Villa Agrippina Gran Meliá - The Leading Hotels of the World

A great hotel in a great location. We visited with our 8 year old grandson and he absolutely loved it - especially the pool and also our hot tub. |Our garden suite was a bit of a trek from reception but so so worth the walk. Lots of room to spread out with a large lounge and huge bathroom.|The pool was large with a fair number of loungers and seats and the pool bar team worked hard to look after all the guests. I had seen a few comments that service was slow but our experience was very positive.|Breakfast was great with a large selection of hot and cold dishes and again service was attentive and friendly.|We dined in the bistro twice and the food there was also excellent.|If you’re coming to Rome with children I’d put this at the top of your list! It’s not cheap but it is value for money.

This could have been the best hotel in Rome: a great location, a beautiful pool, an anniversary gift in the room, Italian cuisine… but! We were greeted at the entrance by a porter who was vaping. One of the restaurants was closed for a private event, and the one where we had lunch felt somewhat neglected. The room was very dark, and at night we had to call reception because the air conditioner couldn’t be turned off—it was blowing so hard that my nose froze. Breakfast was very average, and interestingly, any egg dishes (other than the scrambled eggs on the buffet, which I couldn’t eat) as well as porridge were available only for an extra charge. The buffet itself was quite basic. Yogurt was only cow’s milk-based, and the desserts weren’t great. I haven’t been this disappointed in a long time. On the positive side, I want to highlight the breakfast service staff, the spa team, and the excellent coffee. But the most unpleasant surprise came at checkout: a 5% tip was added to the total bill without any prior notice. At first glance, you wouldn’t even realize it was there. We always ask for a breakdown, and these 5% really surprised us. They were, of course, removed immediately, but the bad taste remained. I think that with the prices charged for food in the hotel—food that, frankly, doesn’t meet 5-star standards—it’s inappropriate to add an extra percentage without informing guests. In the end, you’re left with a strange impression: a stunning place with all the potential to be a top-tier experience, but due to staff errors or hotel policies, it fails to truly delight.

Overall this is a good hotel but for the price you pay, it should be better. We stayed late May 2025. - Hotel is spacious and well maintained - Rooms are decent size by European standards and high quality - Breakfast is what you’d expect from a hotel with a moderate number of guests. Staff are attentive. - Pool is nice size and relatively quiet. Water temperature is too cold. Pool service is poor and pool side bar is closed / not staffed. WiFi doesn’t reach pool. - Bar looks nice but seems to be constantly closed or at least unstaffed. - On our first night, our room lost power. After about an hour we were offered another room but the situation was not well managed.

A very family-friendly, relaxing, beautiful experience in Rome! The beautiful pool was a huge bonus when visiting during the summer. The food was amazing! The rooms were beautiful and had everything we needed. The staff was super friendly. Could not have imagined a better stay in Rome!

A bit disapponting experience, below expectations. Great property with all the facilitiea you may expect (I loved the pool and outdoor seatings). Rooms are small and bathroom not really guests friendly. Service is good but a bit disorganised sometimes and not enough focused (they messed up with our suitcase during check-out). Concierge not really friendly & helpful (they are just busy typing on their computer). Be careful to the 5% tips added at the end of your bill, quite surprising!

We had an outstanding stay at Gran Meliá. The staff and hospitality is exemplary. The location is great and pool is exceptional as well. Staff members are always cheerful and helpful. 10/10 would recommend and definitely come back. A big shout out to Marisa and Hasan.

Poorly managed overall. The rooms prioritize style over comfort, with furnishings that look good but aren’t practical. The bathroom is extremely small—barely enough space to move. Service leaves much to be desired; the staff seem untrained and disorganized. The pool area is also disappointing, with undersized umbrellas and limited shaded seating. Unfortunately, I would not recommend this place.

A lesser known gem. What a surprise to find this beautiful oasis in the city of Rome. |The pool is fantastic and the public spaces all beautiful, in keeping with the Roman surroundings. All of the service is very friendly and efficient. It is well situated right over the river near Vatican City. The restaurants are also great

It's an oasis for traveling gladiators Like a tropical island Well situated off the beaten path With a very well trained accommodating staff The rooms are excellent with very good AC And the breakfast buffet is outstanding Melia is a great place to stay in Rome, but not inexpensive

Rome was phenomenal!!! The Gran Melia is definitely on the list for the revisit!! The WHOLE staff was spot on and never dropped the ball with nothing and do mean nothing. The ambience, the quality of bedrooms (sheets, towels...etc.) we're always kept clean AND most of ALL the service levels were beyond my expectations. The staff were so punctual and responsive. This my fellow Yelp nation is the ideal location when visiting ALL touristic spots. Breakfast and lounge was amazing!! All I can say is "when in Rome"....Enjoy!!!

As we arrived the people were nice and we were showed right to our room. The room was okay as it was right next to the service elevator for the staff which ran all night long and we could hear every time they used it. The WiFi was also not the best in the room and kept losing service. With work I had to go to the lobby to get service unfortunately. The room otherwise was nice as there was a lot of space for every thing and cool features. We originally were in the premiere suite. Although on our second to last day staying there the ceiling started to leak. There was water leaking from the ceiling was a steady stream into the bathtub above. I called the front desk and they said someone would come and check it out. While waiting there was two other spots of the ceiling that started leaking into the bathroom. After 30 minutes and calling twice no one came to check on us or told us what to do. We packed up all of our stuff, stored it as we had to leave for a tour we didn't want to miss. Talked to the front desk on our way out and they stated the people above ours they could not get into as they had the privacy placard up. So they were okay with just letting our room flood. They said they would call us for a solution. They never called until I called them hours later and they said we have a new room. I understand and appreciate the new room but there was no since of urgency or no hey how can we help you effort from the staff. Moving on the junior suite was nice and spacious and had alittle bit of a view. The Hotel restaurant was good with many options. The breakfast was also yummy with a great spread. The hotel was close to the Vatican City for our tour but it is about a 30 min walk to any other tour attractions.

This is a five star hotel located less than 2km from The Vatican. Nestled in its own walled-compound, everything about this place says "upscale." Rooms are modern and well appointed but a bit small. Even the garden suite was small. Modern plumbing, appliances, well stocked mini bar and superb bedding was appreciated. Definitely would appreciate a proper, locking, sound proof bathroom door and a tub that wasn't so slippery. The place has two restaurants. Food in the fancier one was good, but not Michelin star quality. Night chefs seem to provide better consistency than day chefs. Location: 5 to 15 minute cab ride to most major sights in Rome. Staff was nothing short of superb from the valets to the reception, concierge and wait staff. Areas of opportunity for improvement: bathroom doors are awkward. Bathtub is hard to get in and out of even for young nimble people. Toiletries could use a bump up in quality. Curtains are so long in length, they take up floor space. As I said, the grounds are lavish and upscale and the staff was simply wonderful.

The customer service and amenities have been five stars and two thumbs up. The hotel is walking distanced to many attractions yet far enough off the beaten path to feel secluded and pampered. The pool and restaurants have been superb, Sat and Tues they have love music pool side.

I would give 5 for overall beauty, but the food was not great. We had to send a couple things back. Because this can happen, I still want to leave accolades and much warmth of heart for the staff at Gran Meliá. It's a haven. Beautiful pool and spa - exceptional rooms. We had truly relaxing nights here and the vitality pool in the spa is not to be missed. Sofia, Daniela and Antonella are just the BEST at their jobs.

i don't get why this hotel gets only 3 stars on Yelp. it's probably one of the best service to find in Europe. unfortunately hospitality is not on the high level in Europe and finding something like in Bellagio or Aria in Vegas is not that easy. France was completely disappointment when comes to hospitality, Italy is better for sure and i was very satisfied with Gran Melia Rome. every request was immediately responded and especially Red Level service was even on higher level. I could feel i'm in a castle with lots of mades waiting for me to request something. it was really cool. my opinion the most complaints are because of high price. it is not cheap but worth every euro that i spent there

I love this hotel. It's modern, with plenty of amenities (2 USB plugs!) and close to Vatican City. Only thing I did not like, is the shower/tub combo. This one in particular was bad, since it seemed to be really high and there aren't any bars to grab onto to help crawl in and out of. I saw someone else comment about this, so FYI, yes it's on a hill. When you are coming back from a day of site seeing Rome, you'll be walking up a hill. If I can do it, anyone can do it, it wasn't that bad. Unrelated to the hotel, FYI if you want to see the Sistine Chapel, it is not in the Square. It is part of the Vatican Museum, and the entrance is (kinda) behind the square. You have to walk along the wall for a long time (10-15 mins, which sucks if it's raining. Sadly, I know this for a fact).

First off I will say that the Gran Melia Rome was a beautiful place, but I would not stay there again... It was very close, within walking distance to a lot of things; the beds were pretty comfortable, and most of the staff were amazing... We stayed for three nights at the Gran Melia; and on the first day prior to going out I complained that the room was very hot.... They did something in the computer and told us that if it did not remedy the problem that they would have maintenance take a look. When we returned the room later in the day it was still a sona... I calmly spoke with the same guy whom I believed to be the lead at the reception desk,(possibly the manager) about that problem, and the fact that we were having trouble with the internet. He was very rude and condescending... later in the day I spoke to other staff about my problems with the room and during our stay the heat was never fixed...

This review is only for the spa.. I haven't stayed in the hotel. The spa is wonderful.. For about $100 you can get an hour long massage and use the facilities. There is a small outdoor pool, relaxation room, and steam room. I also heard you can use the gym. The staff speaks English well and appointments can be made through email. There are a lot of cheaper spas in town but quality drops a lot.

An error occurred with my reservation , which wasted hundred of dollars. Spoke with Christina in reservations who told me it was not possible to use those funds against a future reservation. Asked to speak to her supervisor Angela [--] who couldn't be bothered to come to the phone but begrudging gave me her email address and she offered me a one level upgrade on a future stay in a rather rude and belittling manner. I told that would not help me and she never responded to my email or was available to talk to. Five stars certainly not the personnel. Her email responded the revenue manager would not allow any consideration. So If you want a hotel where the bean counters rule this is the place for you. As Randy Newman sang it's only money that they love

Nice hotel, very pricey for what you get. If you aren't the 'red level', you are made to feel second class. The restaurant food was average at best but very very pricey. Our room had electrical issues when we checked in, they fixed it, hair dryer didn't work. For the price, expect more. Service from the front desk ladies was exceptional!