Tammy R.
Google
Be careful booking here. Front staff are rude, rooms are old and run down in certain buildings and they will put you there until you drop bad reviews on their website. Electrical plugs don’t work. Bare bones, no shampoo, conditioner, body wash, etc. provided. Sheets are ripped and dirty. Mini fridge is the smallest I’ve ever seen and rusted out. You do not get at all what you booked, they put you in the oldest hotel that has fixtures rusted out and you can barely get the taps to turn on in the bathroom. There’s no air conditioning. Room was dirty with hair in the bathroom. Mirror has fingerprints all over it. Took 4 hours to get our luggage, totally unacceptable. I’ve stayed at some pretty bad resorts here in Puerto Vallarta, but this one is the worst I’ve ever stayed in. Staff don’t care, just tell you that’s all that’s available and to call the booking line when it opens, they just keep transferring you to other departments and nothing gets resolved. I would also give this place a 0 if I could. My husband finally was able to talk to a front desk staff member that resolved our room and moved us into what we had booked into. New room is clean in different building. Wasted 1 whole day straightening this out. Sad.