Franchesca Brianna De Guzman
Google
Went here earlier with my partner and mother-in-law for late lunch. We always loved the food here. When we arrived at 1:30pm, the ambiance was peaceful as usual, just the way we like it. Their security guard assisted us with the parking and Clark the server was very friendly and attentive. Their food is always good! It never disappoints. However, we were upset when they told us they can’t separate the igado sauce from the pork anymore (photo attached was from our previous visit). We totally understand the chef’s policy. I don’t usually give low ratings but I’m really disappointed with the other server who bust out our plates, the way he took our plates is really irresponsible. He ended up spilling a lot of vinegar in my louis vuitton bag. I don’t want to name drop but his colleague, Clark, knows his name. The server also had ego when we called him out, on his defense, he’s just newly hired, he didn’t saw my bag placed in the seat. I would understand if he just say that he’s sorry since I know he won’t pay for the damage. So, they just randomly spill food/condiments at their chairs? I don’t understand. Additionally, what’s inside my bag is my Passport and Passbook since we’re heading to the bank after. Thank God, there’s no marks but it really smells! Is that how Victorino’s train their employees? It’s kinda upsetting that they have staff who lacks basic hospitality.