Verdant Hill Hotel Kuala Lumpur

Location of this hotel is not bad in a huge city like Kuala Lumpur, however any public transport is not quite within walking distance, MRT being about 800 metres away. Rooms are rather small and views non existent, we had a wall to look at. Plumbing is another story. Hot shower was a hit and miss, at least on one of 3 nights we spent, we had to have a cold shower. The knobs to open the shower are not at all marked and it is not clear which one of the 2 knobs controls the temperature and which controls the shower heads. The hand basin did not drain properly. Apart from a single chair in the room there is no place to sit except lie on the bed. One cannot open 2 medium size suitcases in the room due to a lack of space. Breakfast was just adequate but not great. Only instant coffee is available in the room, not capsule coffees. It is not a 4 star hotel, will be pushing to get a 3 star billing.

I do not recommend this hotel, mainly due to the "Noise" section elaborated below.Location: Great location in the heart of KL. Plenty of restaurants and cafés in the neighborhood. The evening vibes are great in the neighborhood.Staff: Only one of the staff members at the reception seemed friendly and polite, while the others just seem to be bit unfriendly.Check-in: Fast and smooth check-in process.Parking: While the parking is effectively free for guests, it's a hassle. You're supposed to your own TouchNGo card (or something similar) to enter the parking area, and before taking the car out of parking, you're supposed to verify/validate your card so that no money is deducted. This is required every time. Instead of all this, the hotel could just provide their own parking access card that work just like a room access card.Rooms: Weird floor plan. Wastage of space at the room entrace, effectively reducing the usable space in the rooms. Decent bedding and linen. Rest everything's standard.Noise: This one's worth mentioning. Extremely poor noise isolation across different rooms. If someone turns on a tap or a shower in any of the neighboring rooms, you'll hear a sharp and loud noise that's enough to spoil your sleep in an otherwise quiet and calm setup. Same if someone opens a door or talks in the lobby. The staff is indifferent about these issues. It's a deal-breaker IMO. Never experienced something like this in any hotel before.Breakfast: Decent options, lots of varieties and healthy options too.

Below par experience- Not recommended. Pros- Located in Bukit Bintang, very close to KL tower and multiple bars, restaurants. Rooms are decently sized. Cons- Unfriendly and rude staff- You would not feel welcomed. Pretty average breakfast buffet, which is the same every day. Over priced restaurant. The AC temperature is fixed at 20C for all rooms. Broken shower knob in the room. The temperature control provided in the room is a dummy. It got super cold at night. And when they sent a person to "fix" it. He says the temp control is fixed at 20C for all rooms. And his solution was to run the AC for 2 hours and then keep it off the rest of the night. Which I found hilarious and atrocious at the same time. Certainly not expected from a hotel of this kind. Better to look elsewhere, so many other hotels available in the same vicinity.

Situated at the heart of Kuala Lumpur city, this property screams luxury at affordable rates. The stuff members are so kind. The room is cozy and the bathroom is so spacious and clean. They had even provided a sewing kit. That is how much attention they pay to the amnities and facilities. The infinity pool overlooks the high rises in the city. The pool is so well mentioned and was a delight to swim in.

Hotel location is really good. Breakfast was good. Hotel feels weird sometimes. Shower system in the bathroom is worst. Wifi is terribly slow. Elevator seems scary. Towels are low quality. Room lights are not at the right place.

The rooms are okay but very small, and the air conditioning is quite noisy. While the location is convenient, it’s close to the bars in Bukit Bintang which didn’t feel very safe for walking, and the staff at reception, security, and breakfast were not very friendly or welcoming. The pool is small with sun loungers often taken, and although the breakfast buffet is the same each day, it is nice and offers a good variety. Overall, the stay was okay, but I would consider staying elsewhere in the future.

We had a very positive experience at this hotel. Despite arriving early, the staff kindly arranged an early check-in for one of our rooms, which was greatly appreciated. Our room was clean and well-maintained, with all the basic necessities a traveler needs. The housekeeping was excellent—they cleaned the room thoroughly while we were out and were respectful of our personal belongings. The daily breakfast buffet was hearty and satisfying. The pool area was also clean and inviting. While the vegan options were limited, this is fairly common in Malaysia and not a specific fault of the hotel. The staff were consistently attentive and friendly, making our stay even more pleasant. Overall, a great choice for a comfortable stay.

Very bad experience. The staff was very rude, the food was tasteless, and the room service was poor. They didn't bring tea, coffee, or water bottles to the room. They didn't provide an extra toothbrush for the baby. The bed sheets were changed the next day, and they already had stains on them. We had no problem with them. But the next day they issued a notice demanding a fine. When we spoke, they said they wouldn't pay the fine unless we paid the room. We were told OK. They fined us on checkout and didn't clean the room. The gym was not 4-star quality at all. If anyone goes with family, be very careful. Horrible experience.