Louann Henselijn
Google
Villa Carmel and I have a very long relationship, I have always recommended them to people I love and I always enjoy coming here to use the Sauna and Jacuzzi area and facilities at the top of the Villa. Unfortunately, my last few experiences were not as good as I would have expected: the rooms weren't so clean, the service wasn't the best and the facilities weren't even working the last few times I was there. This is very unfortunate because I really adore this place and wish to come back many more times, so hopefully this will improve 🙏
I can say for example today I arrived for a massage+breakfast. When I got there at 8:15, the doors were closed, no one was there and no one answered the phone. After standing outside for about 15 min I remembered that the restaurant should probably be open and then I headed that direction. No one was there and I waited until approximately another 10 minutes until the chef finally arrived and tried to help. He said that the massage will start at 9 sharp and because of that I couldn't have breakfast before the massage as I planned. I waited at 5 min to 9 for the massage and it finally started around 9:10. The massage was o.k and she finished around 8 min to 10am (it was supposed to be a 60 min massage + 15 min body peeling which did not happen ) and then she said she has other massages after me so I should try to hurry up.
The breakfast was good and the chef was really nice so that's why overall I'm "OK" with this experience...
Anyways, hope will be better next time.