Veranda High Resort Chiang Mai - MGallery Collection

I celebrated my birthday here and stayed for one week with my husband. Everything was perfect. We have the scenery room and had a beautiful view. Breakfast spread was not that extensive but it was good and delicious. Dinner menu is delicious as well. Service was very great, we went to dinner, and when we came back the bed is made up with fresh cookies. Had a lovely stay.

The hotel is very beautiful with all the surrounding landscape like paddie fields, grasslands and water features. The mutiple buildings of the hotel inheriting tranditional architecture features make us feel the charm of the native Lanna culture. The staff overall are quite helpful and kind. They are always available for various needs. During the stay, we had an issue about the hot water at the first night. They sent the maintainance staff twice but still it doesn't work out. Thus, we had to give up on the beautiful jucuzzi tub at the balcony which is a pity. The next day they moved us to the ground floor room which is called room with plunged pool, and the manager personally expressed an apology for the inconvenience and double checked about the hot water. The new room works perfectly and our family loves it very much. We enjoyed every minutes of swimming in the pool, that's a perfect memory before we left Chiang Mai. We also had our breakfast and lunch in the High Room Restaurant, as well as dinner in the other one with the tranditional elevated Lanna Architecture. That is the most enjoyable moment for our family. Highly recommended for everyone staying at the hotel. The food is authentic, the staff is welcoming and the abundant choices of drinks are tasty as well. The SPA and Kids club activites also entertained my family quite a lot, as well as the big pool right below the High Room restaurant. In conclusion, I would recommend this resort to anyone coming to Chiang Mai anticipating a relaxed experience outside the city.

We used our Accor Platinum Suite Night Upgrade and were delighted to be given the Scenery Pavilion room. The room came with a relaxing bathtub and a comfortable bed positioned perfectly for enjoying the breathtaking view. The surroundings were peaceful, and the resort had plenty of beautiful photo spots to explore. Service from the staff was excellent — friendly, attentive, and truly made us feel welcome. The dining experience at the hotel was also a highlight, with delicious dishes worth savoring. The location is convenient, just about 10 km from the city center, making it easy to reach while still feeling like a private escape. Highly recommended for couples looking for a romantic and tranquil getaway. We left feeling refreshed, impressed, and already looking forward to our next stay.

Our stay at Veranda High Resort was utterly tranquil and lovely. Stay here only if you accept travelling a distance into Chiang Mai. A Grab car will cost anout 260-300 baht one way, or you can get a red taxi for cheaper (and a more authentic experience!). There is a free shuttle, but it only goes infrequently and can sometimes be fully booked. ||The surrounds of the resort are lush rainforests, and there's a beautiful view of the Buddhist temple. The restaurant was okay, about what you expect for a resort restaurant in South East Asia where prices are higher and likely not as flavoursome as the meals you get from street vendors. ||Breakfast and lunch were nice. However, I do think the hospitality from the serving staff could better - just a simple greeting and "how are you today" goes a long way. In a 5 star resort, it's what you'd also expect. ||Another improvement would be pool side service, at the very least a QR code to have food and drink brought down directly. ||We stayed in the 3 bedroom Verdanda villa with pool which was beautiful. Our only complaint is that the bedroom upstairs next to the master bedroom is lacking compared to the other two rooms- no where to put our luggage, no bedside lamps, no hooks for towels, air con partially broken and no space in the bathroom for toiletries. The view was also pretty yucky as shown in the photos. I'm not sure if all the luxury pool villas are like this, but number 997 was. We all had to hang our bathers and towels on the stairs to dry. The wonderful resort managers gave me and my partner a deluxe scenery villa instead which we were very happy with. If you have all adults staying in the luxury pool villa please keep in mind that the extra bedroom is nowhere near as luxurious as the other two and you may be disappointed. ||Overall, we are very happy with our stay at Veranda High Resort.

This was my second stay after several years, and I was lucky to be upgraded to a Plunge Pool room — soaking in the pool while enjoying the lush green view was simply amazing. The staff were friendly and attentive, even offering compensation for a minor issue (which I felt wasn’t necessary and politely declined). One small downside was a group of guests singing karaoke for a couple of hours, which disturbed the otherwise relaxing atmosphere. Overall, a pleasant and memorable stay, and I’d be happy to return.

Stayed here for 1 night and absolutely loved the atmosphere. Peaceful, relaxing, and surrounded by nature—mountains, tea fields, and rice terraces everywhere you look. ||The room was spacious, clean, and beautifully designed with a modern Lanna touch. I especially liked the large balcony where I could just sit and enjoy the view, plus the big bathtub was a nice bonus.||The infinity pool is definitely the highlight—panoramic mountain views that are simply stunning. Staff were friendly, always smiling, and made me feel very welcome.||Highly recommend if you’re looking for a quiet place to recharge and escape into nature.

Has been one of the best resorts I have ever been to. The location is stunning and the resort is gorgeous. Lot of open spaces, spacious rooms, wonderful service and delicious food. It is a complete package. The buffet breakfast has a wide variety of options, the view from the pool is stunning and the quality of food offered is great. They also offer a shuttle service to the city at multiple time slots. Worth every penny and would definitely come here again.

I paid for five nights at this hotel, and honestly, it was one of the worst hotel experiences I’ve ever had. 1. Location: The location is terrible. It takes over 30 minutes by car to get to the city center. If you want to join cooking classes, go to the Skyline, or do any fun activities,you can’t get any pickup service from those activities because the hotel is really far— you have to book and pay for your own taxi. Which cost a lot of time waste. The hotel shuttle runs only three times a day: 10:30 am, 1:30 pm, and 7:30 pm 😓. For a five-star resort at this price and poor location, only three inconvenient shuttle times? That’s just unreasonable. I’ve stayed at many resorts before, and this is the first time I felt the shuttle schedule was so poorly designed and inconsiderate. 2. Hot water issues: The hot water barely gets warm. On the first day, I called the front desk three times, and the staff they sent didn’t speak English, making communication very difficult. It took three visits before it was somewhat fixed — still only lukewarm. I tried to take a bath that night, but unfortunately the bathtub was leaking. Because of the cold water and broken tub, I caught a cold and ended up sick (fever, sore throat, coughing) for the next five days. 3. Pool & facilities: The pool looks nice in photos, but it’s completely exposed to the sun — no shade at all. Other resorts I’ve stayed at have plenty of greenery and shade, making swimming relaxing and comfortable. Here, after 10–15 minutes you’ll be sunburnt. The hotel’s activities are also boring and repetitive — only one “compulsory” activity a day (two on weekends). 4. Transportation: It’s very difficult to book Bolt or Grab here. Sometimes it takes over 40 minutes for a driver to arrive, and they often demand extra cash before driving. Since the hotel is in the mountains, you basically have no choice but to accept. Each trip costs around 300 THB + tips, and I even met drivers who refused to go unless I paid 600 THB. Combined with the awkward shuttle schedule, this made every day frustrating. 5. Booking problem: I booked five nights through Trip.com, but on the last day, when I returned to the hotel, my room was locked. The staff said they only received a booking for four nights and told me to leave immediately. We stood outside in the cold wind for a long time, and my fever and cough got worse. I even lost my sense of taste after that. To make things worse, I saw two bats in the hallway and later found a huge wasp in my room, which I had to kill with a slipper. 6. Room condition: The pool outside my balcony was basically a dirty swamp full of algae, weeds, and flying insects. As soon as I opened the door, bugs flew into the room. The “king bed” was actually just two single beds pushed together, which was very uncomfortable to sleep on. 7. Amenities: There’s no iron provided in the entire hotel. Most of my cotton clothes got wrinkled, so I called to borrow one. Every other 4- or 5-star hotel I’ve stayed at in Singapore, Malaysia, and Bangkok this trip had an iron in the room, but this hotel refused and said I’d have to pay per item for laundry or ironing (about 8 AUD per pair of pants!). For a so-called five-star resort in such an isolated area, this lack of basic facilities and consideration is unbelievable. Pros: The staff were friendly, and the drivers were kind. The manager later sent us a complimentary dinner and offered a ride to the city, which I appreciated. But honestly, since the first night — when the hot water wasn’t fixed, the bath leaked, and I got sick — my entire Chiang Mai trip was ruined. I spent the rest of the stay coughing and feverish.