Vibe Hotel Canberra

This is our second stay at this hotel, and it has been nothing short of fantastic. The attentive staff thoughtfully addressed my requests, making our stay even more special. My son and I enjoyed a comfortable visit, and we wholeheartedly recommend this clean, welcoming hotel. The location is truly inspiring. I will always return to this wonderful place!

The hotel looks brand new, and is well positioned. The customer service staff were disinterested, and I did not have a positive impression on check-in, and when handling my room request. The room was generally tidy, however there was a prominent, baked-in yellow stain on the blanket, hidden underneath the top sheet. I asked for the bedding to be replaced at reception, who were not interested or very helpful. Needless to say, I was pretty grossed out. ||||The building gets 5 stars. Service and cleanliness get 1.

the room was nice and all but the lady at reception was quite abrupt and rude. no empathy no customer service. both times we interacted with her she was blunt and not flexible or helping us find a solution. really disappointed honestly. they’re your first point of contact. glad the other lady was able to step in and show some warmth.

I could not access the Hotel & Room Guide, Restaurant & Dining, or Order Room Service or see the minibar prices because it's all accessible through a QR code link which requires a reservation # that neither booking.com or the concierge desk can given me. Pretty unimpressed. The room itself was great but you need to actually give me some way to see terms and conditions and prices. Go back to printing booklets out if you can't figure out and test your processes. At the very least give me the number to access this basic documentation at check-in.

2nd time here and I'm coming again for a 3rd time. Love the service and location.||Rooms seem clean apart from a stain in carpet in one of the rooms and a strange smell which was quite strong as I stayed here before never had an issue. But the reception made sure I was comfortable otherwise is why I gave a 5 star.

Stayed over the weekend. The hotel is nice overall, but I had a couple of issues. The toilet cistern was malfunctioning, continuously running all night, and there was no maintenance available to fix it. Also, the shampoo wasn’t refilled at all. Hope these things get addressed for a better guest experience.

Worst customer service. When I checked in, I asked if it was getting a room service coffee in the morning was an option, I was told I could make a coffee myself in the room. I explained that I wanted a proper coffee that I didn’t have to make myself. I was told I could order one from 6am. At 6.15am I tried using the QR code to order room service, but was unable to navigate website. So I tried calling room service but there was no answer. At 6.25 I tried reception instead and was told I they didn’t open until 6.30, and they were currently setting up so I should call back at 6.35. At 6.35 I tried calling room service several times before someone answered. I explained I wanted a coffee and they said I should use the QR code to order. I asked where on the webpage I order because I couldn’t find it, they were unable to explain but then said they would take my order for a coffee. Then 5 minutes later they called me back a said they wouldn’t do room service for just a coffee. They suggested I use the QR code to order something else or come downstairs and get a coffee. ||I then showered, got dressed and went to check out (so I could get a coffee elsewhere). When I got downstairs to checkout, there were 7 staff members (3 in the cafe and 4 at reception), none of whom were serving customers, in fact 3 of the staff a reception seemed to be having a chat. I find it hard to believe that it was not possible for a coffee to have been brought to my room. Worst customer service Ive ever experienced at a hotel. I note the rating system for customer service starts a 1 and not 0; if it started at 0 that would have been my rating.

Popped in to have a preflight discussion with some old friends. The bartending staff were professional and courteous. The environment was relaxed and spacious. We had room to talk privately without someone overhearing the latest family gossip; always a bonus. Food was promptly served and above average. The premix refused to co-operate so the bartender went out of his way to ensure we had a contingency; really appreciated this touch. Overall, a pleasant experience and a credit to the staff at the time.