Viajero Hostel San Andres & Suites

Terrible customer service. When I arrived, they didn't have the room I had booked. They changed my room three times before finally giving me the one I had reserved. The next day, they changed my room again, claiming they didn't know why they hadn't honored my reservation. The rooms have mold, the sheets are torn and stained, and they're poorly cleaned. The common areas are unbearably hot. The TVs in the room never worked and were never fixed. The air conditioning doesn't regulate properly; even at 22 degrees Celsius, it's freezing cold. The rooms are damp. They use foreign volunteers to attend to guests at reception and the bar instead of hiring trained staff who actually know about customer service and what they offer. And worst of all, the absurd noise from a speaker they have in reception. They play music at full volume, making it impossible to sleep. People stay in the hallways shouting until the wee hours of the morning, and nobody says a word. The music from the bar is even worse, and they wanted to charge me 100,000 COP for a 2-hour late check-out, even though this was included for free with my booking because I am a Genius Traveler reservation. If you want to rest, this place is NOT RECOMMENDED AT ALL!!!

came here bc viajero medellin was super nice. but the room was a catastrophe. the room only had the bed and a small table, it felt like a prison. the room was very stuffy, the pillows smelled like urine. the tap didnt have any pressure in the bathroom. it’s also very loud. there was no safe in my room, when i asked they just said „well you should have one in your room“. the social events are not taken care of, it feels more like a haunted house. also, it‘s far away from the centre. staff was mostly friendly though. would not recommend.

My friend and I stayed at Viajero for 2 nights and it was a great experience! The property is pretty clean with all of the basic amenities you need. It’s a pretty quick walk to the beach as well. The staff is also really lovely!! I definitely recommend

I have stayed at other viajero locations and enjoyed them. However, this one is extremely old and outdated. When I arrived, they had multiple people booked for the same bed, resulting in me having to switch beds or rooms every single night. Even once in a bed, people would come in the room because they were assigned the same bed as well. Although management made an effort to resolve it each time, this shouldn’t be happening to begin with. Additionally, none of the advertised activities happen at the hostel and it is extremely unsocial.

It feels like a home in the heart of the city, where friends can joyfully work and have fun side by side. The staff are kind and helpful. There’s a lively WhatsApp group constantly inviting guests to various activities, including salsa dancing classes on the rooftop—great for exploring all the island has to offer. The room is spacious and the air conditioning works well. I enjoyed my stay and would recommend it. They could improve the bar a bit, and the breakfast—both in terms of price and variety—could be better. It reminded me of a university cafeteria breakfast. The fruits could be served fresher. And if you’re a tea lover—forget about tea on the island, it doesn’t exist. Here, you’ll be drinking coffee. Three days are enough to explore the island in general. But if you’re coming for a diving certificate, plan for 6 days: the training takes 4 days, and you’ll want a day before and after to rest. Enjoy your time!

The best workers here! Azul marce Suellen nichi fry kewin Monica Sarita abuela xime Johany ale. The top floor bar is great and staff always host actives. I extended twice. Rooms clean and air conditioned. Still on the island and likely be back 🤙🏽

Great place to stay on a budget. Aircon works great. Location is near supermarkets and easy access to the city center. Rooms have plenty or room. Breakfast is great value for what you get. Only downside is Friday’s and Saturday’s they do parties on the rooftop and you hear it in the room. But they do stop at 2am. But besides that it’s a great stay.

Great place, súper welcoming team but mostly the super energetic Manuela, Flor and ayelen made my holiday una chimba