VidantaWorld

We came here to watch the Cirque du Soleil and this review is just about the venue. We've lived in PV part-time for years, and it's our first time here, and the place is amazing. We Ubered from ZR and got dropped off in the area, then a mini shuttle took us to the main spot. The grounds are super well-kept, and all the plants around are looking good. The lagoon is gorgeous, and so is the water feature. We didn't do the dinner and show package at the Cirque; instead, we grabbed an early dinner at one of the pavilions. The staff are friendly and helpful. The cocktails are incredible, I wanted more, but I knew they'd give us champagne and appetizers during the show. The food is pretty decent. I got the cochinita pibil, and it was tasty. The half roasted chicken is delicious. I probably won't come here often because of how far it is and the traffic.

Wow, just WOW!!! An amazing show. The best we have seen. Worth the money!!! One of the best meals and presentation EVER. Staff extraordinary. Desserts out of this world. Must Do. The grounds around arena were Amazing. Loved every minute of it from start to finish.

We went to Ludo. AMAZING! And dont forget the water shows afterwards. Yes, pricey, but worth every pesos and more. We had the incredibly presentation of dinner and desert before the show. The show was outstanding.

Horrible! Prepare to waste a lot of your vacation waiting for transportation, waiting to order food, waiting to receive your food, waiting on hold, waiting for the app to work. Don’t waste your time and money. Go somewhere else!! We are staying in the Kingdom of the Sun building, and it takes a minimum of 45 minutes to get anywhere (restaurant, main pools, beach). They don’t have enough transport carts to handle the volume of guests. The central plaza transport station is a mess. See the picture to see what you’ll experience, hundreds of guests waiting for their ride back to their hotel and none of them know which ride is the right one. Everyone just shouts out their building every time a tram drives by to see if it’s the right one. They need to create a second transport hub and divide the traffic between the two, and they need to add more trams. The other major issue is the mobile app.. It’s very slow and unstable. You can’t log in (see other picture), so you can’t book any reservations (meals, golf, massage, tennis etc) through the app. You have to call the front desk and ask to be transferred to the right restaurant or golf pro shot and then wait/hope someone picks up. But because the mobile app doesn’t work for anyone, everybody is trying to call, making it impossible to get in touch with anyone. The phone is either busy or you get stuck on hold. See the picture to see how I sat on hold for 28 minutes only to have them hang up on me. This is part of the daily routine. Many of the event descriptions are incorrect. Also the app doesn’t have navigation capabilities like the Vedanta in Riviera Maya. It has a map, but it doesn’t give you instructions on the faster route to your destination. This property is massive and overwhelming. Getting around is very difficult, especially at night. They’ve built a beautiful property, but they have not figured out how to run it properly. They spent all their energy on making the complex big and making it look nice, but they lost sight of the customer experience.

Wow, what an amazing addition for tourists in Puerto Vallarta. The Cirque du Soleil Water & Dinner Show was fantastic ! The short ribs on the menu were tasty. The ambience was 5 * plus . Can't wait till the rest of the BON ( Beauty of Nature) Luxury Entertainment Park is open at the end of this year. Apparently lots of restaurants ,bars ,shows, rides, theatres, concerts and the PGA Annual Mexican Open is hosted here too. Michael Buble, Lionel Richie, Gloria Gaynor, Michael Bolton to name a few of the concerts.

Attending Lionel Richie concert. The show was scheduled to start at 8PM. It is 8:54 now and still there is no one on stage. Even old videos were repeated a few times. The beer cup is about 1 litter and cost $250 M. Feeling like being ripped off.

I can't say enough about the wonderful staff, food and entertainment here. I treasure my membership.

Be careful booking here. Front staff are rude, rooms are old and run down in certain buildings and they will put you there until you drop bad reviews on their website. Electrical plugs don’t work. Bare bones, no shampoo, conditioner, body wash, etc. provided. Sheets are ripped and dirty. Mini fridge is the smallest I’ve ever seen and rusted out. You do not get at all what you booked, they put you in the oldest hotel that has fixtures rusted out and you can barely get the taps to turn on in the bathroom. There’s no air conditioning. Room was dirty with hair in the bathroom. Mirror has fingerprints all over it. Took 4 hours to get our luggage, totally unacceptable. I’ve stayed at some pretty bad resorts here in Puerto Vallarta, but this one is the worst I’ve ever stayed in. Staff don’t care, just tell you that’s all that’s available and to call the booking line when it opens, they just keep transferring you to other departments and nothing gets resolved. I would also give this place a 0 if I could. My husband finally was able to talk to a front desk staff member that resolved our room and moved us into what we had booked into. New room is clean in different building. Wasted 1 whole day straightening this out. Sad.