Maya F.
Yelp
I had such high hopes for this hotel. The views are breathtaking. The architecture is stunning. It truly is beautiful, the grounds are well maintained and it's very clean. However, I was left disappointed by my stay.
First of all, be prepared for a 15% service charge on ALL food, drinks and spa services IN ADDITION to your tip for the waitstaff. So, you end up spending an additional 30-35% on everything. There was also another resort and service charge of $500 upon check in. Their hotel car service is $220 round trip. You'll spend far less taking a taxi or Uber.
The service was very hit and miss. One day, the food and beverage service at the pool was fantastic, the next day, it was almost non-existent. Our food order was forgotten twice! And this was with only 1/3 of the resort booked! Super disappointing.
The food at Nido was excellent, but a family with 5 disruptive children, including a kid with a hacking bronchitis cough seated next to us was very unpleasant. We ended our meal early and left.
The service at Cielomar was outstanding, but the food was either flavorless or too salty, and overpriced. The cocktails, however were fantastic. The mixologist did a superb job.
The breakfast at Casero was consistently tasty, but the service was great one day and lacking the next.
The beach food and beverage service was EXCELLENT. The shrimp ceviche, tempura shrimp tacos and Guabajas were delicious. Heidi, Itzia and Sammy were friendly, attentive and wonderful.
The gym is spacious and clean. The spa was an incredible experience, from the facilities, to the ambience and the amazing massage. That itself gave this review an additional star.
Our room was beautiful. The outdoor patio with the soaking tub and lounging bed were awesome. The view was stunning. The blackout shade, however was broken and would get stuck every day, making a horrific screeching/scuffling noise. We called for a repair. Three men showed up, couldn't fix it, and said someone would return in the morning. It never happened.
The resort is beautiful, and it was surprisingly quiet. I thoroughly enjoyed the grounds, although the service was just so inconsistent. The service fees are absolutely ridiculous. I would rather just pay higher prices than feel like I'm being nickel and dimed for every charge. For the price, I would probably stay elsewhere in Cabo.