Bruno G.
Google
I had a very disappointing experience at Strahan Village. According to their website, the restaurant closes at 8:30 PM, while Google lists it as closing at 9:30 PM. I planned my evening based on the Google hours and arrived around 8:20 PM, only to find the restaurant already closed. The receptionist was unhelpful and insisted I should have checked the website. When I pointed out the discrepancy, she reiterated that the kitchen stops serving at 8:00 PM, and that the information wasn’t clear on the site.
It’s important to note that this is a buffet-style restaurant with plenty of food options, so it would have been easy to accommodate me. Instead, I was sent away hungry. I explained that I was staying at the village and was hungry, but the staff showed no willingness to help.
On the phone with the manager, I was told that they only accept guests who made a reservation before 8:00 PM, and that the kitchen stops serving at 8:00 PM. This information was not communicated clearly beforehand. Ultimately, I was left without any dinner options, and the staff were unresponsive and dismissive.
Because of this poor service and the misleading information, I’m giving them one star. They really need to improve their communication and customer service.