VERT Lagoon Netanya by AFI HOTELS

Lovely hotel. Beautiful room with balcony and stunning view. Nice bathroom, but over the bath shower very difficult to climb in and out for seniors. Magnificent pool, but absolutely NO shade over the pool, and not enough shade next to the pool. Delicious food, with good variety for breakfast and dinner. A little far from the city centre.

We had a room on the 12th floor. We were north facing - and visitors should be aware that rooms facing north do not get the sun (we stayed in March). The room was a decent size and had a balcony with a side-on sea view. Our stay was very much 'no frills': no bottled water in room (water from taps is apparently drinkable); no bathrobe/slippers (we were in one of the lower grade rooms); hand soap was pretty poor quality. The housekeeping was ok but uneven: the bed was always well made up; the right amount of towels was not always left and on one day, none were left at all. Our experience was that reception do not answer when trying to call down from the room, although when we did go to reception they were helpful. ||One plus point - there is good, free parking available. It can get a little busy over the weekend but we always managed to find a space if we went to the lower floor.||A few warnings: if there is an event at night in the rooftop restaurant - the noise could be heard in the room and it went beyond midnight. Also - the hotel's water is extremely hard. Expect a lot of scale if using the kettle in the room (there was also quite a lot of build up in bathroom). And finally - breakfast (included in the price) can be extremely busy. On the whole there was a plentiful selection, however some cereals and fresh fruit did run out, and were not replenished for approx 7 days, during our 2 week stay; there were also quite long lines for coffee.||On the whole our stay was fine - I wavered between giving 3 or 4 stars but settled for 4 because the room was a decent size and had a balcony, breakfast was included and the parking was a real plus for us and one of the reasons we chose the hotel in the first place.

We booked an executive suite for $825 per night. An unfortunate leak in the bathroom coming out of the light fixtures flooded bathroom floor. A repair partially fixed it. When we returned to room the leak shifted to another place in the bathroom, soaking all our toiletries. No one at front desk answered. Downstairs at the front desk, the next morning, mercilessly understaffed, the lack of urgency considering the inconvenience was dispiriting. The staff's communication with each other was poor. We were told new room, their only option, would be ready shortly. 2 1/2 hours later we were told 3 1/2 more hours when in fact after manager came out, hearing our anger, it was ready then, not 3 1/2 hours later. The property and rooms are beautiful. Accidents happen but the lack of attention to what was effectively their fault generated this ire. With minimal attention to detail this place could be superb.

Horrible experience at this hotel! When planning this trip, we did not want to deal with any hotel issues, so we booked an executive suite. When we checked in, the room seemed OK, construction of the room is mediocre, floor tiles are not straight, wood is warped throughout, but this is Israel. Our first night was greeted with a flood in the bathroom dripping from the ceiling (on the 12th floor). Maintenance was quick to “repair” it. That evening, when we returned to the room, there was a drip from the ceiling. No one from the front desk would answer the phone, and we were so tired, that we thought we would just deal with the drip in the morning. However, in the morning, the front desk was useless, the maintenance man came back to the room and said that we needed to change rooms. We were told it would be a few minutes for the room change. BUT, 2 1/2 hours later, after waiting as #2 to be helped at the front desk for 30 minutes behind one family trying to check out (it was common, as we learned, to have only one person at the front desk with a long line forming), we were then told the room won’t be ready till 2:00pm (it was 10:30am now and we wanted to get showered and start our day). Not acceptable. We spoke with a manager, who offered a free buffet (of a very mediocre, extremely crowded buffet), for our family, for our “inconvenience(?!?!)”. kids running everywhere, putting their hands in the food in the buffet constantly. Just disgusting. Also, the gym had many children running around in the small space, taking all the towels, sitting on the equipment, so getting a workout done was very difficult. I have to also mention that the floors (in room and throughout the hotel) are dirty, there’s hair on the floor and in the sink in the bathroom that’s not mine! People at this hotel just seem to walk right through you. It is a classless crowd, which is shocking knowing the price of these rooms. Especially the executive suite that we were paying for. Bottom line - Just not acceptable. Based on what happened to us and the attitudes of the staff with this bad situation, I would definitely not recommend staying at this hotel. We will find a better option next time.

Place charged full price although renovating in parallel to activity (without mentioning the renovation on reservation). horrible noise of construction, male workers walking around both male and female restrooms (renovation is in the Turkish Hamam next to showers). charged 1000 NIS for the spa (2 ppl) and offered glass of wine as compensation. |Will not come back!

My wife and I spent our anniversary Shabbat at the hotel. The service was impeccable from the front desk to housekeeping to the dining room everything was perfect. The room is beautifully appointed and clean. The view from the balcony is breathtaking. The food was very nicely prepared and very tasty. We had a perfect stay.

I had a lovely stay at this hotel|The facilities were great, the staff were friendly and the pool was great|The view from the hotel room was stunning |A big shout out to Michael who made the eggs at breakfast- he was efficient and pleasant |Overall a great stay|The pool bar restaurant was delicious |My only slight disappointment was dinner |The choices were rather homely cooking, fresh but not particularly exciting |Having said that I would consider returning to the hotel

It was one of the bad experience we had as guest in an hotel for several reasons: - the bathroom was with hair that was not ours -we were there for 2 nights, they didn’t came once to clean our room -we ordered room service several times but until they told us (in an unpleasant way) that they were actually charging for each time they were coming it took the 3rd time for them to tell us -we ordered drinks that needed an opener but there was no in the room (and to call for room service again so they would charge us, no thanks) -the coffee machine didn’t work -the mini bar was empty (not even water) -at the checkout they didn’t even ask us how was the stay, we explained to them that we had a bad experience, the receptionist told us that the manager will call us (we are waiting until today, it’s been a week) - we were stuck in the elevator with no help. -spa was not responsive and told we have no reservations even though we had. They told me to solve this by myself.