Verdanza Hotel

Service from all employees was excellent. They were very kind and attentive. Our room was nice and comfortable. The splash pad is great for children. The pool and jacuzzi are also nice. However, the patrons here like to litter heavily in the pool. Breakfast was okay. There were some gnats, and some bugs infiltrated a cereal pack I grabbed from the buffet.

I stayed there over the weekend with my dog and it was a great experience! The hotel is currently under construction so our room didn’t have the most things you typically have in a hotel room (I.e. ironing board, iron) but overall it was a great stay. We initially booked a two bed one room and on my reservation it only showed as two people instead of three but they were able to quickly accommodate us, especially to a villa on the first floor which made it easy to walk my dog. Everyone was so nice, especially to my dog. I would recommend staying again! My only complaint is the room didn’t feel super clean, the bathroom had a stain on the floor that threw me off, but I always wipe down rooms I stay at anyways. Other than that I would stay again and if you travel with your dogs like I do, I recommend staying here!

My father made the reservations for our whole group. Our room was fine and in the remodeled area. His was in a very old, actually dirty, and mold infested (i kid you not) room. He tried to get a refund or a new room and initially the best they could do was offer to change his room in 2 days. The day after however they did give him a refund after he didn’t stay in the hotel. So happy that the hotel gave him his money back.

Had a few issues but Management took care of me. The staff is patient and very professional. The resturant pizza is good. The pool is great! Great location! There are additional hotels fees daily and you do have to pay for parking. $10 daily...hotel fees $45 a day. Both have taxes associated with them. Also they under construction.

At the end of December and beginning of January we stayed several days with our family at the Verdanza Hotel to celebrate our 25th wedding anniversary. The Hawaiian-style celebration was held on the terrace of the Verace’s Restaurant. This is the sixth activity we have carried out in this hotel, and I can say that they never fail to impress us with exquisite, fine dining and impeccable service. It just only gets better and better. The restaurant's supervisor, Yamilshka Rodriguez, along with Sylvia Machin and John Mari, were running the activity and they went above and beyond to make the dining experience memorable. On the other hand, Elvin Rosado, the executive chef made sure that we had an exceptional dining experience always addressing our special dietary needs. The chef's tasting menu is a must-try and the attention to detail in each dish was impressive. Pedro González, the director of the restaurants at Hotel Verdanza, which always has been very professional and attentive in every activity he has coordinated for us, ensured that everything was perfect. We also had the great honor of meeting the general manager of the Hotel, Dariana Mercado, who impressed us with her great professionalism, her dedication to customer satisfaction and the exceptional support she gave us at all times. The hotel even surprised us with a complimentary appetizer in our suite. And although the hotel may not be in its optimal condition because they are going through a remodeling process, the hospitality, the friendly atmosphere and the courtesy treatment that we received at all times made up for minor inconvenience of the hotel being remodeled. The Verdanza has been part of very important events in our life and more than a hotel we feel that it is already part of our family, because that is how all the staff treat us and make us feel during our stay, for this reason we highly recommend this hotel.

Communication is horrible. When we arrived front desk just swiped my card without telling me how much they would be pulling. On my confirmation it stated that $294 was due upon arrival. They ended up pulling $450 which caused my account to be overdrafted and me having to pay my bank a fee. Nowhere on the reservation did it say that parking was $21 a night. Front desk never explained how housing keeping worked. Apparently, you have to put the sign on your door and let front desk know!?! When they did come by they wouldn’t leave enough supplies for all the guest in my room. They are stingy with the toilet paper. They would only make one bed. They are sloppy when making the beds.You have to ask for a microwave. The outlets don’t work. Shower curtain had a stain. You call front desk and they never answer. You have to go down and talk them in person. This hotel is under construction so you’re hearing bing bang boom at 7am and can’t sleep in. We saw roaches every night in the bathroom. Every time you want to exit the parking lot, you have to get your ticket signed and if they are already helping someone else you have to wait in line which can result in you being late for wherever you’re going. 0/10 don’t recommend.

Great location walking distance to the main strip where the parties/bars. They have a shuttle to take to the beach club which is nice. They have pools with a swim up bar and different restaurants. You also have access to the beach. The rooms don't have a microwave but if you ask they will bring it to your room. This hotel does not have free breakfast and parking was $10 a day.

I was going to give a decent review. Front desk was fantastic. Coffee shop crew amazing. Location is solid. Where they lost me you ask? They do not tell you that construction starts at 9am. Being woken up on your vacation by Jack Hammers and drills cancels out the great rating I would give this place. And why? Because they DO NOT tell you. They do not even leave you a note. Then when you ask for some accommodation you get told that there is nothing that can be done and allude that upper management doesn’t care. So if you value rest and relaxation, don’t do it.