming very quickly, but knocking 3 stars off for absolutely horrible customer service and never hearing anything back after being promised I would. The original rose I was sent was NOT packaged in ANY bubble wrap at all, just a little bit of brown paper and was flinging around in the box.

I received these an anonymous gift from someone, but unfortunately received the flowers totally smushed and damaged, definitely does not look like anything on their website. I reached out to them hoping they would send a new box, and they did not help at all! Said they couldn't find the order since I didn't know who purchased them, so they wouldn't do anything! Awful customer service for such an expensive product

I ordered flowers for my wife's birthday I ordered on may5th and told me they would be delivered on the 6th . It's now the 11th of May and still no flowers when I called them they said it's not there problem that I have to deal with ups about it why would I have to deal with anything I'm not the one who has a contract with ups to deliver there products. Very unprofessional service . Sam called and resolved the problem by sending a new arrangement overnight. My wife is happy. Thanks Sam for going above and beyond. Much appreciated.

I just received my order. The mini rose arrangement and the candle were fine. The center of the large rose, however, apparently became dislodged and was laying in the center of the box. I have emailed them, and am awaiting a response. I don't want a refund. I just want a replacement rose. These aren't cheap, and I don't want to give my wife a second rate Valentine's Day gift... Will keep you posted, and give a higher rating if they do the right thing... Update: The company responded, in less than 24 hours, and is sending a replacement. Am very impressed. Thank you for the top notch customer service!

Ordered a mini letter box and mad at myself for not reading the disclaimer of the size of this thing for $82. About 3 can fit in palm of my hand...wtf! $82??!! Never ordering again and putting my reading glasses on from now on. Don't trust the pictures on this site. Expressed my dissatisfaction with customer service and they offered a $10 gift card. I respectfully declined. $72 is still a rip off.