44kaem
Google
We have stayed at the Crown Plaza hotel in Victoria several times over the past couple of years and I had been our favorite place to stay. However, the last time we were there (3 nights starting August 8 for my birthday) we had a serious issue. There were bedbugs. At the end of our stay, I had 12-15 bites and my husband had three. They were NOT mosquito bites; all were on my body, in places where a mosquito could have bitten me. When we checked out we told the desk clerk about our experience. He immediately wanted us to talk with the manager, but as we were running late to catch the ferry, we couldn't wait, but he assured us that he would speak to his manager and someone would contact us regarding this matter. (As a side note, in the past, I owned a small luxury hotel, and ALWAYS made it a point to address any concerns -good or bad- immediately.0). I'm sorry to say, that next time in Victoria, we will not be staying at the Crown Plasa aaain..... nor will any of our friends. | Kae Mapel