Jeremy W.
Yelp
This was the first and last time I'll be staying at this place. When I arrived, I had been flying all day and was super tired and just needed to rest. It was a horrible experience from the the moment I got to the door. There are no elevators or sliding/revolving doors, so I had to carry my bags up a flight of stairs to get to the entrance. Once I got to the doors, I had to wait 5 minutes in the cold for someone to open the doors because they were locked. I arrived at the "hotel" at 1pm. The check in agent said that I was too early and check in wasn't until 3pm. So I had no choice but to wait. The lobby didn't seem welcoming at all. The couches were very uncomfortable. While I was waiting, I called around to other hotels and the Sandman down the street had availability and they would let me check in right away. So I went back to front desk and told him that I would like to cancel my reservation because I would like to book the Sandman because they had a room for me right away. The agent then checked his computer again, then miraculously a room became available. I can't imagine this place ever selling out that there weren't rooms available to begin with. So I'm not sure why they are so set on the 3pm check in time and don't allow early check ins if rooms are available. When I was finally able to check in, he asked for a piece of ID and credit card for incidentals, which is normal. What wasn't normal was that he took a copy of my ID. In all the hotels I've stayed at, and I've stayed at a lot, only one other place took a copy of my ID and that was a shady dump similar to this place in Hong Kong. I've stayed at Marriotts, Sheratons, Hiltons, Ritz-Carltons, Holiday Inns, Sandmans, Fairmonts, etc and none of those places ever took a copy of my ID. They've asked to look at it to confirm identity but never copied it. It seems like a shady practice to copy people's ID. To get to my room, I had to go up 2 more flights of stairs carrying my suitcases because there was no elevators to the rooms either. When I got to the room, it was a pretty small room. It was about the size of the main closet in the master bedroom at my house. It wasn't a bad size but it did feel cramped at times. There was no microwave or fridge in the room. There was only 1 luggage rack, so my other bags had to go on the floor. The closet only had 3 hangers, 2 of which were used by the robes. I needed all 3, so I set the robes aside and hung my jacket, shirt and pants. The washrooms/bathrooms are shared, which isn't bad but if the previous person using it doesn't tidy up after themselves, it makes it less usable especially during COVID. But it is what it is and it is a boutique hotel after all. The hamper in the bathroom had a dead spider in it. You'd think that housekeeping would have caught that and gotten rid of it since it was the only thing in the hamper. The only upside to my stay was probably the shower. The pressure was just right and the water never got too hot or too cold. As the old saying goes, "you get what you pay for". I just wish this was the case here. I didn't get anywhere near what I paid for. I definitely overpaid for this place. I would not recommend.