Cliff
Google
We stayed at Hotel Villa Blu Capri for our honeymoon, and it was the worst hotel experience we’ve ever had. On arrival, the elevator wasn’t working and there was a leak in the corridor. By the second night the Wi-Fi stopped working, then the power went out — meaning we couldn’t shower and didn’t get the breakfast we had paid for. We complained about the lack of hot water three times, were moved to a new room, and still had no hot water until a service employee finally admitted he would “turn up the temperature” on the water tank — proof the hotel was cutting costs at guests’ expense. The new room also had black mold, broken lights, and damaged fixtures.
The pool was disgusting, covered in green algae, and being filled with a garden hose that was left across the ground as a tripping hazard. Towels and drinks were not readily available, and the bar was rarely staffed. Drinks were overpriced (€17 for a Prosecco), and we ended up with a €100 pool bar bill that the hotel refused to remove, even as a gesture of goodwill. They even tried to charge us €20 for a bucket of ice until I complained.
When I calmly raised these issues with staff, I was told there was nothing they could do. I was instructed to email an address for compensation, only to be told they “do not have compensation forms.” No apology, no acknowledgment, and no effort to put things right.
This place is dirty, unprofessional, and utterly mismanaged. I wouldn’t let my dog stay here, never mind recommend it to anyone. They ruined part of our honeymoon, and it’s safe to say we’ll never return.