Anton B.
Yelp
Horrible company that does not live up to what they advertise. Their flowers are good for maybe 1-2 weeks and then become discolored, start to wilt and fall off. I purchased a gold bouquet 2 years ago and the gold spray started to fall off within 1 month and they said it was normal and refused to accommodate any resolution. I decided to give them another try this year for Mother's Day and bought a $500 bouquet of simple pink roses in a velvet box. Essentially within a week of delivery they turned from pink to white, from rose to crumbling wilting garbage. I contacted them 3 times to get a response and they said:
"Normally, with proper care, our arrangements may last up to one full year. Please keep in mind that every arrangement is unique and that these are real roses, therefore color and texture may vary between arrangements as they age. A lot can depend on temperature, environment, or surroundings. Usually after such time, the arrangement may fade, lose color, or not look as "fresh" as when it was brand new. It's unusual for flowers to fall off, but possible. "
Their response - essentially they told me to go F myself b/c they have zero quality control and made it seem like I've had this bouquet for half a year or something and complained about them. No ma'am, these flowers were in their box, on a table in a chilled room out of sunlight, as directed. Note - even in their email they say it's possible for flowers to even all off! Unbelievable.
I reached out to my credit card company (Chase Sapphire Reserve) who contacted them and told me that since they don't have a return policy and even though they advertise that their roses last for a year, their policy also states "with proper care" and that means that even if they go bad within the week they are protecting themselves against any and all defective products.
Mind you that their policy on their website states that these roses require no care: "water is not needed to keep them that way. In fact, if you want your roses to continue looking their best, it is important that you do not water them, and make sure you keep them contained in the hat box you received them in".
Essentially I just blew $500 (plus tax and an obnoxious shipping fee of course) and have a bouquet of discolored wilted garbage in a pretty velvet box on display. But I love all the celebrity love they get on IG. Pure paid false advertisement.
Save yourself the money and get your wives a bouquet of real flowers every week all year long and you'll both be happier about it.