Tobias Rexler
Google
We've been there for 9 days. The view was good, the ambience and the pools were superb, the food was average but nothing to complain about, so good in general. Most of the waiters were super friendly, generally the "lower paid" staff were very eager to fulfill wishes. However I am not satisfied with the "upper" staff. Some minor wishes were not fulfilled or they lied about it, that it wasn't possible to do so, when the opposite was the case. But the biggest problem is the dog situation. I can understand, when some guests don't like them but many others do. So the least thing I expect, is that the hotel takes care of them. Sadly, only some very friendly waiters were engaging to help the dogs. But I heard that the management punished them for this, so a very big no-go. The management told us that they were helping but I couldn't verify this statement. Sadly, when we tried to help the dogs, the hotel didn't do any aid in this regard. Not even giving us some container that we can give them water. They first tried to lie, that this wasn't possible, but we insisted and the manager finally took care and said we could have it the next day. On the next day the staff lied again, that there was no container, but when we referred to the manager, we got one, eventually. We also saw that the security tried to scare the dogs away, even those that didn't bother anyone. The result was, that the situation became just uncomfortable for the guests and the dogs were afraid. I am really disappointed in this hotel when it comes to compassion about other living beings. They always told us that they were helping, but I couldn't see any kind of action in this regard. On the contrary, when it was possible to help, they (upper staff and management) didn't participate or took any actions to do so. I am massively disappointed in this kind of behavior and can't recommend this hotel to anyone until this problem is solved and they really help the dogs somehow. Long story short: Just show some compassion for other living beings and everyone can profit. Please change your mindset ASAP!