Sara-
Google
This place went viral based off the drinks and the brunch atmosphere. I must say, everything you see that's viral take it with a grain of salt.
I will take ownership of the fact that, the birthday party seating amount was changed from 8 to 11 people. However, this was confirmed with the staff prior to arriving and they said they were okay with accommodating the large party. If they could not, they should have said so.
Food: Extremely small portions, overpriced and lacking flavor. We ordered tacos, and it was size of the bottom of a red solo cup, not even double tortilla, for a price point of $20 plus. I had steak over fries, I did not know they literally meant cut up steak over shoestring fries. What an absolute rip off for $27.00. Wings were ordered and they tasted like they were turning bad, we sent them back. Food is mediocre and lacking flavor, expensive for such small portions and just overall a disappointing experience. We had to get food after.
Tables/Seating: They squeezed in a table of 12 people on a tabletop of 3 tables. Absolutely ridiculous. I asked that they add a table or split the party to which the manager who appeared to be Irish kept saying he didn't have tables. I informed him they were getting paid regardless, so fix the problem, as we were sitting on top of each other. Sitting on stools with no backing, super uncomfortable, not to mention, we were by the door and the draft was cold, windy, coming through this heavy curtain that was useless.
Customer Service: Our server we had was rude, the manager was not polite, lacking customer service front of the house expertise, no sense of apologies for their shortcoming and the hostess is even more useless. I asked for a manager, she mentioned, she already addressed the issue with a guest from the party, I informed her this was not my question and my issue went above her pay grade. We had an issue with the bill and the server said she wasn't in "the mood" to deal with it. In addition to rushing us, walking away from the table when questions are asked, just overall disgusting with her attitude. We asked to remove her 20% automatic gratuity, as this is an option, so we could leave what we wanted.
Drinks: After 2 drinks, it becomes nauseating tasting the artificial flavor from the mimosas. I didn't understand why we paid for bottomless and instead of leaving the pitchers on the table with such a large party, server kept coming back, delayed. They tried forcing everyone to drink at the table, which how could you, if not everyone drinks and you have drivers? Nice little lawsuit on deck with this one.
Stay away from this location, they cram you into a small establishment, with tacky customer service and disgusting food for a price point which isn't reasonable at all. The manager, Irish male, dismissive, goes back and forth and I'm not really sure who's in charge of this puppet show. There are so many other locations in midtown and LES where you can get a better experience and bang for your buck.