Vienna House Easy by Wyndham Berlin Prenzlauer Berg

Our Belongings Were Stolen! Zero Security! My boyfriend and I stayed at Vienna House Easy by Wyndham Berlin Prenzlauer Berg between 24-28 September 2025. After checkout, we asked if we could leave our luggage for a few hours and handed it over to the reception before leaving. When we returned home and opened my boyfriend’s suitcase, we were shocked to find that a brand-new, sealed perfume package belonging to him was missing and a small black pouch of his had been opened, with the perfume inside stolen and the pouch left open. This means his belongings were stolen while his luggage was under the hotel’s supervision. This is absolutely unacceptable, security and trust are non-existent here. We have been trying to call the hotel but cannot reach anyone and are getting no response.

It reminded me of a cheap motel from the 80s, with a lingering aroma of cigarettes, a constant scream of sirens from the road below, staff who would rather you werent there. The carpets were all stained, our bathroom had broken tiles and black mold, our blinds were broken so they didnt shut and hot water changes temperature like a president changes tarrifs. And to top it off the hotel carpark was full so we were recommended to park at the Contipark around the corner who kept our car hostage as all pay machines were broken. Only good thing about our stay was the (additional cost) breakfast. We wont be back, and suggest others avoid this place also

Arrived 11.30pm via taxi from airport. I would suggest getting the train FLEX from airport and then the tram as having used there rail system during our stay, it’s great. Plus the taxi cost 70euros. Train would have cost about £8 each.|Hotel- staff are so lovely and helpful. Breakfast was a huge variety suiting every nationality. |Room - very clean and big comfy bed, only one pillow which suited us but I’m sure you can request another if needed. Courtesy bottle of water on arrival. No kettle but we didn’t miss one as breakfast had lovely coffee machines and tea choices.|Tram stop 2 minute walk, direct tram to centre 20mins. We download the app BVG and bought the 24 hour ticket for about £8 which saved our legs. |Would definitely use this hotel again.😊

Positive: i loved that i could use the amenities at the other hotel, loved the coffee options at the hotel, the location, and sstaff. Negative: the plumbing seemed to be an issue in my bathroom and throughout the hotel. but, the staff were very helpful!

TV was damaged in the first room. In the replacement room the towels were 100% missing. Those are such basic topics which the hotel cannot handle. Don‘t go here!! Waste of time and money. As the hotel manager asked for my room: I was booked at room 274 on June 16th, 2025. I spoke with the reception which than gave me room 774. By the way - the airconditioning was also not properly working. We were a group of 23 people which experienced the same with the room temperature.

The hotel has no own parking, but the next hotel has. My room was bigger than the others, but the bath quite small. Unfortunately the bath was not completely clean (some hairs). The breakfast was somehow boring and I missed smiles and hellos of the staff. Nonetheless, the hotel is ok.

Very good hotel with effective air conditioning inside the room. The room is very good equipment with nice an comfortable bed as well furniture 🪑.

It is a good hotel, value for money. It’s clean and has everything you need in a business trip. Location is also good. If you attend event in Station Berlin it’s only 5 min walk. Breakfast is good but not included. I paid 18 euro. Reception service could be faster and more friendly.