Daisyjp61
Google
The hotel is well situated. The reception, lounge and bar areas are pleasant and the receptionist was pleasant when we arrived. Our room was nicely styled, with a separate toilet, although there was no hand basin, which was disappointing. The bathroom was large, the shower was great but overall it was poorly lit. The bed, made up of 2 single beds, was very large and very comfortable other than where the beds joined in the middle, which created a hard ridge. The wardrobe and shelving was large enough for 2 people staying for 3 nights but we needed more than 4 coat hangers, which were given when we asked for them. There are no coat hooks on any doors, so robes, towels etc had to be hooked over the towel rail. The internal shower door knob was loose, which we fixed with a tissue! There was a square WET patch of carpet in front of the TV, which looked like a repair, when we mentioned this to the receptionist, she came up to check, but called us later to say nothing could be done and that we needed to raise this with the manager the following day. It seems no one is checking rooms before guests check in. |The room service food is expensive, average quality and was cold when we finally go it! Breakfast on the other hand was really very good and the Sri Lankan member of staff was particularly helpful and pleasant. The outside courtyard is also lovely. |My main issue with the hotel was the lack of finesse, nothing was too much trouble if you asked, but you had to keep asking, e.g there was no water bottle left in the room one morning, coffee pods were not replaced daily, I could go on! Be aware that whilst I anticipated expensive drinks at the bar €31 is excessive for one double G&T! Thank you to the manager who refunded €14. Overall whilst we enjoyed our stay I think perhaps the hotel has become a little complacent, particularly as there appeared to be a lot of young members of staff in the reception area, who seemed to be doing very little other than chatting to each other and clearly they need some direction/ management.