VIDANTA

We’ve stayed at roughly 15 different mid-priced resorts in the Cabo / San José area over the past 30 years of annual visits. Unfortunately, this particular Vidanta resort has declined significantly.||We stayed here three times in the past and always enjoyed it, which made this visit especially disappointing. The resort has visibly deteriorated in almost every area. The main pool is no longer heated. Most of the pool furniture is dated, worn, and stained. The metal cabanas feel straight out of the 1980's, and most of the stained-wood cabanas are gone altogether. The beach palapas and loungers are in similarly very dated.||The concrete walkways around the pool are decomposing, and the exposed aggregate surface is uncomfortable and even painful on bare feet. Overall, the change in appearance and upkeep is genuinely shocking, given how well maintained the property was during our earlier stays.||At this point, the resort no longer meets the standards of comparable mid-price resorts in the area. It appears that renovation and maintenance funds may be redirected to Vidanta’s newer resort being built to the north. If so, this is an unfortunate situation for guests and especially for those locked into long-term Vidanta membership contracts.

An excellent place to relax and enjoy the good food they prepare or just a few steps away to a great selection of local restaurants. The security doorman Alejandro Antuna was a delight to learn Spanish from and has a very good understanding of the English language. He tried and always found other words to use to make sure the answer you were seeking was correct. He deserved Five Stars for customer service. We will certainly return and enjoy another great vacation.

We are members of Vidanta, and Vidanta Los Cabos is a resort that we have stayed at many times. Our trip was the first week of December, and the weather was mostly warm and sunny. We had a day and part of another day that were rainy, and three of the four restaurants have thatched roofs. We ate in a building that usually only offers breakfast, but all of the restaurants were serviced in that building while it was raining. Our unit was comfortable and had everything that we needed for our week. The food in the restaurants was very good, especially the buffet breakfast. The pool area is very large, although the main swimming pool is not heated. One section is heated and there were two hot tubs. The fitness center was well stocked. We are looking forward to our stay next winter.

We spent 8 days at the Los Cabos location. We enjoyed the small, quaint atmosphere. It wasn’t crowded at all. This was our second time at this location, but it had been 13 years between visits. Lots of growth in the area since then!|The weather was wonderful! The hot tubs and infinity pool were heated to nice temperatures.|All of the staff, in each area, were attentive and went well above and beyond our expectations. We especially enjoyed Manny and his Joy Squad colleagues. Lucino and Angel at the pool were fabulous! They went above and beyond to ensure we were cared for. |Of course, these properties are vastly different than Riviera Maya and Nuevo Vallarta, but that’s the point. The ability to exit the property with ease and be within walking distance of the supermarket, downtown San Jose, and experience the climate and culture is all a part of the uniqueness this property has to offer. It’s extremely safe and welcoming! It’s unfortunate to see others not see the beauty in this.|Some recommendations include visiting the Estuary (walking distance) and Santa Maria beach (taxi needed).|Grocery store is .85 miles away! An easy walk with a backpack. |Many restaurants across the street and in downtown San Jose. Open Table is easy to use and make reservations. Pricing is fair.|The Thursday night Art Walk is a must.|It’s very safe to walk!|The staff at Vidanta works tirelessly to ensure you have a wonderful visit and their pay is minuscule in comparison to their hard work. We always tip extra!!! |Didier was wonderful in the checkout process.|Staff at Samba are amazing! Christian and Alfredo to name a few.|Do not go to any presentations!!! It’s not worth it.

Warning,stay clear of time share! We werextreated horribly. We wouldn't upgrade,the sales manager Carlos.. his colleague called him a douce bag! Not a great start to a vacation! We didn't get ocean view that we asked for,which when your away for a bit,we pay extra for that but no ,we looked at a jungle. It looks luxurious...people are drawn in by that probably, however it's very expensive here,2 burgers 2 beers,margariita 150 us dollars! We complained about our room not being clean,the manager in that dept,offered us a free ride to airport,,15 dollar value! They could do so much more to make our stay accommodating but they are all about the dollar! We were told this building won't be here in 2 years ?! Scum of the earth preying on older people to upgrade,and very expensive! The customer service will respond to this saying please contact our customer service to make it look like they would like to try ....we've been stuck here,and you choose to do nothing,so there are many other nice places here,food ,booze included, I'd be very cautious,if you do decide! My experience wasn't great,actually felt very unsafe after sales presentation, where Carlos stated he knows where we live! I wanted a chair under our door for safety...I couldn't sleep! Hope this helps !

Beautiful resort. They have an amazing pool but it’s so cold no one uses it, not even the swim up bar. Square footage is not the same that is reported in the website. Food is average. The only reason I ranked it a 3 is because the staff is amazing! Ohh, they try to seek you a timeshare too….

We have a very nice room with a fabulous view of the ocean. Everything is clean and well kept. The staff are very friendly and helpful. Right from Eduardo who arranged our luggage. To Ale at concierge. Manny in the pool. Herme at bingo.

We had an amazing experience. The pool staff are awesome. We loved our servers Lucino and Angel, they were always so helpful and attentive.

We were reluctant to book here due to all these negative reviews, but we chose to anyway & so glad we did, we had a great time!! We own in Neuvo Vallarta (Grand Bliss level) & wanted to visit Los Cabos San Jose. Right away we said no to the updates/presentation & we weren't harassed by the timeshare staff the entire week, making our stay pleasant!!! We were pleasantly surprised with our nice room with a great ocean view on the 3rd floor!! The staff was friendly, the room & grounds were clean, nothing was broken in our room like others have mentioned & service was great at the pool & restaurants! Another review from the same time we were there said the place seemed empty, it was if you were comparing it to N Vallarta which is always packed. Keep in mind July is low season & the location & logistics of this place is different, its location is right in town & walkable to many different places. You aren't "stuck" there the entire time like in N Vallarta & this place is more geared for adults with older kids, we liked that it wasn't crowded. We met & hung out with 3 other families & had a great time & they were enjoying there time there as well. We ate dinner at the resort only 1 night, the other nights we went to San Jose where there are great restaurants including a few Michelin level places! We even got $800 credit for their 50th Vidanta anniversary celebration to use in the restaurants, poolside, retail & spa & no strings attached!! The gym could be bigger because it got crowded in the morning. Again, I am so glad we went here. You have to take the negative reviews with a grain of salt, for us its all about your approach & how you treat people, so I wanted to post a positive review!! The place itself may not be 5 stars but our experience was!

This was a beautiful resort that we signed up to do a tour with. We let the people know from the very beginning that we were not interested in buying a fractional timeshare with this facility, but were interested in seeing it and passing on the information to friends back home. We took the tour, and ate breakfast there. We were there for 2 1/2 hours. Our agreed upon time to listen to the fractional share speech was 90 minutes . Once they realized we were not going to buy anything, they were so rude and mean and nasty. They wouldn't even show us how to get out of the facility or where to collect our compensation for sitting through the tour. I have never been so afraid of how angry they were and not letting us out of the facility or telling us how to get out of there. I would never ever recommend this place to anybody. They had metal detectors going through all the entryways. It was really scary and the people are really mean and nasty. STAY AWAY!

Prepare to wait hours to check in or out. Deal with people who speak little to no english. Have your child cut his feet on the pool floor. Get charged for every minute detail of your trip and sometimes your electric in your rooms goes out. My advice is IF you like going to Mexico go to a place that wants to make things right and for you to have a pleasant stay. Or you can come to the vidanta where they will try to milk you for all you've got on you..

We did a presentation today 10/7/2025. We were quoted $229,000 dollars for a 2bdrm at their new, "prestigious legacy resort" that has not been built yet but will be in maybe 2027. We were asked if we owned another resort and we said yes with Hilton Hawaii, so they purchased our resort from us. We were satisfied because we no longer would have the yearly maintenance fee but we now get 4 weeks at vidanta but would only pay the weeks we used it, $2200 for a 2bdrm. We said immediately this is crazy expensive, so they said ok give us two of your weeks and we'll absorb the 2 other weeks and will give you $200,000 dollars back, so you only pay is the $29,000. We thought good deal! We're done with the Hilton and now have vidanta and only pay when we use our 2 weeks. We signed the entire contract, 6 hours later. We made it very very very clear to the sales rep umberto that we did not want to buy ANYTHiNG at the Sea Garden or Mayan Palace!!! They are old and run down!! We sit down with the final girl to review our contract and..... wow!!! We now own a studio which is a hotel room at Mayan palace and if we want a 2bdrm at the grand Mayan not at the " prestigious legacy"" In Los Cabos or any other resort we would have to pay for an upgrade!!! We called for Umberto to come in and he said, " you call me and I'll make the reservation for you!" What guarantee do we have that you will be here??? I want it in writing and he said he could not do it! He then returned and said you can have the 2bdrm for another $24,000 !!!! What a scam artist!!! A wolf in sheep's clothing!!! Beware of the dishonest people at this resort!!! Stay away!!! We will continue to go to Hawaii! They are truly honest!!! Hilton Grand Vacation all the way!!!

Do not come here. Pools are cold and being worked on with loud machinery! Absolutely no compensation for the cold pools and noise. I asked for a manager to contact me and no response. I'm still here and still waiting! I have been a member for 5 years and they gave me a 2nd floor bush view and said if i would attend another meeting they would upgrade me to a better view. What is the purpose of becoming a member if you don't get that upgraded view. PLEASE PLEASE DO NOT GIVE YOUR DRIVERS LICENSE TO THEM BEFORE THE MEETING THAT IS HOW THEY HOLD YOU HOTAGE!

The staff makes the difference at Vidanta Los Cbos, we have been coming here for years and they have been some of the most wonderful people we have met on vacation. The grounds are nice, convenient to San Jose del Cabo and our favorite "Mexican Italian" restaurant across the street. Some of the rooms are showing some wear but Vidanta is slowly upgrading them. We haven't had a bad room yet and we have o problem coming back next year.

This was my second trip to this location. My family owns a timeshare through Vidanta and the contract states we are to receive a room with an ocean view at all the properties. I requested this at check-in and we were put in a ground-floor garden unit. We received a call from the sales team stating they would move us to the 6th floor if we participated in their time-share presentation. We declined. Our original room had MOLD and WATER DAMAGE and was not very clean. See pictures. We requested to be moved. We were asked to check out at 10:00 AM and to wait 6+ hours to receive a new room the exact same on the other side of the hotel. This room also had mold in the shower, mosquitos all over the room a toilet seat that did not fit the toilet. I expressed my disappointment as the year before we had a beautiful room that was much cleaner and well-kept. They also decided to bleed a gas line outside our room for 3+ hours. I expressed my concern regarding the safety of this procedure. They offered us a handicap room one floor above our room still exposing us to gas fumes. The property and the pools are beautiful however I got a rash on my legs 2 years in a row from the amount of chemicals in the pool. We were super dissapointent with the customer service and sales tactics regarding the timeshare. Why would we want to upgrade or purchase another timeshare when this is how you treat your existing customers? They can certainly do better!

My family and I were just here and experienced a scam. A man named Jose Manzanares stopped as at the grocery store La Comer. He was wearing a shirt with a Vidanta logo. Vidanta is the parent company of Grand Mayan Resort. These people take advantage of tourists all the time and Vidanta as a company should be ashamed to allow this lack of professionalism He told us he would get our 6 year old and his dad two tickets to see the dolphins at Cabo Adventures for $40 total. He told me I can even take pictures. Once we got to the grand Mayan, we find out they don't have spots available. He calls them while we wait and gets it situated and tells me to pay $49 instead. We attend a 90 minute timeshare presentation. We did not want to buy a timeshare and once we told them that their whole attitude changed. They lady checking us out had a rude attitude. Then once we get to the dolphins, they told us we owe them $107 and we told them Jose booked this for us for $40. The lady was extremely rude here and would not talk to Jose, so we had to call him and talk to him. This wasted so much time and stressed us out. This was suppose to be a fun vacation with our child. After back and forth they arrive at the price of $49. I told Jose that he gave me his word for $40 and he should keep it. He absolutely declined and told me it's fine, and he changed his mind. This is dishonestly, there are no controls and checks in place. We also found out that our whole family could have seen the dolphin for just $90, so he did not offer us a great deal. These people take advantage of tourists all the time and Vidanta as a company should be ashamed to allow this lack of professionalism. The dolphin area also told me that I cannot take pictures of my family, so he lied to me. I do not want to ever return to Cabo or stay at a Vidanta resort. The resort I stayed at was called Viceroy and they did not have this type of fishy business but these people will pick you up from the grocery store and lure you in. I gave them 90 minutes of my time but they will not give you what they promise. I am attaching proof of the receipt. And price of two dolphin encounter tickets- which was suppose to be $40.

We love this place. My parents are Platinum owners here and we love how close it is to the water. One of the people that make this place so exceptional is the waiter by the pool, Celio Vazquez Hernandez. Since we started coming here, he always remembers us and treats us like family. To the powers that be, You guys are lucky to have such an amazing person working for you. The gym, however, is another matter. The employees working there are so incredibly rude. I will pay to go to another gym when I stay here again. Casa calavera, one of the restaurants beachfront is exceptional and the waiters are so much fun!

The location is beautiful but the staff at the front desk are horrible. To be more particular the worst staff was Sergio. He's absolutely rigid, condescending, overly obsessive with reservation check ins and exchanging money making it frustrating for the guest to check in smoothly. His customer service skills are absolutely below standards as he operates like a robot. He lacks all the necessary social skills needed for this environment. If you can avoid his attention to your needs you are saving yourself a frustrating moment. The rooms have very poor lighting and the shower water is rarely hot. The pools are very cold and not warmed up in lower temperatures such as high 60's low 70's. The spa prices are inconsistent. They have signs with a lower price in the spa but when you reserve it over the phone they charge the regular price. Be careful. It's extremely important to have the face of the resort to be polite, friendly and professional vs not robotic and controlling. Sergio needs a different position.

We caught mahi mahi on charter and brought it to the reserve restaurant in Vidanta property and the chef outdid himself. Price was $35 pp and he made it 4 different ways. Amazing ambiance and food was exceptional

Have had this timeshare for over 15 years. Every time we go to one of the resorts their lies get funnier and funnier. Nothing they tell you materializes as they only want you to upgrade and pay more. They will lie directly in your face when requesting a room change. They promise to change you after a few days and when the day comes they say there are no notes in the system and of course there are no rooms available at the time. Anyone new PLEASE do not buy anything they are selling from this resort and spend your money somewhere else that deserves it. The management here sucks! Can't fault the servers in the restaurants and servers at the pool, they work hard and are amazing. Other than that everyone else are bloodsuckers. STAY FAR AWAY FROM "VIDANTA ". Below is a picture of the view from my room

Pretty beach resort. Resort had a nice big pool area, a beautiful beach with white sands and palm tiki huts. Nice to have both options to sun bathe and swim. Staff was lovely and friendly. A slight disappointment was the food in the resort- poolside food and inside the restaurants not really great, so if it wasn't for that, I'd give the resort a higher rating.

Like someone else mentioned in their review, I too was very surprised to see a 2 star rating for this hotel. I personally loved my stay here and would stay here again. I do, however, see where some of the negative reviews are coming from. Immediately upon checking in, we were referred to someone to "give us information about the hotel," restaurants, facilities, etc. At the time we thought it was a nice gesture. However, now we realize it was their first attempt to get us to do the timeshare presentation. We advised the lady that we had excursions planned for the next few mornings and politely stated that we would get back to her. That was it. If you're that concerned about being hounded by these representatives, then just make up an excuse. Not that big of a deal. We didn't get bothered after that. I did see some of the representatives having breakfast with some of the hotel guests. But once again, it's up to the guest to say, "I don't need a free breakfast and I don't need a timeshare." Overall the hotel was great. There are several good restaurants at decent prices, the pool was amazing and the staff (not the timeshare people) were phenomenal. From the waiters in the restaurants, the bartenders at the swim-up bar, Francisco the water aerobics instructor, everyone was genuinely nice and attentive. Not sure if this was because we went during a pandemic and the place was a ghost town? But regardless, the staff seemed to genuinely care about our needs. My ONLY complaints are, on the first night, we turned the jets on to the tub and brown water or rust started coming out. It was gross but not the end of the world. Housekeeping came and cleaned up the tub. Also, as someone else mentioned the pool water was not warm. During the day in 79 degree weather it was fine. But as the temperature dropped, you pretty much had to get out the pool by 4PM or you would be freezing. Once again, not the end of the world and those two complaints don't trump my overall good time at this hotel. Don't let these negative reviews discourage you from going to the Vidanta.

Vidanta los cabos is NOT what it used to be. We have had great experiences at Vidanta's multiple locations, even 2 years ago here in Los Cabos. This time is different, the sales people are pushy and seem angry that we avoid their "breakfast or update" which is a bad strategy to try getting more money from you. They are persistent too. They have "rooms available" and will try to upgrade your room... we got a room in the first floor to begin with. Why can't they give us the better room to begin with, if they have it available and if they care so much about the client? Air conditioning broke down during our stay. That was absolute hell. Hotel seems empty; service is not as excellent as it used to be. The grocery store has nothing this time- no products. Even the food at the restaurant takes a long time to be ready. My worst Vidanta experience by far. Not coming back to this resort. If you can, avoid this resort; if you stay here, avoid the sales people. I am being nice by giving them 2 stars- the rest of the staff, housekeepers, restaurant staff, so very nice.

The property seems to be lacking adequate oversight from upper management. There are basic issues that could be easily remedied spanning from the restaurant staff(who are awesome people, but just need better training)to facilities management. The pools are beautiful but several tiles are missing or scattered on the bottom, leading to injuries on the sharp edges. Our power was cut mid day because of maintenance work for 2 hours without prior notice. There are several broken pieces on the stone steps leading to the pools. The foliage is dry with broken sprinkler heads everywhere. Other than that it's a nice timeshare where the name of the game is always to sell you more.

Very disappointed to say the least. Upon checking we noticed construction taking place and limited restaurants. Then came the sales pitch from a nice lady trying to tell us all about the resort and overlooking us being upset about the resort renovations. She was smooth and conniving but I quickly told her no-we are platinum owners and not interested. She tried hard 'until our room was ready' but we finally let her know after walking away-NO! They really try hard and it's sad watching victims being followed around my saws staff even at brunch (think following you around while you are trying to get a meal.). It's apparent after not doing the sales pitch tour, they put you in a bottom floor dated interior room which was musty and dark-we immediately felt like red headed stepchildren. Our view was a few trees and dirt! Disgusted, we headed out to tour the place and try to enjoy the resort despite the construction and bad room. Note: there is a large bathtub in the master suite with no privacy. First stop was the beach but, black flags was posted and the water is not swimmable. The current is too strong and dangerous. We did see a turtle come out of the water and lay eggs which was pretty cool!! Next stop, the pool which was the highlight of our trip. Being a pool owner, I didn't take the vacation to enjoy a resort pool but at this point, I had no choice but to try to unwind and relax. The pool was wonderful and extremely warm. It did have some maintenance issues with loose and missing tiles so be careful with your feet on the sharp razor edges. If it wasn't for the staff, we would have checked out early esp when the power failed and their generator didn't work! Think, no storms nearby but no power, AC or water--like a third world country. No one really gave us a straightforward answer about what happened to the electricity. And we had to keep purchasing water to drink and flush toilets because the water wasn't working. There was no notices warning people of the problem--Notta! No cell phone charging areas-zero power stations for 36 hours! Yes, you read that correctly, 36 hours. Note the generator did work for only 12 of the 36 hours. The generator powered one light in the suite and cold water--nothing else. All the food in the fridge was wasted and it was hard seeing at night without a flashlight or emergency lighting system. Just awful! During the outage we were provided a free breakfast which was nice but we were worried about food safety-fortunately we didn't get sick. We were told so many different stories for the reason behind the power failure. Unacceptable that we were never given the truth! Think about it-trying to sleep both nights without power in a hot room with insects that you couldn't see buzzing around wasn't savory! We did have to practically twist the staffs arm for a $100 credit for our misery which we used in the boutique. And Upon viewing our bill, we found we were being overcharged for drinks at the pool so watch your bill!!! The happy hour is strange so make sure you are being charged for happy hour drinks as applicable. For instance, Christian was our pool wait staff one day and he billed us for 5 bloody Mary's when we only ordered two and we had to send one back because it was awful and we asked Christian to take it off the bill. Think, cocktails are nearly 20 US dollars. Yeah! Also tips are included with every check. It's only 10 percent but when you are a heavy tipper like me, it's nice to know you are already being charged. Also, the first few days the drinks were watered down. Then a supervisor watched the bartender on day three of our stay and made sure the drinks were being measured correctly. We also had to watch beautiful horses on the beach all day in the hot sun where the owners claim to give them water at noon. From sun up to sun down-those poor horses riding tourists on the beach we're thirsty and tired. Was very sad and cruel! The food was delicious but pricey. Sunday brunch was awesome! But the sales staff following their victims around telling them what every dish was--seemed very obnoxious. The Mesquite grill didn't have the advertised specials available and many things we tried to order were not available. Wait staff were exceptional but it was dad you could not order items from the menu. The pluses-staff was amazing. Cleaning crew, entertainment crew, Luciano (our fav pool server), wait staff in restaurants, and a few customer service staff members made some of the misery worthwhile. If it wasn't for the kind and personable staff, it would have been a disastrous vacation. To close, this resort is a far cry away from being five stars and we won't be back! There is no comparison to the Vidanta in Puerto Vallarta. We expected something similar--very disappointing. Beware!!

Awesome stay. Was a little step to call after our trip to puerto vallarta. But well worth it. The staff was awesome. They go beyond the Call of Duty for you. My 2 older boys got into an argument and a little scuffle and punched one of the walls. We were very nervous to call and let them know what happened. They were there within 30 minutes and had everything patched and fixed we did pay a fee of course but they were very understanding and forgiving. We did do one of their presentations we did not purchase this time but maybe on a better year

I stayed here for a week in April of '19 with my then-fiancée (now wife). She booked our visit through Welk Resorts, and we were not looking to buy into anything. It's true that the employees constantly hound you about coming to presentations. This happens from the moment you arrive. (In fact, I think they purposely delay your check-in, telling you that the room isn't ready yet, in order to make you sit through one or two pitches.) This is the major drawback of staying here. My wife always told them that we weren't interested and so we never sat through a presentation. About halfway through our stay, the maids stopped coming to clean our room and we wondered if this was a tactic to get us to change our minds; it wasn't a huge deal except for the fact that our garbage started piling up. During our stay, it was a ghost town too. We thought it was because of the season, but after reading other reviews on Yelp, it appears to be the norm. If you like quiet and relaxed, however, it shouldn't bug you. In April, it wasn't hot enough to swim in the pool. And as other reviewers have mentioned, it's not safe to swim at the beach there. (Try heading south to Chileno Beach, an awesome little beach with white sand, calm water and snorkeling. It's about a 20-minute drive via Uber.) There is a day/nightclub that does play loud music at all hours. Since our room was located on the opposite side of the resort, it didn't really bother us. They have a regular bar/restaurant (Casa Calavera) that we liked and a fancier option that we didn't try. There's also SHOREbar, a cute little bar outside that's chill. If you don't go for happy hour though, be prepared to pay $17 for one cocktail! The resort is about a 20-minute walk from charming downtown San José del Cabo, and we enjoyed going there a few times. There are also some bar/restaurant options right across the street from the resort. The resort itself is small but very nice and well-maintained. The non-sales staff is friendly and eager to assist you. The rooms are large and accommodating (We made good use of the kitchen for meals.)--though, as others have mentioned, you can hear your neighbors if they're loud. Lastly, be aware that upon check-in, they give you Vidanta wristbands that will make you easy prey for anyone trying to sell you something outside of the resort. Unfortunately, you can't take them on and off.

I reserved The Grand Mayan Two Bedroom Suite at Vidanta Los Cabos five months in advance of my February 10 -17th 2023 vacation. Upon arrival I was told that they intentionally overbooked and that my traveling party would have to cram into a One Bedroom suite with One bed. My confirmed 2BR suite sleeps 8! What???!!!! I was then told by the supervisor that night and the surly, condescending hotel rep Jose behind the counter that it was just for one night. Are you F'n kidding me!! Those were the magic damn words and it was on after that! I was later told that because of the inconvenience they'd offer me $150, to which I laughed and declined. I said our room service would be comped that night and I'd speak to her manager tomorrow regarding a commensurate compensation package for our inconvenience. They promised to have us in our 2BR suite the next day shortly after 10am check out. I had to call several times to ask when we would be able to check in as it was approaching 5pm and we still were not notified that our suite was ready. Finally, I was able to speak to the hotel manager Francisco Villalobos to voice my new concerns and playback the original issues with overbooking. To which we came to an understanding that I would receive a $550 refund to my original payment method, comped room service, comped hotel taxes for the 8 day/7night stay and some complimentary champagne and other goodies immediately. 4 days later (today 2/15) I called his direct xt to ask what was the status of everything we agreed to and why is it that I have to continue to reach out to you to do your damn job and deliver on what FRANCISCO promised to make some of this RIGHT! To which he moonwalked a lot of it back, tried to again get me to accept a hotel credit (NAH) as we haven't and are not charging anything to our rooms as the entire customer experience at this resort has been nothing but EGREGIOUS and bait and switch practices and additionally, maid service was not service at all, they didn't empty our kitchen trash, replenish all towels, sweep nor mop our dirty floors nor change our linens and that was after we called each day to let them know we were leaving our rooms and they could come and CLEAN each suite accordingly! Also, the temperature was 50 degrees and they didn't have any heat and we had to call several times as we didn't have hot water nor light bulbs that worked!!!After repeated attempts to get Francisco on the line and in person, to add to the laundry list of mishaps and failures to deliver on what the hell we paid for, I took matters into my own hands and put a merchant freeze in my credit card and disputed the original charge for my reservation. We'll see how fast or if they'll act now. To be continued... I've been vacationing in Cabo for 24 years and usually stay at Sunset Beach and I've NEVER had an unpleasant experience until now. These folks at Vidante Los Cabos are the ABSOLUTE WORST and have absolutely no idea on how to manage a successful resort and provide an adequate customer experience. DO NOT STAY AT THIS RESORT!!!

1 star because property is nice. Has a grand entrance, nice pool areas and the spa is great. Minus 4 stars because of the rooms they put you in. They call themselves a 5 star property, yet the rooms are like a 2 star. Bottom floor, no sunlight, dark and musty with outdated furniture, flush leaking, stains on sofas etc. This was our first and last time visiting this resort; do yourself a favor and stay elsewhere.

Horrible customer service and charged us for a faulty club they gave us. Absolutely ridiculous

Vidanta doesn't care about its members. I had a week booked at the Grand Mayan for Christmas but got COVID and cannot attend. I asked to be rescheduled and was totally open on the date but they were unwilling to accommodate my need (again caused by COVID) unless I paid an additional maintenance fee of $450!!! I already paid for this week that was booked but they wanted me to pay again to use that week - totally absurd! I would not recommend the Vidanta company for a timeshare because it that was unwilling to make an accommodation/exception for COVID without making money on it!

This resort IS AMAZING!!! This was my second time in Cabo San Lucas, we stayed in San Jose which is about 20 minutes from SJD airport,and 40 minutes from downtown. This resort is breathtaking, I can't even began to explain. They renovated the hotel not too long ago, so the rooms,pool and everything else are new! They have 3 large pools, pool bars, waiters and staff constantly at your service. They have Herringbone, which is a chain high end seafood restaurant, Casa De Llavara which is a Mexican restaurant, SHOREbar, it's a bar and they have a little taco bus, and breakfast buffet everyday. The only annoying thing was that check in was st 5pm.. and downtown was a little bit of a drive, but we knew that coming there. If I were to ever come back to Cabo, I would stay here! Vidanta was great, the staff, aurora, cristiano, and Daniel.. were so friendly and so great. The activities were fun!! I loved this resort

The overall resort was under some construction likely due to the storm that hit a few days prior. But i want to share that our dinner at The Reserve restaurant was spectacular. The chef (believe his name was Yilmark) prepared the Mahi Mahi we caught earlier that day fishing. He did a spectacular job. Our server was excellent - believe his name was Marcos. And the food and beverage manager ensured from beginning to end that everything was to our liking. Fabulous employees all interested in making your stay wonderful. And the best shrimp tacos at the beach club pool! thanks vidanta and team.

If you are partial to timeshare salespeople who are vultures, beds as firm as rocks and cold showers...book your room We had a fully paid 7 night vacation that we paid top dollar for. I had absolutely no idea that the intention of this hotel is to gain timeshare owners. It was never explained it to us that we were required to go to a timeshare presentation, they told us that it was not mandatory. Upon arrival we were told our room would be ready in 20 minutes, it was obvious that the 20 minute time frame was just for us to be sat down with a timeshare host to pressure us into making a reservation for the full presentation. I was traveling with a woman, both of us single and both Moms. We explained profusely that we were not candidates for that type of expense or commitment- But they urged us to hear the presentation based on the fact that we would be provided with discounts during our stay. We compromised and told them we would go hear what they had to say and she made the reservation for the following day. It was a Saturday. When we got to our room it was on the first floor. The room was more like a cave, it was so dark and there was absolutely no way to let in ambient lighting. There was no sense of any ocean nearby. It was an awful room...and we were not looking forward to seven nights there. Within an hour of checking into our room a family was moved in next-door to us. It was obvious they had four or five young children with them and the walls were so paperthin that they may as well have been staying with us. We called to move our room but they said there was none available. The hotel was like a ghost town. The following morning we decided to skip the presentation because I can't imagine sitting and listening to someone trying to sell me ownership in a property that was like this. This was when our phone started ringing off the hook, again and again. When I answered the phone and spoke to the concierge she threatened us about not going to the presentation and when I explained to her the situation in our room and with the noise level and how unsatisfied we were she told us that she would upgrade our room at no cost if we promised to go to the presentation the following morning. We were moved at the very end of the day to the 4th floor- still not awesome, but a huge improvement. The calls continued to roll in incessantly. At this time I was also being harassed on my cell phone by various people involved in the timeshare sales and reiterating that I had to show up "or else!" My travel partner only spent two nights of the vacation with me and after they found out that she had left they told me they would not allow me to come to the presentation alone and that I was being charged the full amount for the difference in the room for the remainder of my vacation. I ended up cutting my vacation 4 days short, skipping the timeshare thing and accepting the repercussions. Home had never sounded better. This was a horrible experience, the property is beautiful but the customer service and the staff at the hotel was a appalling. I know this resort frequently sells it's timeshares through charity events and fundraisers, I would take great caution in ever donating your money for a "vacation" like this, regardless of the cause.

I was shocked to see the low star rating and reviews here on Yelp for this resort. This resort is undeserving of them. First, this is a timeshare resort. If you are able to book it on Expedia or Hotels.com, etc, you need to understand that. You will he asked to buy. That's the nature of timeshares. If you don't want the hassle, don't book here. Even those who have timeshares are expected to upgrade after a selling appointment. Luckily I am with friends who have the highest tier for Vidanta ownership so we have not been hassled during our trip. Second, the best rooms are reserved for timeshare owners. All rooms face the ocean, but some have a limited view due to the landscaping. It is still a beautiful view. Those higher up will have the most incredible sweeping views of the property and ocean. No- you cannot swim in the beach here. But that is nearly everywhere in Cabo. So if you didn't know that coming here, you didn't do your research. Grand Mayan has many chairs, palapas, & bar service on the beach. The pool is large and meanders through the property. There are loungers in the pool so you can relax while keeping cool. Servers will bring you drinks anywhere. Omnia is a day and nightclub on the property. It is exactly what I've seen in Vegas- although one day was so unbelievably loud it was offensive. The rest of the days have been bearable. The pool area features tons of day beds and loungers with pool & ocean views. The bars and restaurants are fantastic- try any of the tacos at Casa Calavera- delicious! They can be pricey- it's resort cost, not México cost. Happy hour is 2-for-1 starting at 4. I dare you to not get tipsy. Movie night at Shore Bar on Thursday- we watched Avengers. The people working here and friendly and accommodating. Shout out to Lucindo and Carlos at the pool, Joaquin at Shore Bar, and Luis at Sí Snack. How clean is this resort?? They HAND CLEAN each of the rocks in the landscaping. It's unreal. I've had an amazing week. This resort does not deserve its poor reviews from people who don't understand timeshares or Cabo. I would 100% come back. And hopefully soon!!

Room was aweful. Room had fingerprints all over the mirror when we arrived. Room had two cockroaches inside when we arrived. No view, hot water was luke warm, jacuzzi hot and cold water taps were reversed had to call maintenance to figure that out, old and out dated from from original 2009 building. First floor was underwater after 2016 hurricane and it was never properly renovated. Spa shower didn't drain properly and water poured out into the entire shower area of the spa. The new Omni day club makes the place feel like Cabo Wabo and Squid Row, I'm lost trying to figure out the theme the hotel is trying to achieve. It certainly isn't the Mayan theme, frankly it's a joke. The pool and jacuzzi water was cold, no one was in them. We're original timeshare owners from 2009 opening and they treat us with zero loyalty. The place has really gone down hill. I'm just depositing my 2weeks per year into RCI and staying at other options in the Los Cabos area. They don't care and told us to go to the presentation for upgrades ...sorry it doesn't work that way. I would never ask someone to upgrade after treating them poorly and providing such a poor quality vacation. The final straw on this trip was today they did not clean our room.

Omnia Day Club ruins this resort. 5+ hours per day you can't escape blasting bass, not in your room, not in the restaurants, and not even down at the ocean. Would never stay here again.

DO NOT DO IT!!!!!!! Worst experience of my life, timeshares misleading, holding us hostage for over 4 hours, refused to give us our incentives and threatened to charge use 300.00 if we left. Ignored that I was having an allergic reaction to something.

One of the most beautiful hotels I have ever stayed at. Super friendly staff and wonderful, huge and spacious rooms with even tear down service. Now the bad..... 1. Timeshare, beware. So far I have avoided these people but they will hound you. 2. This place is dead. Great for relaxation but boring if you are a teenager not old enough for the day club 3. You get woken by music early in the morning 4. Only one pool 5. Only four restaurants but the food is wonderful 6. No conditioner in the rooms, store or spa 7. Can't swim in the ocean and there are sand fleas on the beach. I have never seen a beach with fleas, yuck! 8. False advertising - the photos online are of some of their other properties and not this hotel. Keep that in mind, that this is a small resort with only 150 rooms

First time here, its been two days since hurricane olaf hit, they have only rooms on first and second floors functioning 36-48 hours after storm, no pools open bc glass from windows in em, all restaurants but one closed, all other amenities closed, and Vidanta is refusing to let any guests check in until 5 PM, and so many of the guests arriving are visibly and audibly angry bc staff saying pools And other amenities arent gonna be able to be used until tuesday at earliest. Thats half the time weve purchased. Fugure Vidanta could have given all guests due to arrive a 24 hr notice/option to cancel And/or reschedule. This is how vidanta attempts to encourage their guests to investin their properties? Dont ever use vidanta again. Third times the Charm i suppose

DO NOT UNDER ANY CIRCUMSTANCES ATTEND A TIMESHARE PRESENTATION AT GRAND MAYAN AT VIDANTA LOS CABOS Let me begin by saying that the Sales Manager (Gabriel) at the The Grand Mayan Los Cabos Resort was very inconsiderate, unprofessional, rude and downright insulting. I was essentially banned from the facility; security would not let me leave the immediate area until we located our friend with whom we had arrived. We were denied the ability to even purchase anything to help my nausea since I had taken medication before this trek which required food and had been promised "the best buffet in Cabo" so did not eat before I left our resort. The coup de gras, however, was when the manager told me that if I was unhappy with how I was treated I could make a complaint. He very quickly told me the company. I asked the manager to borrow his pen, that I had had full access to while signing the documents he required. He refused to let me borrow the pen, holding it very close like I was going to steal it. He instead got a generic Bic pen from his minions and graciously allowed me to use that pen. When I asked for his full name he refused to say more than "Gabriel"; when I asked the name of the resort he refused to provide that information; when I asked about the parent company, he refused to provide any information. Instead for any information I required he told me to "look it up" or "find it out yourself". As he was going back inside, I was going to walk out front to get a picture of the sign of the resort, since I had to "find it out" myself. However, he turned around and told me that if I left the immediate area I would not be allowed to return, leaving me essentially on the street. Security watched my every move as I walked around the small area to which we were given access. I was essentially given the option to abandon my friend or remain hostage on the outside of the building while security watched my every move after having been treated like a thief and a leper. Furthermore, he must have said something to the workers in the area before he left the area because when I went to borrow the pen again to write down the name on the shirts of the workers (Vida Vacations) the worker looked at me like I was Atila the Hun and was going to deny me the ability to write anything down. I just took the pen from the desk and returned it to her within 30 seconds. I cannot describe for you how extremely insulted, demeaned, and embarrassed I felt by these actions and the way I was watched. We continually tried to contact our friend to see where she was, but could not get a response. We contacted David who told us that he was with our friend, she was with sales people, and that we should just return to the resort. I was very uncomfortable with this after the way I had been treated and wanted to speak with her directly. He refused to allow us to speak with her. We later learned he was not with her at all, but had dropped her off and left her with the sales people at the other location. Our friend was finally able to get access to the internet so she could contact us and tell us she too was trying to get away. There is more to this story, but that is the most egregious parts of it. Please do not accept any timeshare offers from the marina, especially if they seem to be offering you the world, or offering to get of your timeshare. It is a waste of valuable time during your vacation.

This resort has many rooms with a view of thick shrubbery blocking all view of the beach and pool. When complaining about the lack of view and requesting a room change they give you the run around, make promises to change the room on the following day and then continue to lie to you about the resort being booked while you watch others get moved to higher floors with the view you requested. What a disappointment for someone who is an owner of a premium week in a suite of the Vidanta.

If you like loud thumping music both day & night - this is your place. Beautiful remodel but whoever thinks continuous loud music is an attraction is a fool - ban the beach clubs & music. Every one has their own playlists now - only thing worse then loud music is bad loud music.

Really, not even close to being nice. Looks to be a dated conversion to a Grand Mayan. New in name only. Had the 2 bedroom unit, but all we could see is bushes with mosquitoes. I was shockingly disappointed. Once they get you to become a member, you then get the shit rooms. I'm here on a relatives membership, I dumped my Grand Mayan years ago.... I'm sure this is happening with all timeshares. Such a bummer for Mexico. It could be a nice place (Mexico), but such deception with timeshares. And they actually try to sell you on this place. Beware!!!

Have stayed at Vidanta properties in Nuevo, Riviera Maya, and PV. All are nice resorts: beautiful rooms, fun and varied experiences, lots of restaurants to choose from. In contrast San Jose del Cabo Grand Mayan has been a major disappointment. Room is shabby (A/C & fridge were not working when we arrived- were since repaired), ants in bathroom. Sales reps are in full aggressive mode to "encourage" sales presentations. View is obstructed by tall oleanders, areas roped off, construction underway. The restaurants are not all open. Deli has baked goods that have been in case all week (same cake with same slice missing- which I ate on first day here!). The resort does not appear full- very few people here yet front desk insists there are no available rooms so we have to stay in assigned room. In summary: look for another place to stay when visiting Baja.

We paid for a Grand Mayan upgrade and got stuck in room with a view of Oleanders. Could not see the ocean, the pool, NOTHING. We were treated rudely when we asked for a room with a view. We were pressured to attend a presentation. We declined. I suspect had we agreed to the high pressure presentation we would gotten a better room. Ants in our bathroom, refrigerator adjustment knob missing and food froze, no cold water in bathroom sink. I expect better from Vidanta resort.

Stayed a week at the mayan and although i wanted to give the resort 4 stars, there were several issues which lowered the rating to 3 stars. The overall layout and amenities of the resort were beautiful and relaxing. There are many areas to relax, drink and enjoy the sunshine. It was off season and the resort was not crowded, but i can imagine when busy, it would be difficult to find open lounge chairs because of the chair hoarders. Old folks rushing out before 10 am and leaving towels or bags on prime spots to reserve their chairs. We would be out at 10 :15 and most chairs would have towels on it and their owners gone. Damn hoarders. My biggest complaint has to be the cold temperature of the pool. I dont understand managements theory with the pools, but i would think they would want their guests to go into the pool, not avoid it. They have 2 pool sections and for the entire week i may have seen about 4 people swim in them. The main pool with the swim up bar was always people-free. Message to management: more people in pool equals more alcohol sales. The water felt like the artic zone. The music from Omnia was negligent and not as bad as others reviews made it. Perhaps they lower it during the off season. Room review: we had a studio room and it was spacious, clean with decent balcony. However, u can hear the water running, draining, and flushing thru the walls. Resort gets a ding for thin walls. Hotel restaurant/staff review: good food, decent prices and exceptional staff. there are many walkable food places near resort, just yelp it. Have i mentioned the cold pool?!@#$?. The whole point of going to a beach resort is using their pool. It was COLD!!! They dont have jacuzzis, because they are never heated. COLD jacuzzis. Conclusion, resort in great location, clean, with friendly staff, beautiful grounds, but freakin COLD POOLS. Gonna stay at Hyatt Ziva next time. They had tons of people in their pool having a great time.

My wife and I just finished our one week trip at this resort. Absolutely beautiful from the outside and very friendly staff. A lot of these reviews talk about the time share aspect of this place but I wonder why no one has really mentioned the horrible quality of the food and drinks. We have stayed in many resorts in cabo before from all inclusive to 5 star resorts. The pricing of the food and drinks resembles those of a posh, 5 star resort, but has the quality and taste of an All inclusive. The only reason I am giving this resort 2 stars is because the staff were very friendly and attentive. To add on top of the food and drink being utterly disappointing, you definitely do not get what you pay for. For 500$/night + you would assume that you would get more than a 2-in-1 shampoo bottle and a, what seems to be already used, loofah scrub. The room that we booked was supposed to be an ocean view but we got bottom floor facing trees that happened to be getting landscaping done, so the whole time, we were constantly seeing landscapers through our window, able to look into our room. Definitely not a 5 star, 500$/night experience. What seems to be the issue with this place is management of this facility. It seems they want to rip you off and get away with every dime you can give. The staff are not the issue whatsoever, the management is. Do better Vidanta.

The rooms are 2-3 star at best, needing upgrading. Can't relax at the pool due to loud music from Omni. We were told in June that the contract was up with Omni in September, 2021 but that didn't happen. DO NOT ago to a Timeshare presentatio. They promise you things like transferring any other Timeshares that you may have...did not happen and they blamed a 3rd party (TRM], even though a Vida VACATIONS signed the agreement for it to happened. After reminding of this 2 times and almost a year later, they started the process. We wanted to get out of the contract because they basically defaulted on the contract and they said that we needed to cancel the contract within 5 days of signing. If we had known that they would not do what they agreed to/promised, we would have cancelled. We have been trying to communicate with them to get out of the contract, and they keep resisting, even though they have basically admitting guilt by cancelling the upgrade contract and reverting to the first contract, but not cancelling the original contract and refunding all monies. This is a company that we do not want to be a part of when they fail to honor the contract or follow up on what they agreed to...RUN, DON'T WALK away from VIDANTA.. they have other properties in Mexico, so be cautious. Companies like this can hurt the TIMESHARE Business in all of MEXICO, unless they change their business practices and follow through on contract promises.

The music and Bass is sooo loud even in your room from 12pm to 630 Pm you can't even sit in the beach with out blasting music .mamagement does not respond . you just not able to have peaceful time not with it at all go someplace else

Where do I start? First of all, we should be able to give this business zero stars. DO NOT ATTEND any Presentation by these disrespectful pieces of human waste! My wife and I were attempting to purchase some tickets at a local grocery store. The young man was nice enough when we tried to buy tickets for a dinner show so we agreed to attend the presentation. When he mentioned he worked for Vidanta vacations it did not ring a bell with me. It turns out they changed the name from Grand Mayan over to Vidanta in order to get away from the horrible reputation Grand Mayan has all over the industry (since we already own Timeshare) we understand what's good and what's "run away" status when comes to this company. They'll be super nice until you tell say "no thanks" and then they'll turn into your worst nightmare! Please be aware they'll pull a "bait and switch" game with you; the last person at the end will be a total piece of garbage... then they take you to front end of the business where someone will "pretend" to be concerned with your complaint and the try to sell something again...this place is a complete joke!!! If you see any sale people trying to sell you anything having to do with Vidanta or Grand Mayan run as fast as you can!!! The private residence waste sellers are not worth talking to.

If I had an option for no stars, I would. This place was like a ghost town. Came here on a presentation. The rooms seems to be a bit outdated. The breakfast they served us was great. As we got deeper into the presentation and they learned that we're not interested. They started treating us like shit. We even had to walk back to the front entrance on our own. Then, the last sales girl, after going through 3 others, was rude and made some rude comments to my friends. We told them it wasn't the time. Had it been the right time for us, we would possibly consider buying their "private residence club". However, with the was we were treated and the sales girl comments, we are no longer considering this place. It's been over two week and we have yet to receive our promised gifts. I emailed the person in charge of sending me information regarding my gifts and he has not responded. This place is a joke! Stay away! So, we finally got our voucher for the promised airline tickets. But, there are several steps before getting the actual tickets. Once they send you the voucher, you have 30 days to send in $25 to reserve the certificate. And, we did just that. A week later, I received a letter saying my money order and certificate cannot be process because the voucher was a photocopy. Well, how the fuck am I going to get the original voucher if it was emailed to me you dumb ass bitch. This is a total scam! Do visit their place, don't buy their place, and don't even talk to these dumb ass bitches.

I have visited this resort several times and it has now been ruined by the adjacent OMNIA CLUB. I will never return although I have enjoyed this property in the past. Loud obnoxious DJ screaming all day Friday -Sunday from 11 am - 7 pm. Pounding bass and rap music at such high levels that you can not even have a conversation in your own room with all the doors and windows shut. What a horrible experience. Forget about being outside by the pools, beach or in any restaurant or bar for the entire weekend. Unbelievable that they have ruined this property.

Great experience! Be prepared to be hassled by time share sellers. Shake em off and enjoy your experience! Restaurants within the resort lovely. And there is a small strip to walk with cafes, shops, & more! Very very polite employees. I recommend the master suite because I got it with the bathtub, With jets!!

Wish I could give them 0 stars. HARD PRESSURE SELL. STAY AWAY. Go to a more beautiful place without the hard 4 closure pressure: Hacienda Encantada! UPDATE: after waiting 1.5 HOURS for the rental car/ no reservation was made, the Vindata creeps never called the car company at all and now we may not get the week long car they promised. Please learn a lesson from our experience. Stay FAR AWAY FROM THE GRAND MAYAN, OMNIA, and ANYONE WORKING FIR THEM.

So we were bamboozled into a time share meeting here. We tried to buy a sunset cruise but we were given the cruise after we paid cash and then told we had to go to the breakfast. We were held there for 4 hours. We made it clear we were not able to buy anything at this time for financial reasons and to be clear, the salesman and his boss were disappointed but cool. On our way out we were met with another woman, I think her name is Maria. She was so rude and disrespectful that any thoughts we had of purchasing were immediately destroyed by her bitchy demeanor as if to punish us for saying no. She ended by saying "You know if you want free stuff, just know it will cost you 4 hours minimum." What a bitch! We just wanted a sunset cruise! We didn't care about the other stuff but the cruise salesman clearly had an another agenda. I am already an owner at Westin where I have never been treated like a freeloader. And from now on I will have them make my reservations in Mx because no one can be trusted. But this place, they must be despicable because if this woman is so rude when people don't buy immediately then I cannot imagine why anyone would buy ever! Again, any thought I had of changing over is dead after meeting her. Stay away from anyone with a Vida Vacations tag.

RUN! I made the mistake of buying at Vidanta in Cancun.. twice... I made reservations a year in advance at this location and was promised "no more mistakes" after a horrible second stay at Riviera Maya. Arrived today.. stated the room I reserved was not available... A one bedroom... but I could "have" a studio... Stated they are full... The place is dead.. also wanted me to sign up for another attempt to sell me on another offering... As always Vidanta promises much and delivers little.