Vanitha S.
Yelp
I struggled with giving this restaurant a 2 or 3 and figured it was a 2.5 and rounded up to 3. There were a lot of great things about this place but more negatives than I'd like. First of all we chose this place because it sounded awesome and checked the boxes of everything we were looking for--pasta, pizza, kid-friendly and kid menus. I thought that the restaurant was super charming as soon as we walked in. The skeleton at the bar with a wine glass was cool, as was some kids clothes hung on a fake laundry line next to the wall murals of an idyllic Italian neighborhood. While waiting for the host, my daughter was waiting next to me and the host turned around and walked right into her, slamming her head on leg. He barely acknowledged her or the situation. "I said loudly are you ok? That must have hurt!" He finally looked at her and said what to me sounded like an insincere apology. Luckily she was more surprised than actually hurt. We had also told the host we had 3 kids and 2 adults and he only gave us 2 kids menus so I had to get up and ask for a 3rd. So we were kind of already off to a shaky start.
I thought the kids menu was great with so many fun options--butterfly pizza, heart pizza, ravioli, spaghetti, baked ziti, chicken fingers or fettuccine Alfredo. Also they do free kids meals on Tuesday nights, which is awesome! When I asked the waitress if they came with kids drinks she said she was pretty sure they did and I asked what the options were--regular milk, chocolate milk and juice. We chose juice, a kids spaghetti and kids cheese ravioli. I chose the Gamberi wrap and fries. After 15 mins of waiting, a small bread basket shows up with only 3 garlic bread rolls and 1 bread roll for the 5 of us which I thought odd. When the main meal came came, one of my daughters was given a plate of fancy ravioli and it turned out it wasn't the kids one so they had to take it back to the kitchen. The rest of the food arrived and I was worried my daughter would need to wait a long time since they got her order wrong, but luckily it wasn't long at all. The food was terrific, but I had to get up to ask for Parmesan cheese (strange that wasn't brought automatically for this being an Italian place). I also had to get up to ask for ketchup and was ignored. Had to ask a 2nd time and they finally brought some out. None of us got any waters. Service was interesting for the first 3/4 of the meal as I had to continuously get up from the table and walk over to find our waitress. She checked in more towards the end when we were finishing our meal, maybe eager to get us out of there as the 3 kids were being, well, kids!
The worst when I got the check and see I was charged for 4 kids drinks. After the kids drank their first ones I asked for refills, and wasn't told it was extra. I didn't even know the first ones weren't included in the kids meals. When I asked to clarify I was told that the waitress told me that they were not included when I ordered, but if that was the case, I clearly would not have ordered them. I was so burnt out from the kids and the long meal that we just needed to get out of there so I just paid it begrudgingly.