Victoria's Secret & PINK

Unfortunately I have to write this, first I want to send a big thank you to SHERRY and Maddie for giving me top tier customer service and women empowerment support not often is this found. They both have a true passion for what they do! Unfortunately the dark cloud of Audrey C has to be apart of this store she turned my 3 hour experience sour by thinking I was trying to steal. Sherry was the only reason I decided to step foot back in VS and spend anymore money. As women we know bras can be a love and hate relationship over the last year I have spent thousands of dollars in VS that just hung in the closet due to not being sized correctly or not having good styles that support my body, having an associate like sherry to take the time and knowledge to size me correctly and assist me in finding the right style is everything. I called to see if I could bring some of my bras I had brand new with tags for exchange for the right bra size and style after being correctly fitted I was told I could, when I got there to my surprise sherry was there y’all she so good she remembered my name from the week prior. After speaking with Maddie and Audrey Cordova the store manager they offer to give me exchange for in store items on the lowest price for the bras bc I could not pull my receipt up and they could not pull it up from my loyal account “ I was able to pull my bank transactions up from that store.” After getting fit I go on my hut for bras, I wanted to try them on, I was let into the fist dressing room. I am assuming that I took too long, I hear a knock on the door are you OK? Can I take any bras that you’re not going to buy? I am OK and I don’t have any at this time, five minutes later I get another knock saying the same thing, then the third time, at that moment I knew that somebody had an issue with me trying my bras on, as I get done I meet up with Sherry and she asked me how did they fit I told her I think it went OK but I also asked her if I can try a couple on so she can see and let me know her professional opinion, She gave me a couple bras to try on from the ones I choose to buy, she wanted to change the size and style, Audrey then comes and knocks a fourth time on the door and ask hours later, When did I buy the bras that I was returning? I open the door as I was in a bra no shirt on And said excuse me. I’m trying to find a bra and Sherry is helping me. I’ll be out once we’re done so she walks away and finds another associate saying something, so I knew she had a problem with me trying on bras for whatever reason. She was now targeting me as if I was stealing which is crazy because me and Audrey had already had an positive encounter where I gave her my name, Phone number, email address, loyalty number etc. for me to steal after that would be crazy, not to mention not my character and ALL BLACK PEOPLE DONT STEAL. Audrey even went as far as telling other employees to watch me due to her thinking I’m stealing. After Sherry brings me a few other bras and we find the ones that truly work for me I walk out of the dressing room give the bras I don’t want. Audrey approaches me, and I let her know then she has made my experience not pleasant due to her treatment while I was in the dressing rooms she gave me some lame excuse and says oh no that’s not my intentions, she walks away and proceeded to lie on me saying that I said that Sherry helped me with the bras that I was returning last week. Which is untrue I never said that! she was just doing her job and trying to get me to spend my money which she did a very good job because she got me back in the door. Audrey kept making a big issue making it very uncomfortable between me and Sherry, at that point I got the bras that I had in the bag paid for them and left. Due to Audreys unprofessionalism targeting and judgmental behavior. I left without getting the rest of my stuff that I had planned on getting. she did not know I actually came in there to spend a nice little bit of money with Victoria’s Secret. Audrey Cordova definitely made VS lose a customer.

The employee was very friendly and the cashier was wonderful with the sell. I'll definitely come back

Until yesterday, the only Victoria's Secret and/or Pink products that I owned I got from various other people. I always loved how the bras and underwear felt, they are super comfortable and feel like they are made with great quality fabrics. The reason I never went myself in the past was because the prices were way too high for my price range. But yesterday my sister in law told me about these deals that were going on: Pink had get $10 panties for $30 when you have their Pink Nation app, and bralettes from Victoria's Secret were $15. She showed me everything she got and I was instantly sold. I had to go and take advantage of the deal for myself. My husband took me and luclily I got to take advantage of both deals. I am extremely happy with the entire experience; The Pink Nation app is easy to navigate, cute, and fun, and I got some super great deals too. Also, no matter if I buy something or not, whenever I am in a Victoria's Secret store, the employees are always incredibly helpful. At the Briargate location, Victoria (super ironic and super great) was a phenomenal help to us, seeing as we've never made a purchase from these stores before. I am so grateful for the entire expereince and would definitely recommend it to any women looking for a great deal for great quality clothing. UPDATE!!!: Went in again today, two days after the last time I went in, to also take advantage of the 2 for $49 everyday bra deal they had going on. I got two great bras, one of which matches a pair of panties I got two days prior, and one of which I was gawking over while browsing the Pink Nation app. I previously gave Victoria's Secret and Pink a 4 wtar rating, but now I will change it to 5. The clothes make me feel fantastic and these sales give me big bang for my buck.

Angela the manager was very helpful in helping find a new men’s cologne. I was pretty surprised Victoria’s Secret carried men’s cologne let alone top quality. Thank you, I’ll be back again.

Once again I went to VC to get a bottle of my favorite perfume, Heavenly. There it was on the shelf sporting "Another" new look. I don't understand why they keep changing the look of the bottle. I understand the same thing is in the bottle but the bottle now is PRETTY UGLY and PRETTY PLAIN. I don't know what was wrong with the look of the last three bottles!

I haven't been to the store in the citadel mall for a while, great customer service from the time I walked in the door. Josh is AMAZING though!! Well definitely be back 👙

I am extremely disappointed with my recent experience at the Victoria’s Secret store at The Citadel in Colorado Springs. I received an email promotion clearly advertising 10 panties for $40, but when I arrived, the store was only offering 7 for $35. I showed the email to the staff and politely requested they honor the advertised deal, but they outright refused. It feels misleading and unfair to send out promotional emails and then refuse to honor them in-store. I made a trip specifically for this deal, only to be let down by the inconsistency between the advertising and what was actually available. This experience has made me question whether Victoria’s Secret values its customers’ time or loyalty. I expect better from a brand of this reputation.

Had a wonderful experience. I haven’t been to VS in quite a few years. The Hiring manager I met is pleasant and a joy to encounter. Tell him I will forever share his “pop-tart” joke ! 😀

Came here a few days ago with my husband ! This VS had everything I wanted and some ! The staff were all super friendly and it was amazing that we weren't followed around like other VS stores I have been too ! Amazing products , amazing staff and reasonable prices - I will be back

The manager almost made me cry, she was horrible and intimidating. I was here during my lunch on 5/18/2023 to use a coupon and she just completely barked at me when I was ready to check out. I asked to speak to the manager for how rude she was and for how uncomfortable she made me feel and she said she WAS the manager. I told her how she was being too abrupt because I also heard her interact with others, and she said she was the only one on the floor and that her district manager was down her throat. This was such a bad experience.

The prices are what you expect of VS. I went in during COVID so we had to stand on the blue line while we were explained the dressing rooms are closed and that they couldnt touch you during fittings. She asked if I needed a fitting and was prompt to getting another employee over to me who helped guide me through a self fitting. This young woman helped make sure I got my proper size even though I was wearing a padded bra. After cleaning the measuring tapes she lead me to some nice bras that were on sale and was able to tell me where other things I was looking for were. They also have signs suggesting sanitization and had sanitizers in several places throughout the store. Everyone was polite and helpful. The inside was organized and clean.

I went there today and Barbara was SOOOO HELPFUL!!! Thank you so much for your GREAT customer service. Will def be going back !

I love this wonderful place!!! My daughter is now a huge fan so we both get the cutes undergarments.... of course she is not allowed to get some of the things I get...

Wonderful experience shopping at VS today - staff are professional and assisted with making sure my daughter had correct size for purchases. They took their time and weren't pushy- she left without feeling awkward and happy with what she bought.

Was shopping for new bras, I had the best helper :) her name was Audrey! Make sure to ask for her if you want to find the perfect size.

This store is always a mess! It didn't help that they were rearranging a wall so there were clothes laying EVERYWHERE, I couldn't even look at the underwear because the girls took everything off the walls and laid it on top of the underwear table. I got so overwhelmed by the mess I just left. It would be nice if the employees acknowledged you too.

The customer service is excellent. I went in to use my birthday coupon and ended up getting offered another coupon in the store. After the sales and coupons I got about 40 dollars of stuff for free. The cashier even took off the change when I was already happy about my purchase and was willing to pay the difference without trouble.

So unorganized and such a mess. It's so small and gets too crowded. Customer service was not the best. Definitely will stick to the Victoria's Secret at Chapel Hills.

While the store itself has a great selection and nice setup, the customer service was severely lacking. My sister works for a VS in Florida so I know what their standards are. No service reps came up to me to offer assistance, there was no one in the fitting room, nor was I offered a fitting. The store was not busy, either. I will not be shopping at this location again. I went to the Chapel Hills mall location straight from there, and had much better service.