40francescam
Google
We booked this hotel for one night while visiting the region, attracted by its position and the positive reviews. We unfortunately experienced very bad service, and sub-optimal facilities and confort of the room. Just after checking in, as the only customers at the reception on a calm afternoon, we found that the safe in our room didn’t work and called for assistance. As the problem could not be fixed, the staff suggested we change room but left us waiting for 30 min. When we called to check what was going on, the manager told us they were busy and we should wait. Upon insistence, she took us to another room, where we had the same problem. Instead of acknowledging the problem and trying to solve it, she had a very impolite and nervous attitude, asked us again ‘if we really need as safe’, and insisted that they were too busy and we could anyhow leave our things in the room because in any case all hotel staff had access to the safe. With no prospect for a solution, we decided to proceed with our tour. In addition, the TV worked intermittently, which we did not bother to signal at that point. The location of the hotel is very convenient. The room layout is not very rational and may not work for all visitors. The sink is in the room, not in the bathroom. The shower is separated from the room by a glass wall, which offers little privacy if you are sharing the room. There are other nice options in Schaffhausen, which we will consider next time.