Charles V.
Yelp
ROOM SAFE ROBBERY LEFT US PENNILESS IN PARIS
My wife and I were robbed of over $1,800 in cash, and a $2,000 camera lens from our hotel room safe.
We stayed at the Villa Beaumarchais for four nights. Being seasoned travelers, we were careful to lock our valuables in our room safe each day. On the second day, we came back to find that strangely we could not open the room safe with our combination. We asked the manager at the desk to come up and open it. She did so, but since my wife's purse was still in the safe covering the other valuables, I simply relocked it, not checking it carefully it at the time. The next evening, we opened the safe to pack as were leaving on a plane for Italy at 4:00 AM in the morning. It was then we discovered we had been robbed! Someone had taken all our cash in dollars, and the expensive camera lens, but had left our computer and ipads. Since there was no damage to the door or to the safe, it had to have been an "inside job", done by someone working there or in league with a staff member.
I asked the night manager to call the Hotel Manager, but he told us as it was 10:00 PM, and too late, and so I walked to the Police Department to file a report. It took me over two and a half hours to do so, and after I got back to the hotel, I gave the night manager my contact information, and a copy of the police report. I demanded that he have the hotel manager call me as soon as possible. After a week of waiting, I called the hotel manager back myself. He told me that he could do nothing until the police came to question them. I asked him, "What if the police never come?" He simply told me it was out of his hands and abdicated all responsibility.
Although this hotel is charming and in a great location, STAY HERE AT YOUR OWN RISK, as the persons who robbed us, could still be working there! Please do not repeat our mistake and end up completely penniless as we were, at the start of our dream vacation. Better to stick with a reputable hotel chain that cares. Obviously, the Villa Beaumarchais, which is owned by the Machefert Group does not!