Ellie Jean
Google
Unfortunately, my experience with Viajero Hostel Cali was not good. My poor experience started the moment I attempted to check in. When Luka (one of the front desk staff Black curlyish mohawk style hair with a single earing) was asked to provide me with a tour of the hostel he immediately became aggravated and proceeded to give me a rushed walk through of the hostel. Anytime I attempted to ask a question his irritation seemed to grow.
I chose to ignore this because I refused to allow one disgruntled staffer to ruin my trip. Unfortunately, he was one of the primary front desk staffers, so despite my best efforts to avoid him I had to go through him to sign up for any tours or salsa classes. With each interaction his became more hostile. But it was after the 4th encounter when he became so hostile he yelled at me and proceeded to insult me in Spanish, in front of other hostel guests when I attempted to sign up for a salsa class. This final encounter made me feel so uncomfortable and unsafe that I decided to cut my stay at the hostel short just to avoid having to have another aggressive encounter with Luka.
Despite this experience I do want to give props to the other staffers, that helped to make my experience somewhat enjoyable. Vanessa my salsa teacher was truly a joy to work with I strongly recommend her for anyone looking to improve on their salsa. Karin one of the party promoters who was a warm and inviting presence and helped me with navigating Cali. Maria was the sweetest and Marcos the bartender one of the kindest staffers who helped to ease my worries while I worked to make new accommodations as a result of my aggressive encounters with Luka.
