Veranda High Resort Chiang Mai - MGallery Collection

I celebrated my birthday here and stayed for one week with my husband. Everything was perfect. We have the scenery room and had a beautiful view. Breakfast spread was not that extensive but it was good and delicious. Dinner menu is delicious as well. Service was very great, we went to dinner, and when we came back the bed is made up with fresh cookies. Had a lovely stay.

The place itself is located in a tranquil forest area which gives such peaceful vibes. The staff at reception were very kind and offered me to check in a couple hours early into a room which was larger than life. Huge bed and bathtub with a balcony. It has a decent size gym and the highlight is the Infinity swimming pool at the terrace. My room came with the breakfast which was very delicious. The resort also offers a complimentary pick/drop shuttle to the night market in the evening along with activities during the day. I opted for the walk to the temple which was a lot of fun. I’d left my swim shorts here after checking out and catching flight to Krabi but when I contacted the hotel they were very happy to mail it to Krabi Hotel where I was staying. I’d definitely be back at the place. Thank you Earth, May and everyone else for making my stay pleasant and going above and beyond.

We used our Accor Platinum Suite Night Upgrade and were delighted to be given the Scenery Pavilion room. The room came with a relaxing bathtub and a comfortable bed positioned perfectly for enjoying the breathtaking view. The surroundings were peaceful, and the resort had plenty of beautiful photo spots to explore. Service from the staff was excellent — friendly, attentive, and truly made us feel welcome. The dining experience at the hotel was also a highlight, with delicious dishes worth savoring. The location is convenient, just about 10 km from the city center, making it easy to reach while still feeling like a private escape. Highly recommended for couples looking for a romantic and tranquil getaway. We left feeling refreshed, impressed, and already looking forward to our next stay.

Our stay at Veranda High Resort was utterly tranquil and lovely. Stay here only if you accept travelling a distance into Chiang Mai. A Grab car will cost anout 260-300 baht one way, or you can get a red taxi for cheaper (and a more authentic experience!). There is a free shuttle, but it only goes infrequently and can sometimes be fully booked. ||The surrounds of the resort are lush rainforests, and there's a beautiful view of the Buddhist temple. The restaurant was okay, about what you expect for a resort restaurant in South East Asia where prices are higher and likely not as flavoursome as the meals you get from street vendors. ||Breakfast and lunch were nice. However, I do think the hospitality from the serving staff could better - just a simple greeting and "how are you today" goes a long way. In a 5 star resort, it's what you'd also expect. ||Another improvement would be pool side service, at the very least a QR code to have food and drink brought down directly. ||We stayed in the 3 bedroom Verdanda villa with pool which was beautiful. Our only complaint is that the bedroom upstairs next to the master bedroom is lacking compared to the other two rooms- no where to put our luggage, no bedside lamps, no hooks for towels, air con partially broken and no space in the bathroom for toiletries. The view was also pretty yucky as shown in the photos. I'm not sure if all the luxury pool villas are like this, but number 997 was. We all had to hang our bathers and towels on the stairs to dry. The wonderful resort managers gave me and my partner a deluxe scenery villa instead which we were very happy with. If you have all adults staying in the luxury pool villa please keep in mind that the extra bedroom is nowhere near as luxurious as the other two and you may be disappointed. ||Overall, we are very happy with our stay at Veranda High Resort.

I rarely write long reviews, but this stay was so disappointing that I feel other travellers deserve to know what they’re really getting into. First off, the 5-star Google reviews for this hotel are incredibly misleading. Most of them seem to be written by locals or people with suspiciously similar wording. Our experience was nothing like what those reviews described. The location is honestly terrible. It’s around 35 minutes from the Chiang Mai city centre, which makes it extremely inconvenient. It’s also very hard to find a ride-share driver — we often had to wait a long time, and most drivers demanded extra cash tips because of how far away the hotel is. For a place this isolated, you’d expect reliable transportation options, but the shuttle service was completely insufficient. There were very few trips per day, and it didn’t even match up with typical times people would want to head into town or come back. There’s barely anything to do at the resort itself. It’s advertised like a peaceful retreat with plenty of facilities and activities, but in reality, it’s just a quiet property with almost nothing going on. It gets boring very quickly, and it doesn’t offer much of a “resort experience” at all. The room was run-down and didn’t feel clean from the start. The private water pond outside our room looked dirty and unkempt, with leaves and algae floating in it. Inside the room, there were wasps and mosquitoes constantly flying around — we spent half the time trying to get rid of them. **Hot Water Issue:** The hot water system in our room barely worked. The water was always lukewarm at best, and despite calling room service multiple times, it took four separate visits from different staff and technicians to fix it, after all that, the water still wasn’t properly hot. Instead of acknowledging the issue, they insisted the temperature was “normal" which was clearly not the case. It wasted a huge amount of time and made showers uncomfortable throughout the stay. One of the worst parts was that some of the room service staff were visibly sick. Not long after interacting with them, both my wife and I came down with a fever, which completely ruined the rest of our trip. It’s unacceptable that a resort claiming to be 5-star would allow unwell staff to continue working and risk guests’ health like that. Everything here feels like a rip-off. Laundry, shuttle services, and any extra activities were all charged at ridiculous prices. When we asked to borrow a clothes steamer, we were told they didn’t lend them out — which is shocking, because every other hotel I’ve stayed in (even 3-star ones) offers that as a standard amenity. To make matters worse, the hotel completely messed up our booking. We had extended our stay for one extra night — and this was booked and confirmed a month in advance. But on the last night, we returned to find ourselves locked out of our room. Both of us had high fevers that night and just wanted to get into bed and recover. Instead, the staff didn't believe me and insisted that I call my travel agent myself to sort it out, even though it turned out to be their system error. The whole process took over an hour to fix, and there was absolutely no empathy or effort from the manager to help us at the start, although she eventually covered our dinner and gave us a shuttle service for the last day as a compensation. Overall, this stay has completely ruined our time in Chiang Mai. We left the resort sick, stressed, and disappointed, and it even affected our next destination because our fevers carried over. For a place that advertises itself as a luxury 5-star resort, this was one of the worst experiences I’ve had in years. I would strongly recommend avoiding this hotel unless major improvements are made in management, hygiene, and overall service quality.

This was my second stay after several years, and I was lucky to be upgraded to a Plunge Pool room — soaking in the pool while enjoying the lush green view was simply amazing. The staff were friendly and attentive, even offering compensation for a minor issue (which I felt wasn’t necessary and politely declined). One small downside was a group of guests singing karaoke for a couple of hours, which disturbed the otherwise relaxing atmosphere. Overall, a pleasant and memorable stay, and I’d be happy to return.

It’s a beautiful resort located thirty minutes away from the city, ideal for if you want a retreat from busy city life. There’s number of paid activities that you can do such as yoga, boxing, etc. We did a (free) temple walking tour which was enjoyable (and challenging). Otherwise the facilities were good, the swimming pool and gym were well maintained. Food and cocktails at the resort were great and service was impeccable. Would stay again

Stayed here for 1 night and absolutely loved the atmosphere. Peaceful, relaxing, and surrounded by nature—mountains, tea fields, and rice terraces everywhere you look. ||The room was spacious, clean, and beautifully designed with a modern Lanna touch. I especially liked the large balcony where I could just sit and enjoy the view, plus the big bathtub was a nice bonus.||The infinity pool is definitely the highlight—panoramic mountain views that are simply stunning. Staff were friendly, always smiling, and made me feel very welcome.||Highly recommend if you’re looking for a quiet place to recharge and escape into nature.