Massimo A. Ramanzin
Google
Client dining Vs delivery orders.
I’ve been a regular customer here, coming once or twice a week, together with colleagues, because the food is genuinely good and it’s conveniently close to my workplace. Unfortunately, after today’s experience, I’ve decided not to return.
I was told I would need to wait 40 minutes for a salad because the kitchen was busy with a large delivery order. I find it hard to understand how a guest who is sitting at a table, whether a regular who tips consistently or even a first-time visitor, can be asked to wait that long for a simple dish, just because of delivery operations.
In every country I’ve lived in, one basic principle has always held true: clients dining in the restaurant are given priority over delivery orders. That’s not just good service, it’s common sense. The people who are present, seated, and engaging directly with your staff deserve timely attention. In this case, my small order wasn’t even something that would delay delivery preparation, yet I was made to feel like an afterthought.
To be fair, this isn’t the first time this has happened. I experienced a similar situation last year, took a break from visiting for a few months, and only recently decided to give the place a second chance. Sadly, that chance was wasted today.
I’m not sure whether this is a policy set by the owner or simply a decision made by the staff, but either way, it shows a clear lack of respect for customers who choose to dine in. It’s disappointing, and I truly hope the management reflects on how this impacts loyal clients and the overall dining experience.
