Verdanza Hotel

Service from all employees was excellent. They were very kind and attentive. Our room was nice and comfortable. The splash pad is great for children. The pool and jacuzzi are also nice. However, the patrons here like to litter heavily in the pool. Breakfast was okay. There were some gnats, and some bugs infiltrated a cereal pack I grabbed from the buffet.

I stayed there over the weekend with my dog and it was a great experience! The hotel is currently under construction so our room didn’t have the most things you typically have in a hotel room (I.e. ironing board, iron) but overall it was a great stay. We initially booked a two bed one room and on my reservation it only showed as two people instead of three but they were able to quickly accommodate us, especially to a villa on the first floor which made it easy to walk my dog. Everyone was so nice, especially to my dog. I would recommend staying again! My only complaint is the room didn’t feel super clean, the bathroom had a stain on the floor that threw me off, but I always wipe down rooms I stay at anyways. Other than that I would stay again and if you travel with your dogs like I do, I recommend staying here!

My father made the reservations for our whole group. Our room was fine and in the remodeled area. His was in a very old, actually dirty, and mold infested (i kid you not) room. He tried to get a refund or a new room and initially the best they could do was offer to change his room in 2 days. The day after however they did give him a refund after he didn’t stay in the hotel. So happy that the hotel gave him his money back.

***** Stayed here in July 2025 ***** This hotel is plagued with terrible review of rooms being in poor, rundown condition. I was skeptical based on the many poor reviews, but let me say the rooms are newly renovated and very up to date with spacious rainfall showers. New and very comfortable mattresses & pillows. The refrigerator could be larger in my opinion. The bed and dresser have multiple USB plugs, including USB-C Great location right off the expressway exit you’ll be at the hotel parking lot in seconds. Side note, there is still renovations going on and if you mind that then I would say look elsewhere for now. If you don’t mind crews working and the occasional renovation sounds, this is a beautiful hotel with a beautiful pool area and great location.

Had a few issues but Management took care of me. The staff is patient and very professional. The resturant pizza is good. The pool is great! Great location! There are additional hotels fees daily and you do have to pay for parking. $10 daily...hotel fees $45 a day. Both have taxes associated with them. Also they under construction.

The location of the course is great, but unfortunately, the service is lacking significantly. Upon check-in, my room was not ready, and there were no basic amenities like soap provided. Access to essentials like ice was also inconvenient. Puerto Rico deserves a much better experience than this.

At the end of December and beginning of January we stayed several days with our family at the Verdanza Hotel to celebrate our 25th wedding anniversary. The Hawaiian-style celebration was held on the terrace of the Verace’s Restaurant. This is the sixth activity we have carried out in this hotel, and I can say that they never fail to impress us with exquisite, fine dining and impeccable service. It just only gets better and better. The restaurant's supervisor, Yamilshka Rodriguez, along with Sylvia Machin and John Mari, were running the activity and they went above and beyond to make the dining experience memorable. On the other hand, Elvin Rosado, the executive chef made sure that we had an exceptional dining experience always addressing our special dietary needs. The chef's tasting menu is a must-try and the attention to detail in each dish was impressive. Pedro González, the director of the restaurants at Hotel Verdanza, which always has been very professional and attentive in every activity he has coordinated for us, ensured that everything was perfect. We also had the great honor of meeting the general manager of the Hotel, Dariana Mercado, who impressed us with her great professionalism, her dedication to customer satisfaction and the exceptional support she gave us at all times. The hotel even surprised us with a complimentary appetizer in our suite. And although the hotel may not be in its optimal condition because they are going through a remodeling process, the hospitality, the friendly atmosphere and the courtesy treatment that we received at all times made up for minor inconvenience of the hotel being remodeled. The Verdanza has been part of very important events in our life and more than a hotel we feel that it is already part of our family, because that is how all the staff treat us and make us feel during our stay, for this reason we highly recommend this hotel.

Communication is horrible. When we arrived front desk just swiped my card without telling me how much they would be pulling. On my confirmation it stated that $294 was due upon arrival. They ended up pulling $450 which caused my account to be overdrafted and me having to pay my bank a fee. Nowhere on the reservation did it say that parking was $21 a night. Front desk never explained how housing keeping worked. Apparently, you have to put the sign on your door and let front desk know!?! When they did come by they wouldn’t leave enough supplies for all the guest in my room. They are stingy with the toilet paper. They would only make one bed. They are sloppy when making the beds.You have to ask for a microwave. The outlets don’t work. Shower curtain had a stain. You call front desk and they never answer. You have to go down and talk them in person. This hotel is under construction so you’re hearing bing bang boom at 7am and can’t sleep in. We saw roaches every night in the bathroom. Every time you want to exit the parking lot, you have to get your ticket signed and if they are already helping someone else you have to wait in line which can result in you being late for wherever you’re going. 0/10 don’t recommend.

A hotel that gives you Miami vibes within minutes to the airport and Isla Verde Beach! I booked this hotel for one night prior to boarding a cruise. The reviews for this hotel are harsh so I want to break down my experience and overall value. The lobby has been redone to model a posh Miami hotel. It is bright and there are readily available staff to assist you. There is a coffee bar/expresso lab that has lots of different coffee and flavor options. You will find Abdiel behind the counter and he is knowledgeable and friendly. There is also a restaurant/bar, although I did not eat here, I did have some drinks and conversation with bartender Johnny who was very helpful and friendly. Currently there is no open pool since they are renovating so they have arranged a free shuttle from the hotel that takes you to a local beach club with chairs and a pool. We were placed on the 4th floor and right from the elevator opening you get a very different vibe than downstairs. That posh Miami vibed turned into a quality inn by the highway feel. The hallways were worn and my room was just rundown. It was clean and I did not smell any mold inside, no bugs and everything worked properly, also there were bottled waters in the room and your standard ice machine down the hallway. The value for one night was a bit on the high side but the location cannot be ignored. Short walk to the beach, the Pueblo grocery store was a short walk too (you have to get your wine and champagne for your cruise!), the proximity to the airport is extremely close too. I would love to come back and stay in a renovated room. Also, I want to see what the pool area looks like after everything is all completed too. Great location and friendly staff! Now all that this place needs is for the rooms to match that vibe once renovations are complete.

My family and I stayed at this hotel 8/4/24-8/7/24 for 3 nights and 4 days to celebrate our daughter's 8th birthday. I travel often for both leisure and work as I am a Flight Attendant, and I rely heavily on reviews from TripAdvisor, Expedia, and Yelp. Needless to say, before booking a stay at the Verdanza, I did my research and read quite a bit of reviews. The reviews for the hotel were very different. Those who were lucky enough to have an updated room were quite happy, while those who had the older rooms were quite unhappy with their experience. My husband and I decided to give it a try due to its proximity to the beach, and we hoped for the best. This was a HUGE mistake. Our room (616) was falling apart. Upon entering the room, it smelled musty and was humid, there was mold in the shower, the AC wasn't working (even at 78 degrees the room was freezing and an engineer needed to replace the thermostat), our toilet didn't flush, and there was a tiny trickle of water out of the bathroom sink. In addition to this, the beds were hard and uncomfortable while the pillows were flat as pancakes. (pictures attached for reference) The next morning we spoke to someone at the desk who agreed to change our room. We were moved down the hall, and although the toilet and AC did work, the room was also in disrepair. If you plan on going to the pool, keep in mind that there isn't a sliver of shade out there. No umbrellas or respite from the sun, so you will scorch to death. It's also important to note that with construction happening, we were woken up to drilling at 7am which is absolutely unacceptable. I emailed the hotel sharing my experience, but no reply. IF you're looking for something short term near the beach, you may overlook the condition of the run down rooms, but if you're looking for something nicer, you should definitely keep looking.

The rooms are not what is advertised at all.....Run down. Super small. Poor air circulation. Condensation on the walls. No hot water. No water pressure. Not enough linens/towels-despite asking for them 4-5 times daily. No servicing the rooms. No follow through and up with any of the issues and concerns I voiced. The staff was nice, kind and apologetic. But did nada to address any of the issues. I'm so saddened for the awful accommodations/experience on what was my daughter's first trip to PR.

This hotel is completely disgusting. We stayed here two nights. The first night we were in a room that was facing the parking lot. The bathroom was so disgusting we didn't let our kids go in it. There were cockroaches in the tub and mold on the bathroom ceiling. The calling was missing in most places. Completely gross and beyond run down. The second night, two weeks later, we called and explained the condition of our first room and asked if they had a more renovated area. We were promised a nicer room (double the price) with a view of the pool. We don't care about the view. We just wanted a clean room we weren't worried our kids would get tetanus in. This room might even be worse. No cockroaches thankfully, but it's definitely dirtier. The beds were "made" (the dirty box springs uncovered and completely showing) and no mattress covering. Only one sheet slightly covering the yellow stained old mattress and then a thin polyester blanket with a another white sheet on top. Im grossed out. The floors filthy with stains, dirt and what looks like mud or who knows what. Clearly never mopped. The beds are so old they creak and both have holes in the center of them where you fall in. Just awful. My very young kids want to take their shoes off now that we're in the room, and my husband and I can't let them it's so grimey. The only good thing about this hotel is the connected Italian restaurant which is actually excellent. Clearly a different owner. I wish we could get our money back. It's close to the airport but I'd rather pay double and drive in traffic to the airport then worry about bugs in the room and sleep in a dirty room.

I was going to give a decent review. Front desk was fantastic. Coffee shop crew amazing. Location is solid. Where they lost me you ask? They do not tell you that construction starts at 9am. Being woken up on your vacation by Jack Hammers and drills cancels out the great rating I would give this place. And why? Because they DO NOT tell you. They do not even leave you a note. Then when you ask for some accommodation you get told that there is nothing that can be done and allude that upper management doesn't care. So if you value rest and relaxation, don't do it.

Do not recommend. The lobby/ first floor is beautiful and spotless. That's about it. The carpet in the rooms/hallways is disgusting and smells of mold. The bathrooms are old, rusted, and the shower wouldn't drain. The AC is full blast and it was freezing all night (56 degrees) even after turning it off as soon as we walked in. The towels are dirty and stained and the beds were hard. The sheets on the bed were clean. If you have allergies, do not stay here because of the overwhelming stench. If you just need a place to sleep for 6 hours (like us), you will survive. The pics online is nothing like it is in real life.

I was deceived by website pictures and expected a clean room and reasonable service. Don't be fooled as I was. Carpets were filthy, the thermostat was erratic, holes on shower curtain and poorly mended glass window drapes. Worn out towels, dirty bathroom, absent room cleaning and the worst service culture and practices ever experienced. See pictures

Stayed on six floor smelled horrible. I rented a car from hotel from company in there lobby. The company called Payless is terrible. Hotel is left to contact there huttle to get you a ride to airport.. . It never came .don't believe them was not trying to help and said I have to find my own ride. I almost missed my flight because of them.. also hotel does not have a pool. Hotel also will try to charge you for parking your rental on there premises 11 dollars a day.. zeven if you Rent from there premises. . beware. . I would avoid both! There's good question you should ask 1st is there a way to contact shuttle that works after hours and Payless is not a 24 hr operation. Goodluck reach someone when they leave

Noisy, dated rooms, terrible service, under construction, poor location, noisy, poor housekeeping, cold water, below average food, uncomfortable bed. No washcloths, noisy. At least we had a good view of the airport.

What a pleasant experience we had! A+++ is customer service. These people catered to us, spoiled us even. From bell boys to cleansers to front desk, day & night, the customer service at this place was above & beyond. The rooms were comfy, the pool was nice. The location is definitely prime: walking distance to the beach & great restaurants and close to the airport- doesn't get better than that! The restaurant at the hotel were very good also. The breakfast bufet: yummy! I highly recommend Verdanza Hotel.

This used to be a lovely hotel but it is pitiful now. Don't be fooled by the nice entrance. The rooms are shabby at best. Beds poorly made, towels stained, ironing board if you are lucky enough to get one was broken, no hair dryers, sink and bathroom were disgusting, I had to go out and buy Clorox Spray and clean it myself. Shower curtains disgusting had to bleach the hell out of them and rinse them myself. No tissues, only get one roll of toilet paper and they don't even take it out of the packaging, just stick the holder through it. Disgusting pillows and pillow cases. Fridge has about 5 inches of frost in it. Cleaning staff is very young and not properly trained. Rooms are only cleaned (Whatever that means) upon check out. Do not waste your money. Yes the Island is still recovering from multiple hurricanes and storms but there is ZERO excuse for lack of cleanliness and proper training. I just got back today is January 20th 2023 so please understand this is a very current review.

I booked thru algotel, from the trip advisor, lowest price. when I got there, there was an additional $49.05 fee, algotel does not tell you.

Far from a resort experience. Maintenance was contacted numerous times for the bathroom sink being clogged, they finally responded after 5 requests and the somewhat fixed it. There was very little hot water availability, as using the shower one time resulted in the next shower being barely warm at best. They charged my fiancés card prior to arrival then were extremely confused upon check in and charged my card for the same room when I departed resulting in double charges, unacceptable for a hotel. I am giving them one star based upon the charging mistakes on multiple levels.

Everything! This was the worst hotel I have ever stayed at DO NOT STAY HERE!!!! It was anything but a pleasant experience. The first room the put us in was humid and out dated. What room I booked that was supposed to have a balcony did not. They switched our room and the glass was not clean, the bathtub filled with hairs on the walls. You complain and they will charge you a fee if you try to leave even though they are nothing like they advertise and DIRTY. The hotel fees were not disclosed upon check in or booking so why the extra 120??? The place is under construction so your wake up call is at 9 am to drilling and banging. Please do not be fooled on the great price and glamorous advertising and stay at a nicer hotel. The cheap price is not worth the headache. I'm telling you red roof inn is cleaner and that says a lot. I will not be staying here again or telling anyone to stay here. They have serious work to do cleaning wise and hotel advertising wise.

Worst service I have ever experienced. From the check In to the staff....received the most lackluster service. I would give this zero stars, if I could. It has been over 10 years since I've visited the island I grew up in and decided to come down for a week. I have already book a different hotel for the rest of the week. The experience with how the front desk and staff treated me reminds me why I rather spend my money in a different country.

I'm at the 8020 location in San juan Puerto Rico well isla verde. Honestly have had such a great experience I've been here 7 days so far and the people are so nice . The propert is nice the service is amazing . Location is perfect . Big shoutouts to Roberto one of the managers at the small cafe Aliani one of the waitresses as well and Sheila at the front desk. My flight was canceled and Sheila quickly had me come back to the hotel and put me right back into the same room I was in . My daughter hasn't been feeling well and Roberto made her a very nice tea. And Aliani is the sweetest girl always smiling and helpful . I would stay here again for sure a sincere thank you to all of you for how you've treated us

Check into this hotel if you like bed bugs, roaches, and terrible customer service. Oh and enjoy wet hair because they don't have hair dryers in the rooms. It's a luxury item. The fridges freeze your food and the showers are disgusting. After 4 room changes and having to throw away my entire suitcase of clothing due to bed bugs, they wouldn't even give me a good room or pay for a taxi to the mall so I could buy a change of clothing. They didn't offer me a voucher or even apologize. They just keep putting me in dirty room after dirty room. I would of checked out if I didn't have to leave at 5:15am the next morning. This place is so gross. I'm a pilot. I travel for a living. I've never been to a hotel where they literally didn't give a crap About you or their infested hotel. Oh and they didn't even offer to give me a bag or anything for my bed bug clothing. They have no trash bags, blow dryers, microwaves, or anything you'd like to make your stay more comfortable and accommodating. They charged me full price for everything and never even asked if they could do anything to make me feel more comfortable in this disgusting building. Enjoy your stay at worst hotel I've ever stayed at in SJU. Oh and the breakfast buffet is nasty. Water goop scrambled eggs and bacon that smells like it was cooked yesterday and wrapped in cellophane, then reheated. This place needs to shut down and renovate. All the gross rooms I walked into looked trashed, poorly repaired, and had an oily body oder. This place is seriously awful. Stained sheets and pillow cases, on all the beds I investigated, very dirty and moldy pillows, carpets that need to be vacuumed and or replaced, and to top it off the staff really don't give a sheet. Enjoy! Oh and it's 21:05 and I was falling asleep when I felt something crawl across my cheekbone to my temple. Hmm I wonder what it is? Any guesses? Hey update here, so that night I ended leaving due to a cockroach getting in my hair and me flipping out. I starting balling my eyes out in the lobby. I asked if they could get me a ride to the airport because I'd rather stay there, it was already after midnight. They expected me to pay for the taxi to the airport, about a $20 cab ride for a 12 minute drive. They ended up paying for the taxi after the guy was asking me for money and saying the hotel never offered to pay.. the front desk at the airport FBO translated for us, the hotel finally agreed to pay him a measly $20. I can't not believe this hotel is even in business. This place is disgusting. Oh and I added some pics of the bugs on my table in the restaurant.

We were sent here by airline due to flight cancellation. waiting for checking in and learned bed bugs from reviews in Yelp. and was worrying about this. A guest in front of us said that she stayed once before, didn't have bed bug issue. Decided to give a try as it is hot season and not easy to find another one. Only two desks for checking in, though they were trying their best, it still took quite long time to check in. No luggage stand no refrigerator phone does not work no hair dryer bath tub is not very clean shower water is not hot no ice machine, no fountain Wifi is poor and needs to provide email to get the connection close to highway, very noisy, staffs are nice and friendly, the reason give an extra star

We tried to check in at 12 as our room was ready but they said it would be 70$ to check in early!!! The hot tub dirty and not enough at all. Once we checked in at 3, our room was disgusting. Paint chipping off walls, walls broken, dirt in tiles, and hair in the bathtub. When asking for a different room, they said they could not change our room as the hotel was sold out. No offer to fix what the issues. The food offered at the restaurant was not authentic at all. I wish I could up load pics.

When you first arrive the lobby, restaurant, common area is nice but when we got to our room it was a nightmare we've changed rooms three times!!! Not once , not twice , but three times! My first room was very dirty & disgusting, the second room was flooded with water in the bathroom and extremely cold you couldn't adjust the room temperature and the third room had bed bugs still no compensation and I'm waiting on management to reply or for a call back! I have bed bug bites all over my body save your time and money and go elsewhere even if it cost more it will be worth it

2 nights in this hotel as the hotel I always stay in was full. Let me just say bed bugs .... yes bed bugs. the first night I woke up itching my feet and legs like crazy, I kept telling myself it couldn't really be bed bugs... by the 2nd night my husband and I woke up with bites everywhere.. and oddly in clusters and lines up and down my legs and on my back. Each foot has over 10 bites. I start looking at the sheets and there's tiny drops of dried blood.. as I start looking at the sheets and the floor in a frenzy, I see other gross stains. I was frustrated and disgusted, and so itchy. we packed up and left to another hotel. This has been haunting me. And as I am home now, I am still itching my whole body like crazy, 6 days later. This is another confirmation that it definitely was not mosquito bites. I didn't feel like complaining or dealing with management cause I'm sure they'd just deny it anyways, and I'm an easy person I'd rather not deal with things like this. I was on vacation and trying to enjoy my time not go back and fourth with a hotel employee or manager. I've attached the photos I took of the sheets and bites. Run from this hotel

Booked a stay for 2 nights here. We weren't able to check in at the normal check in time of 3pm. Had to sit in the lobby to wait an extra hour until 4pm before the room was ready. One thing that really bothered me was that the room key kept deactivating daily so we had to go back to the lobby everyday to reactivate it. Room was clean and bed was comfortable. However, each time we flushed the toilet, we had to pull toilet tank lever back up so the water wouldn't continue running. The other thing that turned me off was the moving toilet seat. Daily parking was around $11 a day. Only thing that was nice here was the pool and the lobby.

Always nice and convenient stay. Great pool area. Only downside was no hot water in my room this time (but in this heat who needs it) and missing bathroom toiletries. For an affordable, nice stay and good location this hotel is a great option.

This was my 2nd visit stay at Verdanza thought to give it another try after the experienced the first time wasn't too please with the service. The second time I was told I'll get a suite but when checked in wasn't it was just a regular room. I just decided ok after seeing room yes look clean but next morning no hot water and I complained and figure I'll give a chance again when I've bath and thank goodness there was hot water. I stood for three nights and even left a tip when I've checked out, suddenly I started to itch and looked at my skin seeing red bites thinking I got bitten by mosquitoes and kept saying to myself this doesn't look like mosquitoes bites I was itching too much and not only in one part of my body. I was confirmed I was right cause someone else that stood same hotel same dates had the same symtoms on their body. I right away called hotel trying to let them know but instead got the run aound and left several messages of this complaint waiting on a report of inspection if it was bed bugs and till now no report or any concern return call from a supervisor or manager. My anxieties and stressing of this matter was terrible to me and I feel that some compensation should of been giving to me. I tried not to write this bad review but as a paying customer, one business should show their care and professional self. B. Vega

do not book here! There was mold & condensation everywhere. The bathroom wasn't clean at all upon our arrival . The staff was super nice and welcoming which was the only upside .. but just be aware the rooms do not compare to the pictures & if you have respiratory issues I would 100% avoid completely

I was very disappointed with the rooms in this hotel. I booked two rooms . The first one the toilet will not flush it just kept running . And also had water leaking from the walls I had to ask numerous of time if they could fix the toilet until finally they changed my room The second room had roaches just running around like they are our roommates I would never stay in this hotel and it's sad because the staff there was really nice.

This has to be the worst room I have ever been given. The hotel lobby looks very nice as does the lobby bar/restaurant, but the room is absolutely horrific. After I unpacked all our things i went to use the toilet and was shocked at the lack of cleaning that had been done, totally unacceptible. We had just came from another hotel nearby and were road weary so we asked to have our room moved the next day. The intake vent was on at all times, was loud and could not be shut off. I had to sleep with earplugs. The toilet leaked badly and water was all over the entire bathroom toilet area. The view was lovely but that was it. I tried to use the pool and hot tub but there were so many unruly and screaming kids I had to leave right away. The front desk was nice about the room and moved us to a suite on another floor. The Suite was wonderful, too bad we only had it one night. Location is very good.

Hotel has onsite parking for guests. $11 a night and they validate your ticket upon every exit. They charge it directly to the credit card attached to your room. The only glitch in our check in was that when we booked our reservation 3 months prior was that we asked for a double bed room and a king bed room. They had the reservation with 2 double bed rooms, which caused a 30-40 minute delay to our check in. After having a long flight in, this was a bit annoying. Other than that, the lobby area was clean, staff is friendly and housekeeping service is efficient. The pool area is nice, with a kids water park feature. The spa was hot but the jets were broken. The laundromat was closed due to remodeling. Super convenient location. Minutes from the airport.

the employees were nice but hotel ummm was nothing like the way it's portrayed. rooms (we had 6) some where dirty, floors needed to be mopped, sheets smelled funky. my cousin and I had to switch rooms her 2nd room had roaches. I asked for towels for pool was told that Patrons take towels to beach so they don't have any. and for the price we paI'd it should have been better. the only good thing was the pool. oh and the AC worked well. we where told hotel was in transition to be sold and old owners didn't want to pay to up keep and new owners didn't want to up keep until sale was finalized. we made the best of it tho and my cousin got her stay free after complaining. verdanza could have done a lot better.

We recently celebrated our daughter's destination wedding at the Verdanza Hotel as well as our 25th wedding anniversary a few years ago. On both occasions we had a great service from the moment we walked in. The friendly welcoming from the reception staff including the security guard Felix La Santa made us feel at home right away. The microwave and coffee machine were brought up immediately after the check in. The ten rooms that were booked by family members and guests at both events mentioned above were very comfortable and clean. The hotel is a few blocks from the beach, restaurants, bars, and stores. The pool is big and beautiful except that this last time there weren't any pool umbrellas. I don't know why they decided to get rid of them but highly suggest reconsidering putting them back. The sun is brutal in that area. The five days we stayed in the hotel we had an amazing time; the service was excellent, and the staff was very friendly and helpful. I would like to highlight a few employees that went above and beyond with their service to make sure that our daughter's wedding was perfect, and they are Pedro Gonzalez from Verace restaurant, where we had two events: The Henna and Meet and Greet, both events were very well organized with a top-notch service. Pedro is a very reliable and attentive person, always readily available anytime I reach out. We were very impressed with his commitment to excellent and his 24/7 great communication. Also Roberto Nieves, manager of the 80/20 Restaurant and his staff Reynaldo, Daniel, Glenda, Josue and Chef Elvin provided an EXCELLENT service with the rehearsal dinner. Elvin Rosado the chef was also in charge of the menu for the wedding and on both occasions, he was extremely responsive, pleasant and professional. And last but not least was Michael Colon and Roberto Rosa from the banquet department who were always there checking and making sure everything was flawless and of a higher standard for the wedding. Our stay, the ceremony and all the events related to the wedding that took place in the Verdanza hotel surpassed our expectations and all the guests were very pleased and impressed. Verdanza has become our favorite place where we gather with family and friends for vacation and special family events. I want to thank all the staff in this hotel for their hospitality and making our daughter's dream come true. I will definitely recommend this hotel for vacation or for any special event.

Best to stay and sleep and relax with family kids the restaurant are great and everything is very close

No professionalism in management, the rooms are dirty, and I'm not going to complain about the roaches, I expected some sort of insect/animal problem, not to mention that I never got a wash cloth till the day before I left, I just didn't like how I was treated

This hotel has serious issues with the check in process, and you have to wait outside because of Covid. 1 her to check in is ridiculous?

First off, parking is not free. I asked if parking was included and the answer was yes. I get home and my C.C. was charged for parking. This was Sept. 6, 2021. The rooms were okay. I expected luxury, but I got to kill a roach instead. I have pictures to prove it. Great potential, but a huge miss. Never again!

We booked three rooms for our family vacation prior to boarding a cruise. The bedding was terrible as the covers were just a sheet and very thin sheet like comforter. So two sheets. There was NO hot water in any of the three rooms. The towels had stains all over them. The complementary breakfast were cold eggs, cold sausage, all cold. Staff would role heavy carts by the rooms all hours of the night which echo down the halls. The air conditioning sounds like a jet engine each time it come on. Sleep was terrible!! The cushions in the lobby all stained. From the other reviews I just read, this place is going down hill for sure!!

the manager Shelia was rude and very unprofessional! first off we had no face towels for 2 days. They said we had to shower with larger towels.. We dId not get the balcony room we booked because they claimed to be renovating the rooms! why allow us to book them!? Instead they gave us the worse view ever! A WALL.. We paid cash for our deposit to avoid waiting a week for our refund... Well Shelia (the manager ) almost made us miss our flight Because they didn't have any change to give us our money back! The manager came back down after being gone for 20 minutes walking with no sense of urgency and NO apology! We barely made our flight because of her. We all know how much every minute counts when departing. Would I stay there again NO! They got to much going on without enough help! I can say the few workers they had at the front desk and helping with the luggage were very nice and pleasant.

Quite a few have things have changed since my last stay here: some are good, while others could use some improvement. Overall, I still think this is a wonderful hotel with excellent staff and I look forward to my next visit. PROS: - It bears repeating: the staff here are fantastic. The front desk staff is always warm and friendly. The doormen and bellmen are tremendously helpful, and they somehow manage to remember guests, as well as some of the details about them. One staff member whose service was exceptional was Saul. He was always ready with a smiling face and a helping hand, whether it was hailing cabs, providing details about excursions and things to do, or answering any questions we had. And he always made sure to follow up with us to ask how we enjoyed his recommendations. He also let us know about some upcoming events taking place on the island and recommended some of the best times to plan our return trip. He's a fantastic 'face' for the hotel and he really went out of his way to make sure we got the most out of our visit. - The hotel has two new restaurants: Burger Bar (which I have reviewed separately) and a wine and tapas bar. Loved the food at Burger Bar, and the outdoor terrace is a fantastic place to have a drink and enjoy the weather. I didn't have time to try the wine and tapas, though. Hopefully next time. - I asked the front desk staff for a quiet room (I'm a very light sleeper and very sensitive to noise) and they delivered! I was on the 3rd floor (Room 1201) of the detached tower and never heard a peep from the neighboring rooms. The walls are very thick and I got some great rest during my stay. (ProTip: There is a door on the 2nd floor the the main tower that leads to the other "detached tower". So no more lugging your bags up the stairs!) - The hotel now has a dog park for guests that travel with their furry friends. - I love that the hotel allows guests to enjoy the pool after dark (or at very least, doesn't chase them out of the pool for doing so). Lounging in a pool at night is one of the joys of being an adult on vacation in a tropical place. It's quiet. No kids are splashing around you. It's just peaceful and tranquil and wonderful. - It's a stone's throw from El Ambique beach (which has really cleaned up over the last few years. They've added lots of trash cans, as well as a visible police presence.) AREAS OF IMPROVEMENT: - The new coffee shop is only open for a few hours a day, and the hours are not exactly conducive to guests' schedules. Many excursions leave early in the morning (about 8 am) and guests will likely want to grab a quick bite before they go. Instead of losing money to nearby Burger King, Church's Chicken, or some of the other local bars and restaurants, it might be helpful to open at 7 or 7:30 am and close early in afternoon (maybe 1 or 2 pm) to accommodate guests for breakfast, as well as those who may want a quick bite before catching a flight. -The guy behind the counter at the coffee shop was very rude. The shop had barely been open for 2 hours and he informed us that he was "out of breakfast sandwiches". We asked him how that could be when they just opened. Instead of telling us what he did have available for us to purchase, he just huffed and took someone else's order before we had a chance to place one. Naturally, we left and took our money elsewhere. - As other guests have stated, there's no hot water for showers. It gets a little warmer than lukewarm, but that's it. And the shower needs to run for a few minutes to even get to that temperature. Plus, the water sprays kind of weird. It's enough to get you clean, but forget luxuriating in the shower. - The hotel itself is beautiful, but the bathrooms and carpets could really use an upgrade. The walls could also benefit from some caulking, plastering, and a new coat of paint. - The door sweeps in the rooms need to be replaced. They are visibly worn and may not be as effective at keeping out insects and lizards (though we did not have a problem with either while we were there) - The maids need to clean a little more thoroughly. I found someone else's hair in my shower and another hair in the bathroom sink when I first arrived. I also found a wrist band (from a club or something) in the sink after we checked in. Adding to this, our comforter had a few oily and colorful stains (makeup?) on one side of it. - There is not enough light in the bathrooms. That one overhead light is so small and dim. - The hotel charges for late check-out (starting at $25 and increasing depending on the amount of extra time you stay). This is something that is often offered free, as a courtesy to guests. - The hotel deactivated our room key before it was time to check out. (This must be a thing with hotels in Puerto Rico. Same thing happened to me at another hotel.) If check-out time is at noon, the guests should be allowed unrestricted access to the rooms they paid for until 12:00 pm on the day that they leave.

I had a wonderful stay here, great hotel, good location and top notch staff When we arrived the porter and the front desk staff were so kind and accommodating. Everyone went out of their way to make sure we were attended to. The taxi service takes minutes and the porter will call them curbside within minutes of your request. The room was large and modern. We had an excellent view of the pool and the ocean. We spent the evening walking around the neighborhood, it was close to everything! Some of our group was able to go to subway across the street to grab a sub for the long flight home the next day. There were several restaurants in the area that had good food and cheap drinks. The ocean is only a few blocks from the hotel and the front desk staff is very knowledgeable about the area. Good hotel pick, I was not disappointed!

We stayed here one night. No hot water to take a shower. Was charged an additional $250 the day after we left for some reason. All we did was sleep there. We were traveling with another couple and they did the same thing to them. Called the hotel and can't speak to a live person about this. Will dispute with my credit card company. This is ridiculous! Never again.

Downstairs lobby area is wonderful. In fact, that's what you must pay for. The room I stayed in had many issues. Cleanliness was an issue all around the room. The bathroom was disgusting - fixtures old and rusty, barely any to no water pressure in shower, toilets, etc. I thought maybe I was being too harsh writing this review but then remembered how much they charged (and I paid) to stay in this place. Once I remembered that, I decided this post is actually nice considering how horrible this place was.

Terrible experience. We made a reservation months ahead asked for a room with balcony. When we got there everything was okay besides a messy bathroom that looked like it had not gotten cleaned. flat terrible pillows had to ask multiple times for pillows and an iron. and then we saw a COCKROACH crawling on the wall disgusting we got moved to a terrible room that was dirtier than the first with no balcony and a terrible view because they had to "exterminate" the one we were in. they quickly a few hours later put someone in that room. we told them about some sort of compensation and they wanted to do only 50 for the two nights we were in a cockroach infested room!!! then they tried moving us to the same floor like excuse me?? to be on the same floor with cockroaches. I'm so upset. Now we are going to go home and possibly bring them with us!! DO NOT STAY HERE !! They made it seem like it was a normal thing that occurred here all the time!! We told one of the cleaning ladies and she said "oh no again" TERRIBLE!!! again COCKROACHES!! who knows what else they have here

I booked a room at this hotel on 3/15. After a turbulent flight and traveling with a pet, all one wants to do is check into their hotel, drop their bags off, shower and maybe grab a bite to eat. Upon attempting to check into the hotel, we were told that our pool view room that we had booked was not clean yet and that we would have two options. Either accept a downgraded room at the same price, or choose to wait. We asked if they would compensate us the difference of the room since we wouldn't be getting what we paid for, and we were informed no. We asked if they could give us an ETA as to when our room would be clean and ready for use, to which they stated they could not give us an estimated time and apologized for any inconvenience. They had our information and would let us know the moment it was ready. Mind you, this is 3pm which is their checkin time. At this point, I'm perturbed but not upset. We were told that although the hotel is pet friendly, a $75 fee would be added for our 7 pound Yorkie, as well as a $150 hold on the card for any incidentals. Now a one night stay at this hotel is turning out to be quite expensive. We asked if we could unload our bags until the room was ready so that we can walk the town and get a bite to eat, but we were informed that there wasn't any space to hold our bags due to COVID protocols. At no point was there any attempt to accommodate us, provide an eta or remedy the situation. It feels like a shake down, or bait and switch. They get you in the door, and pull the rug out from under you and force you into accepting a lower quality room at the same price. They say this place is 3.5 stars, but I would get better service at a doubletree or a Howard Johnson. The one benefit, they allowed us to sit in their air conditioned lobby while we waited endlessly until our room was ready.

Stopped for a late lunch and we had pasta.....omg, the bomb! I had the lobster ravioli and my friend had spaghetti. I have to tell you the flavors were amazing! Pasta cooked to perfection and the service was beyond reproach!!! We will be back!!!

Read some harsh reviews after I booked on hotwire but happy to report this hotel is a good value. Room was clean, beds were comfy and pool area is nice, especially if you have kids because they have a sprinkler park. Service is good. I Had to wait an hour for my room but came during spring break so not surprising. This is an overnight for me. Maybe I would select a more luxe hotel like the ritz carlton or san juan hotel for longer stays. Nonetheless, For a couple of days I would rather be here than competing hotels like Embassy Suites.

My fiancé and I have been eyeballing this hotel since 2012. We finally made a reservation on a 3rd party website called Hotels for Everyone. 3 days 2 nights for $247. We were excited. We received an email from the website on Friday, May 1st stating: "Dear Client, Please note that Hotels for Everyone is closing its business after thirteen years and successfully fulfilling over half a million reservations. Unfortunately your hotel reservation at the Verdanza Hotel may have been cancelled by the supplier, and you may need to make other arrangements. We are sorry for the inconvenience this may cause you. Please contact your credit card company to inquire about reimbursement. Sincerely, Hotels For Everyone" As a precaution we called on Friday May 3rd to verify if our reservation was still in place. We were told that all was good by the Verdanza Hotel. Great! We go on Sunday the 5th as planned and are sadly told by the manager there that our reservation was cancelled. They apparently were notified on the 3rd about the company's situation which is ironically the same day we were told that our reservation was still in place. So now I have to make a dispute on the $247 charge. Ugh. We were given an option to pay $385 for the stay and receive free breakfast buffet, 15% off cafe or restaurant, 2 welcome drinks and 2 waters. She even added free parking for both nights as a kind courtesy. I wasn't sure about this deal but we decided to go with it because we have a 4 month old and our 4 year old. The room was one of the ones NOT renovated unfortunately. It was disgusting. Mold and rust everywhere, on the floor by the toilet was dried up pee. It was a tiny room too. The pool was nice. It goes 4 feet deep. Both days we stayed there was barely any sun so we didn't get to tan or enjoy much of it all in all. Good thing the staff is nice or else I would have not stayed here. Wait until they are fully renovated which we were told 2 weeks. The coffee at the cafe is really good but the breakfast buffet is so sucky. The first day we had steak sautéed with peppers and onions, scrambled eggs, waffle fries, crema de maíz and toast, cheese. On the 2nd day was waffles, potato bites, sausage and scrambled eggs along with toast, oatmeal, cheese slices, ham slices, turkey slices, guava and cheese pastries. It was a crappy buffet actually. But the coffee there is also pretty good. Laundry machines are unavailable so they only have laundry service. We didn't do it because we'd rather do our own laundry. No cozy comforters either. Just a few blankets in one.

No parking available was small, 1 hour to do the Check -in, worst customer service. The room was dirty, old, the carpet smell very bad, the bed with old mattress, just 2 small pillows, not have comforter, the cabinets was broken, the celling was fall, the balcony had mil stain and the doors was broke. We request an upgrade and the manager told that all of the rooms are the same. So we decided to leave and find anther hotel. Never recomended.

Worst customer service ever. I would have given 1 star but the hotel is quite nice and in a perfect location. But the check in time was 3pm and i checked in my bags and went to the beach, walked around, and are at like 10. I came back at 3 exhausted and ready to lay down because, mind you, I have a midnight flight. They told me my room isn't ready yet when I came back so I've been waiting over 30 minutes now and numerous guests have checked in and gotten their room keys and went upstairs. I am highly upset with this customer service.

All the reviews that say this is dirty place, with no hot water, listen to them! I have not hot water and haven't been able to shower since check-in yesterday. The mattress is disgusting. The edges and bottom look like they have mold, or maybe it is just really dark dirt stains, either way gross. There is no room service, and the phone in the room doesn't work to call the front desk. If you need anything at all you need to walk to the front desk. Verdanza Hotel should be Verdanza Motel. Apparently someone did come to look at the hot water situation, but all they did was move some ceiling tiles (without putting them back properly), and leave foot prints on the bathroom floor. Still no hot water, and no more clean towels. PR has been through a lot and I want to support local business. If there are issues, maybe be more upfront and try to make sure the rooms you do offer are worth the price. My partner will have been working 10-12 hours today and will have NO hot water to shower upon arrival this evening, for the second night in a row. That just isn't right. The staff is nice but I didn't pay to stand around and talk to the staff. I want a hot shower and nice, clean room. So far I am zero for two.

Went to this hotel on vacation from Florida. From the minute we stepped in the door it was a mess. The entry doors were dirty, the floors were dirty, only one clerk available waited thirty minutes to check in. Once in the room the air conditioner was not working, the toilet set was broken (disengaged), the sheets were soiled, pillow cases were brown (dirty). Given the runaround to get another room, that room was not much better. First time, last time.