Victoria's Secret & PINK by Victoria's Secret

I am extremely disappointed with my recent experience at the Victoria’s Secret store at The Citadel in Colorado Springs. I received an email promotion clearly advertising 10 panties for $40, but when I arrived, the store was only offering 7 for $35. I showed the email to the staff and politely requested they honor the advertised deal, but they outright refused. It feels misleading and unfair to send out promotional emails and then refuse to honor them in-store. I made a trip specifically for this deal, only to be let down by the inconsistency between the advertising and what was actually available. This experience has made me question whether Victoria’s Secret values its customers’ time or loyalty. I expect better from a brand of this reputation.

Had a wonderful experience. I haven’t been to VS in quite a few years. The Hiring manager I met is pleasant and a joy to encounter. Tell him I will forever share his “pop-tart” joke ! 😀

Until yesterday, the only Victoria's Secret and/or Pink products that I owned I got from various other people. I always loved how the bras and underwear felt, they are super comfortable and feel like they are made with great quality fabrics. The reason I never went myself in the past was because the prices were way too high for my price range. But yesterday my sister in law told me about these deals that were going on: Pink had get $10 panties for $30 when you have their Pink Nation app, and bralettes from Victoria's Secret were $15. She showed me everything she got and I was instantly sold. I had to go and take advantage of the deal for myself. My husband took me and luclily I got to take advantage of both deals. I am extremely happy with the entire experience; The Pink Nation app is easy to navigate, cute, and fun, and I got some super great deals too. Also, no matter if I buy something or not, whenever I am in a Victoria's Secret store, the employees are always incredibly helpful. At the Briargate location, Victoria (super ironic and super great) was a phenomenal help to us, seeing as we've never made a purchase from these stores before. I am so grateful for the entire expereince and would definitely recommend it to any women looking for a great deal for great quality clothing. UPDATE!!!: Went in again today, two days after the last time I went in, to also take advantage of the 2 for $49 everyday bra deal they had going on. I got two great bras, one of which matches a pair of panties I got two days prior, and one of which I was gawking over while browsing the Pink Nation app. I previously gave Victoria's Secret and Pink a 4 wtar rating, but now I will change it to 5. The clothes make me feel fantastic and these sales give me big bang for my buck.

Once again I went to VC to get a bottle of my favorite perfume, Heavenly. There it was on the shelf sporting "Another" new look. I don't understand why they keep changing the look of the bottle. I understand the same thing is in the bottle but the bottle now is PRETTY UGLY and PRETTY PLAIN. I don't know what was wrong with the look of the last three bottles!

BRENDA AND PEPPER NEED A RAISE!! They are amazing and helped me so much to find the right product!! Thank you again

So my husband got me a Victoria secret gift card for Christmas. I’m not a shopper. Decided to go use my Victoria secret gift card today. A gentleman named Pepper had assisted me with check out. Super friendly, non judgmental and open. It was my first time there, I would recommend and go back because of the customer service Pepper provided.

Pepper, the assistant store manager, was so helpful and friendly. We had a great time chatting while I was checking out! Wonderful customer service and a very friendly staff. Thank you!

I was interested in an item that I found at the Chapel Hills mall location but they didn’t have my size. The associate was kind enough to call around and see if anyone had my size. The Citadel location had it and said they would set it aside. When I came in to pick it up from all the way across town they had filled a web order with the item I was told would be on hold. Unbelievable!!! I’ve worked in retail for 8+ years and never would I do something like this! When an item is on hold you hold it until the end of the day! I am fuming, as this was part of a gift for my husbands birthday. The only reason I’m giving 2 stars instead of 1 is because the associate who helped me was very kind and patient with me.