Alyssa
Google
I recently visited a Veronica Beard store intending to purchase a suit for professional headshots. I entered the store carrying a large Alice and Olivia bag from a prior purchase, clearly prepared to shop. At the time, I was the only customer on the floor, with multiple staff members present. Despite this, I was not greeted or acknowledged.
While I browsed, I observed two separate groups of customers who looked different than me enter the store. Both groups were immediately greeted and offered assistance by staff. I was never extended the same courtesy.
Because of this experience, I ultimately left the store without making a purchase—not because I wasn’t ready to buy, but because I could not, in good faith, support a business where I felt invisible and treated differently based on how I look. I was deeply disappointed by the lack of service I received, especially in direct contrast to the attention given to customers who did not look like me.
